National Car Rental

No counter-bypass since this is a small airport, but customer service is excellent. Kudos to folks working Dec 8 early evening.

44,000 miles. Metric speedometer which you can't change. Canadian plates. Overdue service. Touch screen is requesting a wifi for update. You have to be joking. My visit to this location last month got me a stripped Altima with 41,000 miles and a filthy windshield. All this for an Emerald Executive Elite customer. Avoid!

It was a complete disaster. I booked a reservation online. I took an Uber there, they told me that they would not honor my reservation because they didn't have my vehicle. I mean cant they email me or call me ahead of time. I wasted $80 my money thanks to them.

I’ve been a frequent renter from National for about ten years, with the past several dozen rentals from the Charlottesville, VA airport location. While there’s no Emerald Aisle at the small airport, the rental desk experience is quick, professional and friendly. The staff are engaging, they know my profile and preferences, and they consistently ensure that I’ve got a couple of good choices relative to selected vehicles. Each of the cars or SUV’s has been spotless and ready to go, including the correct tire pressures which does matter on a long distance drive or bad weather. The value proposition of renting for a long drive rather than putting highway miles on one of our own cars is exceptional. This has become our standard practice and National really makes that a pleasure.

I was pleasantly surprised with my entire experience with National. I needed to rent a car to drive out of state for work, so I booked through work using my company's partnership with National/Enterprise. Booking was easy, and because I had filled out a profile, they had my preferences. I showed up at the CHO airport to pick up my car, and the staff was friendly, the whole process took about 2 minutes tops, and I easily located the car I was assigned in the numbered parking spot. I was excited to have a brand new 2019 Nissan Altima with few miles that still had the new car smell and was spotless inside. I easily learned its features and enjoyed great gas mileage I only filled up once the entire week!. I returned the car to the airport, where the agent was kind and the process was quick. Overall a fast and easy experience!

Best car rental company ever...I will only rent from National and no one else. Quick pick up and delivery, great service; I rent cars of upwards of 40 times a year and never a big issue. If a small issue arises, they take care of it fast.

Flew into Charlottesville only to be told my confirmed reservation couldn’t be honored. I book rental cars a couple hundred days out of the year. If you’re a business traveler, beware. They may just leave you stranded!

I rent from here all the time, but the guy at the ticket counter tonight was not pleasant. He took 45 minutes to get through 4 people in line, and gave me a hard time about using the emerald club benefit. The process through national is usually very easy... You can normally grab your car and go, and they just use your license to confirm identity. But my experience tonight was very different than normal.

My company did a long term rental with National for 5 years. We would do 10 month rentals at a time. After Covid I had to switch to a new vehicle. We rented a premium car. They wouldn't honor the premium rental and put me in a Ford Fusion. The lot was full of available cars. Needless to say we are finished with National and purchased a company car.

The national rental counter was conveniently located at the Charlottesville airport and my car was ready and waiting, within easy walking distance. The car was clean, filled with gas, and ran perfectly. I will continue to use National for all my car rental needs.