This company is the worst. Overcharge me for over $100 and the customer service people never pay attention on your issues, and even questioned you “so do you want to pay or not” and of course the issues were never solved, and eventually I was forced to pay the full overcharged amount since it’s overdue, though the balance was way higher. The service is poor also. They were yawning during the call, don’t even respect you as a customer. The worst company and customer service.
I called to be put on a payment plan, called 2 weeks ago agent stated the amount needed to pay before 2/7/19 ,when this amount is reached then she stated to call back and she would let me know what my budget amount is. called today and now I get a different amount to be paid, when I explained that I had spoken to an agent 2 weeks ago and what she said,she stated that my meter was read and now the amount has changed. My next reading isn't until 2/13/19 , my calls to customer service at national grid were on January 23, and January 28th and as stated earlier my next reading is February 13th ,I dont think they really know what there doing. It should be billing talking to customers and not customer service, they put you on hold and talk to billing so what's the difference.you need to pay the current amount due and the past, in my situation that's 300, this is on a payment plan. I called again and was told that I would go on another payment plan,she would make a notation on my account would get a letter stating what was discussed, collections are now calling.
This is the second time I have had to call national grid to correct their mistake, and don't worry because they will take their sweet time getting back to you, if they are in the wrong or owe you anything. I began to notice sky rocketing heat bills the past 4 months, and have called every time in an attempt to get a tech out to my apartment. After being told its because it's cold outside. And that I should "wait until it gets warmer to watch the bill decrease". Being spoken to as if I were incompetent. I was finally able to get a tech out to my property, and within less than 5 minutes he diagnosed their very idiotic mistake, because there are clearly two separate meters labeled first floor and second floor that National Grid had been billing me for my upstairs neighbors for the last year. Now, that's a five family multiple floor household. I am a single person on the first floor. So as one would imagine, I have paid quite the hefty gas bill the past year. I was told by the tech, that I would have to call billing and dispute the matter. WHAT IS THERE TO DISPUTE, I wondered? I've been being billed for a meter that isn't mine, THEY should be contacting me. So I did contact them as soon as Monday rolled around can't reach anyone for customer service on the weekends and I had the pleasure of speaking with A "Mrs. Paine" out of Northborough as my customer service rep. She was incredibly rude, had no patience, because apparently I was inconveniencing her by asking when national grid planned on refunding me the last 8 months I've paid them incorrectly. I was told maybe "2 or 3 ish weeks" When asked for an estimated date she "didn't have a calendar infront of her" . She couldn't give me any information on why it takes that long, or an exact date, or a supervisor I can speak with who maybe had a little more information, who wasn't extremely condescending. At the very LEAST I didn't receive any kind of apology or reason why their company couldn't put basic common sense together and save me from the last year of paying SOMEONE ELSE'S BILLS.
Automated Corporation, right hand doesn't talk to the left. When you call, departments are like silos, no communication. I have solar production , my electricity bill goes up over the summer when the A/C is running, I build a credit in the spring/fall months and break even during winter months. I got a statement with a credit for production in August & September followed by a shut off notice three days later for an unpaid balance that is less than $75 from July usage. Which will be covered by October production. Wish there was a little more human intervention and common sense, less 0's and 1's in their processes. #AttentionOperations
Absolutely horrible company. Looking into filing a formal complaint as soon as possible. I've recently moved apartments and keep getting past due notices. Last month it was for the apartment I haven't lived in, and informed them it's back in the landlord's ownership multiple times. Just got another notice yesterday saying to call immediately. I do - told by the rudest employee that systems are down and to call back... I do - systems still down. Why the hell are you sending me notices but can't seem to send me by bill?! Why are you sending me notices but can't have a functioning system to help?!
I'd first like to thank the line workers who do an amazing job considering the circumstances they deal with during our New England Storms. But, this isn't about them..... This is about the idiots who decided it was a good time to start calling customers and playing 3 minute voice messages to us, even leaving them on our answering machines, all while we are in the middle of a Nor'easter. The long call stated facts that should be common sense, like staying away from down power lines and keeping vents clear. To place such a call and tieing up lines DURING a time when people are trying to use their lines to contact them about actual issues is plain stupid. AND... There was no way to opt out! Just because they have a monopoly on my electric service doesn't mean they should be able to spam me without my permission or the ability for me to opt-out!
National Grid Gas is the worst company I have ever done business with. It delayed and then no showed an appointment to turn on our gas with a two week old infant in our home. We are still waiting for them to show up. No heat and hot water for the sixth day in a row. Wish I had another gas company I could do business with. Jeff from the Northborough branch was supremely unhelpful.
Absolute irresponsible this company. They cutted my lights with my bills payed. Didn't check there files to see the payment. Don't care about clients . Lie saying there going to turn back on in two hours. Who's gone pay for my full refrigerator ?? What am I suppose to do? Wait until "they" decide when to turn back? Massachusetts needs another company . Urgent . Period. National Grid =no respect for clients .
Would give zero stars if I could. They lied and didn’t turn my power on Friday, now I have to wait until Monday and will have no power the entire weekend. They said they would be able to turn off the circuit breaker since it was in a common area and the guy never did that so he just left. Unbelievable with the service they give.
I’m actually a school bus driver. And my complaint is that I was on the side of the road 4 ways flashing and my school bus lights flashing and a national grid vehicle blew threw my lights. I laid on my horn and he had the audacity to honk back at me.
