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Natural K9 Miami

  1. South Miami
  2. Miami Pet Store

Reviews, get directions and information for Natural K9 Miami

Natural K9 Miami

About

We are a group of animal lovers dedicated to providing our customers with only the best products, at the lowest prices, to ensure their pets live longer and healthier lives. Natural K9: where nature meets nurture, for pets.

Mission

At Natural K9 Supplies we promise to offer only the highest quality pet food and supplies at the lowest prices. You’ll always receive quick and courteous customer service in addition to any information you may need to adopt a healthier lifestyle for your pet. Our mission is always to satisfy our customers, especially our four-legged ones!

Address: 6400 S Dixie Hwy, South Miami 33143
Phone: (877) 284-0350
Email: moc.seilppus9klarutan@ecivresremotsuc
Parking: Lot
State: FL
City: South Miami
Street Number: 6400 S Dixie Hwy
Zip Code: 33143
categories: pet service, pet store


Opening Hours

Monday: 10:00 - 20:00
Tuesday: 10:00 - 20:00
Wednesday: 10:00 - 20:00
Thursday: 10:00 - 20:00
Friday: 10:00 - 20:00
Saturday: 11:00 - 20:00
Sunday: 11:00 - 18:00

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Reviews
This store has it all! Be warned, prepare for your pet to go crazy with all the lovely treats distractions on diplay the moment you step in the door! Great price and world-class service from all pet lovers inside !
I placed an online order on November 26. My credit card was charged immediately. Today is December 1 and it still hasn’t shipped. Shipping alone was approximately $14. No one has contacted me regarding a reason for the delay. No one will answer the phone in Florida. After numerous attempts to contact them, no one has responded to my calls or emails for the past 2 days. Update: On December 5, my account was credited for the charges. However, I still never received any response from this company.
They're the Best very knowledge & professional. Great staff Paulina, Jessica & Carmen. Best price in town. Recommend them to everyone.
I love this place, it’s hard to find a quality pet store that has a lot of options for cats, it’s usually limited and a small section but this one has everything
RESPONSE TO OWNER: The fact that you ultimately delivered my dogs food does not justify in anyway the awful, unprepared, and incompetent service and horrible impression your store left on a former loyal customer. THE "THAT'S THE END OF THAT" STORE. AVOID AT ALL COSTS. this happened this week. they do not care about you or your pets. This one is an all time great. I called yesterday morning at aproximately 10 am. Yanessa took my payment for delivery tonight after 6. It has been done before for over a year. Come tonight, expecting prompt delivery, i waited until 6:30 only to find out they did not deliver my senior dog's food, a food that she needs, and is now out of. I called several times between 630 and 710. No answer, no call back. When someone finally answered, it was a young lady named Peyton, who seemed vastly unprepared to do her job. She had no idea how to look up my order, had no idea what food I was expecting, even though I had to pronounce it five times. As a normal business I believed this was, I said it was unacceptable that they had charged me and conveniently forgot to delivery as promised. The young lady, Peyton, was very eager to remind me that "I am just a seventeen year old employee, you have to call the manager tomorrow" Never mind my dog has no food, Peyton did not want to help me further. She kept me on hold for thirty minutes, doing I do not know what. I repeated it was unacceptable that this kind of nonchalant attitude could be taken after they had taken my money, and failed to live up to their end of the business. I demanded to speak to the manager, and Peyton, after reminding me of her age, told me to call the manager in the morning. I then insisted that it was unacceptable to keep me waiting and my dog hungry, and asked to get the manager, CARMEN SANTOS, phone number. I explained to Peyton that a business is not run this way, that they had already taken my money, and had failed to deliver. Peyton continued to remind me she was seventeen, so I reminded her that I had worked at a store at her age, and that even at that age, I tried to solve a customer's problems and not take a nonchalant attitude. I asked for the manager CARMEN SANTOS' phone number. First, Peyton kept me on hold doing I do not know what, claiming she was looking for the number. Then, without even making an attempt to contact manager CARMEN SANTOS, Peyton refused several times to provide a contact number for the manager. In the meantime, my senior dog was still without her food. While refusing to provide even an effort to resolve my problem, Peyton told me why would I call Ms Santos as she "wouldnt pick up my call, as she wants to spend time with her family" As a former manager myself, I can share my desire to spend time with family, but when my business messed up, I had to be available to solve it. Peyton ended her great service by saying, all of a sudden, that a mysterious employee had told her not to provide a contact number for her manager. Granted, Peyton had stated initially she was alone. I would have to call CARMEN SANTOS at 11 am, almost a full day after failing to deliver my paid product, and "that's the end of that" She repeated what apparently is the new motto for Natural K9 when they fail to deliver service, "that's the end of that" Peyton finished off her stellar service by hanging up on me. TERRIFIC PERFORMANCE NATURAL K9. NOT ONLY DID YOU TAKE MY MONEY, YOU FAILED TO DELIVER MY DOGS FOOD, LEFT HER WITHOUT FOOD, AND THEN TOLD ME THAT'S TOO BAD, SO SAD, THATS THE END OF THAT, ACCORDING TO PEYTON. amazing how horrible the service was this evening. So, like I told young Peyton, I am going to make sure I write as many bad reviews as possible, since this store is about to lose a customer of about 15 years. I guess, Peyton, "that's the end of that" TAKE YOUR BUSINESS TO AN ACTUAL STORE THAT CARES, FOLKS.
So glad we found this pet supply store. They have a great rewards program for members and the staff is extremely helpful. They also carry the best brands of food for my dog. This is my new pet supply store!
Awesome selection of hard to find pet foods. Their prices can be a bit higher than what I find online sometimes but they’re very helpful and will order you things when needed! The staff is always friendly as well
Great first impression. They have a points program. But 10 bags of dog food and get the 11th for free. Nice selection of chemical-free, natural dog treats. The staff has been very friendly and very helpful so far. This will be my regular dog store unless something unexpected happens. Would recommend to a friend.
Great local pet food store selling the best brands. I’ve done a little research and their prices on Fromm, which is what I feed my doggo, are competitive with larger online stores. If you love your pup, go here!
I liked shopping here until they stopped honoring their rewards. I’ve since switched to Petco down the street from NK9 and signed up for their Vital Care program which has unlimited teeth brushing and nail clipping and you receive $10 in rewards each month, plus more rewards with the points you earn with every groom or product purchase. I am all about shopping small and why I fought for every reward Natural K9 wouldn’t honor even reached out to the food company to make sure the reward program was active, and I just grew tired of it. Customer service is the real difference between these two and I don’t think that’s a matter of small and corporate business, but rather management.
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