My carbon monoxide alarm went off and I hesitated to call because I felt I was taking their time feom a possible real emergency. Eventually decided to call. They came quickly, they checked CO levels in my whole house and I felt such a relief to know everything was okay. They were happy to make sure it was safe and told me repeatedly to go right away and get a new CO alarm which showed how they cared. Really refreshing. They were awesome to me. I went and got a new one! Thank you!!!