Navy Federal Credit Union

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Description

Navy Federal Credit Union is the world's largest credit union and is proud to serve the financial needs of the Armed Forces, Department of Defense, veterans, and their families worldwide. We offer low-rate auto and home loans, credit cards, private student loans and a variety of savings products. Join today. Federally insured by NCUA. Equal Housing Lender.

"Navy Federal Credit Union proudly serves the armed forces, DoD, veterans and their families. Enjoy great rates, discounts and award-winning 24/7 member service. Join a credit union that supports the military and understands what it means to serve by visiting the Navy Federal website, or one of our 350 branches worldwide. Our Members Are the Mission®. Insured by NCUA."

Address: 1928 East Highland Ave, Suite 106 - F, Phoenix (Arizona) 85016

Phone: +18888426328

Website

State: AZ

City: Phoenix

Street Number: 1928 East Highland Ave, Suite 106 - F

Zip Code: 85016

categories: bank

Opening Hours

Monday: 09:00 - 17:00
Tuesday: 09:00 - 17:00
Wednesday: 09:00 - 17:00
Thursday: 09:00 - 17:00
Friday: 09:00 - 18:00
Saturday: 09:00 - 14:00

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Reviews

This is my first account with this credit union, so this is my first visit inside the bank and decided to come to this location as it is close to my job. I have heard such awesome things about this credit union, however I am beginning to disagree. Walked into this branch and the teller I dealt with to activate my card and make a deposit was very helpful, funny and looked great! I work night shift and I take the bus so I arrived a little before they opened at 9am, so I hit the grocery store Fry's which is next door so I might have looked a bit strange due to me having 3 grocery bags with me. However I also wanted to open up a certificate and had to meet with a personal banker, this is where the downgrade begins, the banker was young, confusing and has no personality what's so ever, just down right rude, appeared to hate her job as she did not smile one time, no eye contact and very short with answers and did not provide detailed information at all. I regretted opening anything at this bank after dealing with this banker ID #C5943. I ended up with 2 shared accounts when I only wanted one and wanted info regarding the other, I was informed no info can be given so just visit online. What?!? The other account that I did not want to open at this time will close automatically in a few days because I did not fund it! Again.. what!?! The certificate I did open successfully, I am not sure if it was opened accurately or if it is the 12 month or 18 month term, is it a max limit on it and will my dividends be reinvested? So many questions unanswered! I dislike the customer service I have received with a passion and honestly do not want to visit the branch ever again because of her. This is my money, my life, my future it should be handled with care and concern not like I am a burden or disliked due to my color or the way I look. Worst experience after being very thrilled to have an account with one of the best credit unions. Disappointed with the horrible service from a personal banker.

Wow.  I was going to open a bank account with Navy Federal Credit Union, but decided against after seeing numerous, national stories about this business’s lending practices.   Evidently NFCU  didn’t approve comparable loans to non-white applicants as often they did their white counterparts.  Yuck.  Anyone can’t be anti-racist and doing business here.

We had the pleasure of working with Russell today for a service and he is great!! The process we went in for was smooth, he explained everything we needed and was very professional! Just an overall surprisingly pleasant experience to a service I was dreading the process for. Thank you Russell!

Hi… can someone tell me if this ATM is working again and accepting cash deposits… tried going there several times and it was not working and the number listed is the general NFCU number so I cannot call the location and ask… please let me know before I make the drive out there again… will change my review once I get a response. Thank you.

This credit union allowed over $3000.00 be stolen from my account in September of 2022, and has yet to return my money. They have said charges that occured while I was in another state, in a hospital fighting for my life are " Valid " without completing a proper investigation and providing any supporting information. I have filed multiple complaints as well as tried to reach out for resolution. Still as of today NOTHING?

I cannot say enough good things about this Bank and the way that they treat their customers. you truly do feel when you're there, your needs and wellbeing are the top priority, not the fact that they are a business. they are definitely a people first organization. Truthfully I feel so "blessed" that navy federal is my bank.  &lt;3&lt;3&lt;3

From applying on my phone, to setting up my online account, to picking up my debit card 15 minutes after my approval, literally everything about the process to get a true bank account was easy, and pretty much no human contact. Excited to experience adulthood with a real bank account.

I’ve been a member for over 10 years and an it’s truly sad to see how the  corporate  office treats its workers. They are still forcing them to wear mask for no reason  pretty sad being a veteran and seeing freedoms that some of my friends die for get taken away. They’re is not science back their decision I guess bureaucrats know best. Very pathetic Navy Federal very

I have never had a negative interaction here. Folks have always been pleasant and helpful.

This is my first account with this credit union, so this is my first visit inside the bank and decided to come to this location as it is close to my job. I have heard such awesome things about this credit union, however I am beginning to disagree. Walked into this branch and the teller I dealt with to activate my card and make a deposit was very helpful, funny and looked great! I work night shift and I take the bus so I arrived a little before they opened at 9am, so I hit the grocery store Fry's which is next door so I might have looked a bit strange due to me having 3 grocery bags with me. However I also wanted to open up a certificate and had to meet with a personal banker, this is where the downgrade begins, the banker was young, confusing and has no personality what's so ever, just down right rude, appeared to hate her job as she did not smile one time, no eye contact and very short with answers and did not provide detailed information at all. I regretted opening anything at this bank after dealing with this banker ID #C5943. I ended up with 2 shared accounts when I only wanted one and wanted info regarding the other, I was informed no info can be given so just visit online. What?!? The other account that I did not want to open at this time will close automatically in a few days because I did not fund it! Again.. what!?! The certificate I did open successfully, I am not sure if it was opened accurately or if it is the 12 month or 18 month term, is it a max limit on it and will my dividends be reinvested? So many questions unanswered! I dislike the customer service I have received with a passion and honestly do not want to visit the branch ever again because of her. This is my money, my life, my future it should be handled with care and concern not like I am a burden or disliked due to my color or the way I look. Worst experience after being very thrilled to have an account with one of the best credit unions. Disappointed with the horrible service from a personal banker.

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