Neiman Marcus - Newport Beach

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Description

For over a century, Neiman Marcus has stayed focused on serving the unique needs of the luxury market. Today, that commitment is stronger than ever. We have stayed true to the principles of our founders – to be recognized as the premier luxury retailer dedicated to providing our customers with distinctive merchandise and superior service.

"Neiman Marcus offers unparalleled collections of the highest quality clothing, shoes, handbags and cosmetics from world-renowned designers for men, women and children. Come visit Neiman Marcus and let our exceptional staff help you create an amazing shopping experience."

Address: 601 Newport Center Dr., Newport Beach (Californie) 92660

Phone: (800) 395-1036

Website

State: CA

City: Newport Beach

Street Number: 601 Newport Center Dr.

Zip Code: 92660

categories: department store

Opening Hours

Monday: 10:00 - 20:00
Tuesday: 10:00 - 20:00
Wednesday: 10:00 - 20:00
Thursday: 10:00 - 20:00
Friday: 10:00 - 20:00
Saturday: 10:00 - 19:00
Sunday: 12:00 - 18:00

Reviews

Online shopping has definitely been a game changer to the shopping experience. I prefer to avoid the hassle of going into a store and dealing with crowds, lines, disorganization, etc..  However, once in a while you find a gem and this is it! NM IS THE PLACE! The store is organized and clean. It’s peaceful from the moment you walk in! The courteous and dedicated attention you receive from the employees is top notch! Coming here reminds you why online accessibility isn’t everything, sometimes you just need the real experience! VERY WELL DONE NM!  UPDATE: I have to add more to my last review. Ms. Libby Diggins is such a helpful beauty ambassador, she is truly dedicated to providing the best service possible. I definitely recommend working with her!

When talking about the luxury perfume department in Newport, it will be the best shopping center in this center. I liked the collection of perfumes, and they also have Amouage perfumes.

I usually receive great service at this Neiman Marcus, however one staff member who always stands out is Paul J. He goes above and beyond to ensure exceptional customer service. He sources items that are out of stock in his store and also online from other NM locations to ensure I have the exact items I’m looking for in the correct sizes.  Each time he’s assisted me, I’ve left feeling very grateful for his effort and willingness in helping me find the items I need. Whether it be an online return or following up to let me know when my items have been shipped, I can trust that every transaction is handled quickly and professionally. This level of service reflects well on the Neiman Marcus Brand and also makes shopping a pleasure at your store. NM will be my first choice for luxury shopping.

The moment I step into their men's floor, it makes me extremely uncomfortable. It reminds me of visiting Middle East market as a tourist. I moment I touch on something, there will be a group of sales coming over trying to convince me this is good in a super pushy manner. It's like a meat in the crocodile lake. And what makes me even more uncomfortable is the perfume department at mens floor, I was approached by a lady, the minute i stepped into her counter, another gu who was at the other end of the store immediately came over, and i also saw another guy from the other end, was giving that lady an eye, seems like, do you want me to come help too? And she just waived her hand and say it's ok. It feels like a gang, wanting to scam customers.  And no surprise, after a 2 minute pitching, trying 3 perfumes, the lady's first question was, so which one have you decided, pushy tone, no joke, no smile.  Neiman Marcus ... Worse than Macy, no joke. But to be fair, their collection is superb.

Restaurant here is excellent. The table bread is popovers with strawberry butter - incredible. Go when they first open so they’re fresh. It’s definitely pricey but worth it. I had the Turkey panini and it was solid. Fries are amazing.

Ladies in the perfume section are always following you so you don't spray the perfumes on yourself they always come up to me. They are so annoying the store is so empty no one is gonna buy their 10,000 dollar gowns be realistic. Store is ghost town empty

Objectively speaking this is an extremely expensive department store with lots of designer clothes. If you are interested in spending a lot of money on clothes and other stuff you may or may not need please check out this store. That being said the staff is extremely polite and courteous and helpful and will bend over backwards for you to ensure you have an excellent shopping experience.

I had forgotten how much care is in the details at Neiman Marcus. I was just stunned by the displays and how everything was precisely in its place perfectly. The associates were very knowledgeable and helpful. This was my first trip to Fashion Island and this was a great experience.

My salesman Alberto in men’s  is amazing. In store, online or by text. I’ve been able to shop with him anywhere. Which is really helpful when you travel for business and don’t always have a lot of time to get into a store or to just stop and  shop on line.

My 20’s daughter and I Women of color were shopping in the designer dress section for a potential graduation dress. I was a distance from her looking at a dress and noticed a sales woman with dark hair was talking to her. I approached and the woman disappeared. Apparently she was telling my daughter that the section she was in was “couture” and there were more appropriate dresses for her downstairs. Not how can I help you, just that she was in the wrong section! While there were a lot of other nice sales people on our visit— inevitably the damage was done. This type of treatment can really scar a young person and isn’t the service one would expect at Neiman Marcus.

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