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Newfane Rehabilitation & Healthcare Center

  1. Newfane
  2. Newfane Health

Reviews, get directions and information for Newfane Rehabilitation & Healthcare Center

Newfane Rehabilitation & Healthcare Center

About

Professional, personalized long-term care and short-term rehabilitation services.Located in the heart of the Town of Newfane.

Description

At Newfane Rehab, we provide the highest level of care for both our short-term friends and long-term family.

Address: 2709 Transit Road, Newfane, New York 14108
Phone: (716) 778-7111
Email: moc.baherenafwen@notwent
Parking: Lot
State: NY
City: Newfane
Street Number: 2709 Transit Road
Zip Code: 14108
categories: retirement & assisted living facility, nursing home


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Reviews
I’d give 10,000 negative stars if I could. Absolutely the worst place for any human to be condemned to living. My dad was sent here from Strong Hospital for rehab after 2 skin graft surgeries & sadly spent his last days in this hell hole where I wouldn’t send my worst enemy. Seriously. COVID-19 threw a wrench in things & after a month at Newfane, he was too frail to move somewhere else, not to mention Newfane social workers made it beyond difficult to move him so Newfane could keep getting paid by Medicaid. They kept him in the rehab wing even after being declared “failure to thrive”& stopping all therapy, at which point he was technically considered a hospice patient. The place reeks of urine & feces as soon as the exterior doors open. The older woman who greets you at the front desk is miserable & rude al the time. There are some staff who genuinely care & do their best but you can tell they’re extremely overwhelmed & close to burnout. My dad couldn’t feed himself & they wouldn’t feed him. I live 1300 miles away, so I couldn’t be there to feed him daily myself. They exploited & prolonged his suffering to make more money from Medicaid. I’m disgusted the state hasn’t shut them down after multiple complaints & all the unsanitary conditions. The night he passed, one of the nurses called me in the final 3 hours, yet they told me he’d “turned for the worst” roughly 24 hrs earlier & never contacted me so I couldn’t/t book a flight to be there. No one, other than the nurse on duty that night, contacted me after his passing. ZERO expression of condolences! It goes to show the state regulations are too lax or someone is ignoring them & Newfane owners are greedy with zero HUMAN REGARD!. Sickening. Just beyond sickening. This hell hole of a place seriously has me re-prioritizing my financial future to ensure I don’t end up in a dump like this place.
A family member was sent for rehabilitation after surgery. It was the most inappropriate place to put any loved one. Doors barely hanging on their hinges, duct tape over holes in the walls, No bedrails to help them turn. Waited over 2 hours to be admitted by a nurse. Poor equipment. Please check the facility before considering to place your loved one there.
I’ve worked here and in my opinion I do not think this is the place for you. It’s nasty and always dirty they give the residents a bathe once every two weeks if that. The nurses don’t take residents seriously. The kitchen is nasty along with the food. Do yourself a favor and don’t put more money into their pockets. The residents deserve better they’re just faul.
There's a lot of not great reviews online about this place and I can understand that with people having to have loved ones put here,because they want only the best or whatever the reason for someone they care about or even if they disagree with someone who works there in the care of their loved one. In my experience and opinion this place is absolutely wonderful. They deal with patients that have a lot of overwhelming mental health issues, and I have seen nothing but the utmost care and kindness put into that. Not only those things but they keep the family completely involved and informed every step of the way if you want. It's not an easy decision to make for a Loved one but I couldn't have chosen a better place. Debbie and Brittany made me feel like I was now part of their family or we'd been friends forever. They've gone above and beyond the call of duty to help and actually listen to me and family.... I feel 100% confident leaving my loved one in their care so much so I told them I wanted to move in lol. Sometimes checking things out yourself or making a couple phone calls turns out so much better than Google reviews. If you're in need of this type of care for someone you love go check them out, I can't imagine you'd be disappointed.
Horrible! Medical prison! do not go There! A lie is a Long Way from the truth! I'm s double amputee! U wrong For what you did to me! The administrator needs to go he's prejudiced! Straight racist! Don't go there! A medical prison!
My brother was a patient here for two weeks in February. He was first released from ICU and began PT while in the hospital. He then was moved to Newfane for more PT for about two weeks. My brother absolutely loved his stay here, even the food drew praises from him. Yes, you heard me correctly- even the food! His favorite meals were the cheeseburger, pizza, spaghetti, fish and all his vegetables. All breakfasts were two thumbs up too! Yummy! In addition, he had four PT specialists who were all outstanding and worked him appropriately. My brother recovered nicely shortly after his release. And all nurses and nurse assistants were fantastic. The room wasn’t big but my brother was happy with this because the walk to the restroom was shorter which helped while he was gaining back his strength. In conclusion, as you can see, it was all good for my brother while there. He wants to first thank the Lord for his blessings and then thank the entire staff who served him admirably at Newfane. Much love and appreciation to all.
Caring staff that put their heart into their work. There is a lot of love throughout the building from staff to residents and a very friendly atmosphere. Healthcare in general is at a low but the staff at Newfane do their best to make a great living environment for their residents.
This facility is not appropriate or safe for any of your loved ones. The condition of the entire facility is awful. It is run down and dirty. The staff that I encountered just this past Sunday was very uncooperative and uncaring. They literally put my family member in a wheel chair all day and sat him outside the nurses station. There was little to no interaction with him while they 3-4 nurses sat in their office eating and talking. There are many unsafe conditions. My family member has fallen out of bed multiple times and now they have his bed basically on the floor with a mattress next to the bed and you can barely walk into the room, none the less try to fit a wheel chair through the doorway. He has been in Newfane for a week, released from the hospital for rehab and has gotten worse just by being in this god awful place. How does that happen if these employees are in the rehab and healthcare occupation. No one cares; no one takes the time to evaluate and assess one's condition; either physically or mentally. Their idea of rehab is to put him in a wheelchair out in the hall while staff can supposedly "watch" him. After only a week he has the beginning stages of bed sores. His room was disgustingly dirty. Sticky substance on the floors and they have him in socks. Gross! And his bed is basically on the floor. They haven't bathed my family member regularly. You have to ask. There was blood on the garbage bag on the outside of the trash can in his room. Most likely from when he fell out of bed and suffered a skin tear. Please don't send any of your loved ones to Newfane. Complete neglect, not clean, unsafe, rundown and staff not helpful or caring.
This place is absolutely horrible. The residents are treated horribly. The staff are miserable and awful. This place is an awful awful place. I urge you not to apply here or send your family here. They have an outbreak of scabies at least once a month. They abuse the residents. The food is kept in unsanitary conditions. The sewers overflow A LOT causing the halls to flood with sewage.
There is a permeating odor throughout. Tray table with inside softer content exposed should not be used. Common areas like where books are, dirty. Patient calling "Help" with no one nearby. Newfane is somewhat isolated but these conditions should not be accepted.
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