Nichole at Toyota of Clifton Park

1 star service department Issue #1 was the front brakes legitimately needed new pads and rotors. They told my wife the rear would be due soon and tried to convince her they needed to replace the rotors too for $800. First issue being how could the rear pads and rotors be more than the front, the second being the rotors were fine with 30k miles on them. Issue #2 is when changing my oil the time after they did it, the drain plug and oil filter housing were clearly put in full tightness with an impact wrench. The oil filter housing was so tight i had to use a pipe on the ratchet and my toyota housing tool BROKE IN HALF! The only fair conclusion from these experiences is that they will sell you things you don't need and at least some of the mechanics doing the simpler things have no idea what they are doing.

I worked with Noah, who was an excellent sales person to work with. He was an upfront, knowledgeable very good communicator and did everything he said he would do and promptly got back to me throughout the process. I will be back soon and look forward to working with Noah again. I was paired up also with Shaun, who was very transparent and professional throughout and easy to work with. Overall a great experience.

Great experience! I believe Scott Pugsley was my sales guy but he went above and beyond and I appreciate it. Flew from Chicago to get my car. I appreciate that he held the vehicle for a few days so I could plan the trip out. Car was as listed on website, better than expected. When I got there, he grabbed me breakfast, then i signed off on the papers & he helped set me up before I left. I appreciate that he even reached out to make sure I made it back home safe. Definitely recommend and will return in the future.

Recently purchased my new to me rav 4 I absolutely love it. Noah was my sales representative he was very pleasant to work with he was very friendly and made the transaction very easy and stress free. My father loved him as well and we will be going back to get all our cars here from now on.

We Highly recommend Toyota of Clifton Park, Toyota Joe was the best to work with. We bought a 2020 Toyota rava XLE Premium from here. When we had bad snow storms, the Toyota rava went through the snow with such ease. Extremely happy with our purchase and we will be repeat buyers for all our vehicle needs.

Recently purchased a "new to me" vehicle 2020 Toyota RAV4 from New Country of Clifton Park. I have to say this was my best car buying experience ever. Never did I think those words would ever leave my mouth as I loathe car buying. we were immediately helped but not haunted. Worked with Don Rougia sales and his team, including Chris in finance and they were outstanding. Super accommodating, no pressure, fair negotiating and really cared about us and what we wanted, needed, and could afford. I had a family emergency when we were initially shopping and had to leave so at that point they took everything online for us from emailing us the trade in values to negotiating the deal, arranging financing, handling DMV, to preparing everything for pickup. All while explaining everything every step of the way. Great communication and very responsive. Even had the car prepped and ready and in the showroom for us when we arrived for pickup, despite us buying used. Don also walked us through the technology aspects and all the features on the vehicle. He even followed up with a phone call a few days after purchase to make sure we were happy/satisfied. Don's non- pressured direct approach and open communication were second to none. We could not have been more grateful. Will be buying our future vehicles from Don and New County of Clifton Park.

Several months ago my wife bought a 2010 Prius from Toyota of Clifton Park. The salesman, Kevin Rivers, was great. During the purchase process we were introduced to the general manager, Michael Raucci, who handed us his card and told us if we needed anything to give him a call. The car was great but several months later some warning lights came on indicating a problem with the braking system. We found Mr. Raucci's card and called and told him what was going on and he told us to bring the car in for diagnosis. It turned out it needed major repairs to the brakes $$$$ . The dealership stood behind the car and did the repairs at no cost to us. Now that's integrity and just good customer service and we deeply appreciated it. SO rare these days. Look no further for your next car dealer I know we won't. These folks really care!

If I can give 0 stars I would. We bought a used car and the employee Noah lied about the car coverage and doesn't know what he's doing. They hired him only because he was the managers friend. He does not have any knowledge of car or about anything. They need to fire him . Do not buy your car from this dealership or even him. He doesn't know how to handle customer only knows how to lie. The whole dealership is soo bad. The management to the machines. I took my car there 4 time for them to fully realize what was wrong with it. Nobody was helpfull. Liza try to help and was very kind and was able to help me out but machine still didn't do the job 3th time. I live 45 minutes away. They made me go back and forth. The 4th Time they said they will tow it there to fix it the whole day I didn't get no call,when I called they said the service is closed and they did say they will be keeping the car for another day. Well the next day I called and was told they can't tow it back to my house . I had to find a ride. When I saw the car it had alot of scratchs and white paint on it. It was like they tried to cover it up the f****** up. I really wana call them and f***them up. You do not want to buy your car from them. While I was there alot of people were saying how bad of a job they do and it is ture..shitly service. Shitly place and people..

In town for a short time for work. Came to the service department in an attempt to have my FJ's suspension looked at and to find the reason behind a noise i found with an air flow part . The shop wanted to charge me $192.00 plus, a starting estimate as they said... to just look at it. When I asked what the charge was per hour as I did not understand the high cost... they told me it varied with the job. I feel they saw a girl and tried to take advantage of me?. I had no big issue with my FJ, and it ran just fine...just wanted to find out the cost to replace some front-end shocks, etc...leftand will never go back. Stay away...

I would give negative stars. Never have I meet a kid salesman who looked and acted like he hated life so much. Noah was the most unprofessional sales person I’ve ever dealt with. I would avoid him at all costs. His demeanor was completely unbecoming and not what you would expect as a sales person trying to earn business.