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Reviews, get directions and information for Nordstrom Towson Town Center

Nordstrom Towson Town Center

Description

Nordstrom is a leading fashion retailer offering high-quality apparel,shoes and accessories for women,men and kids. Nordstrom stores offer the latest clothing styles,cosmetics,shoes and gifts.

Mission

We don't have a mission statement. We simply want to offer customers the best possible service and great fashion merchandise!

Products

Shoes, apparel, accessories and cosmetics for men, women and children.



"Feel safe and comfortable shopping with new practices to help keep you and our employees healthy at Nordstrom this holiday season. Pick up in-store or use Curbside Pickup, and when you arrive, we'll bring your order out to you. We can even gift-wrap it for free!"
Address: 700 Fairmount Ave, Level One, Towson 21286
Phone: (410) 296-2111
State: MD
City: Towson
Street Number: 700 Fairmount Ave, Level One
Zip Code: 21286
categories: women's clothing store, footwear store, beauty, cosmetic & personal care, department store


Opening Hours

Monday: 10:00 - 21:30
Tuesday: 10:00 - 21:30
Wednesday: 10:00 - 21:30
Thursday: 10:00 - 21:30
Friday: 10:00 - 21:30
Saturday: 10:00 - 21:30
Sunday: 11:00 - 19:00

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Reviews
Good selection but high prices. There’s a Nordstrom Rack downstairs if you want better deals. They have high end items which is great if that’s what you’re looking for. They have clothes, accessories, and home goods. There aren’t that many people working there and the store is spacious.
This is the very first time I've written a public review regarding Nordstrom Towson Town Center due to a horrible customer service experience. I've been a loyal Nordstrom customer for years and typically purchase designer brands. A few weeks ago, I purchased a pair of Givenchy pumps, when the shoes arrived they were the wrong color with the wrong colored hardware and they were clearly display shoes one of the shoes which was white was dirty and scratched. I couldn't believe the shoes were actually shipped to a customer in that condition. I went to Nordstrom in Towson to return the shoes and when I walked in with the Givenchy box of shoes so no surprise they were shoes, the customer service rep said she could help me. Once she opened the box and began looking at the shoes she said, "these look worn because of marks on the shoes." I said, "exactly!" I can't believe you sent the shoes in this condition, they must have been display shoes because one has marks and scuffs and the other one looks almost perfect. However, you can look at the bottom of the shoes with price sticker on one and tell they were not actually worn. Additionally, these are not the shoes I initially ordered. Her response was, "you have to send these back we have a policy and won't take them." I told her if that was the case, she should have said that as soon as she saw the shoes... she wouldn't have to open the box and look at the shoes. Basically, I was pretty much being told I damaged the shoes that were sent to me in poor condition. I then stepped away and called Nordstrom Customer Service who informed me I should be able to return the shoes and she didn't understand why they wouldn't accept the shoes. The Customer Service Rep on the phone was adamant that they should accept the shoes and asked me to put the person I spoke with in the store on the phone. That individual was with another customer, so I asked another rep if she could help me. I explained the situation, told her Nordstrom Customer Service was on the phone and asked to speak to her she wouldn't take the phone - which was her option. She stopped a manager by the name of Christina who came over and did the exact same thing, looked over the shoes and then said to the Customer Service Rep on the phone that policy wouldn't allow her to accept the shoes. Again... the impression that I had worn the shoes they sent in poor condition was upsetting to say the least. While they were talking, someone that works at the store and recognized me said hello. By the time I turned around, the manager came around to show me how to return the shoes I have to go to UPS and send the return because they refused to accept the shoes. Needless to say, I don't plan to return to Nordstrom in Towson to shop. If I have an issue with an on-line purchase, I will go to Nordstrom in Columbia, MD. Worst customer service experience ever!
The Towson, MD Nordstrom has really gone back in customer service and the store looks dirty. Nordstrom always was known as the best of the best in customer service. I worked at this location back in the early 2000s and the associates took pride in their jobs and always went the extra mile. I had the worst experience picking up my online order in store. I walked in and there was no one in line but myself and there were four associates talking away loudly and didn't even acknowledged that I was standing there for at least 8 minutes. Finally, one of the associates looked up at me from their cell phone and didn't seem to want to help me. I said that I was picking up my online order. She scanned my barcode and proceeded to go to the back, but on the way to get my order, she decides to have another conversation with the other three associates in front of me. I couldn't believe this! It took her forever to get my order. Once she came out, she opened the box and gave it to me. I asked for a box since it was a gift and it felt like it was an effort for her to get a box. The customer service in the Towson store has really gone back a lot since their opening. Whoever is in charge of hiring is not doing a good job at all. Maybe they just can't get people that want to work and take pride in their jobs? It's so sad. I think I will just have online orders shipped to me rather than picking up in store which is painful. The store manager should really get on the ball or this place is going to fold up just like many of the stores in the Towson mall which has become very dangerous.
Plentiful inventory at this one. Saw lots of LBDs for under $50. Thankfully saw more XL and XXL tops! I prefer the Canton location's shoes under $100. Very few "open air" parking spaces here. If I can't get a space close to an entry door at THIS mall, because I don't care for the garage, I leave.
On this nice cloudy day… I just needed comfort food… the staff is always so nice! Shout out to Nancy… this tomato basil soup is the bomb!
The lady's room on 2nd floor is not up to standard. The handicapped booth was locked from inside, another was clogged, paper towel dispenser broken. anotgeranother
Nordstrom is one of the most popular department stores here in the United States. And for me, the first time I stopped by here to shop was back in August of 1999. Being a first-time shopper, this department store was way too big approximately 197,158 sq ft, according to one of the store sales associates and felt like a maze; I had to navigate through every floor to find what I was looking for. Back then, it was an overwhelming experience for me. Overall, this department store is clean, brightly lit, and has beautiful displays on every floor, plus very friendly store associates and tons of well-known brand name merchandise will wow you.
Excellent customer service. Store is always neat and clean. Lots of items yo chose from. Never disappointed when I come here. Online pickup is always smooth and quick.
Micah did an excellent job showing tux and explaining the process of renting tuxedos. Thank you so much!
What's not to like. Service was impeccable. Thank you Ms. Vickey
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