North Spring Behavioral Healthcare

As a grown adult with my own children now I can honestly say this place abused me. If you’re child is there and they tell you that they hurt him, please believe them. Grafton is a much safer option with no physical restraints and staff who isn’t using this facility as a power trip

My daughter just exited inpatient care. She was glowing upon leaving and had nothing but positive things to say. She liked every one of the staff and said she learned a lot of useful stress and anger management techniques in therapy. Some of these reviews are scary, and it definitely made me question if I was making the right choice to allow my daughter to go there. In the end, my daughter thanked me for getting her help. I have nothing but positive things to say about the place and all the staff I interacted with. She left the facility stable and with more hope than she had in a while. Thank you, North Spring, for your caring and support toward my daughter!

This place was horrible and traumatizing. The staff also was very open with the fact that the facility did everything in their power to have all the beds filled, including taking in children who need different type of care. I met with my therapist one time and we talked for a total of 15 minutes. I did not feel like I received support.

I was reading all the bad reviews about this place I've been here twice inpatient and went to the php for a while this is one of the better places to go in my opinion. it's not perfect but I've been to worse inpatient places. not all the staff here is perfect there are good and bad ones everywhere but I do think this is one of the better places to go poplar springs on the other hand, do not send your child there north spring is better than many other options not perfect but nowhere is.

I had extreme allergies the entirety of my stay and was refused basic medication for it even though it was approved the nurses wouldn’t give it to me. I was lied to by staff and a few staff even got mad at me for refusing to let them draw blood after they had tried FIVE TIMES to draw it and failed, it was extremely triggering to be stabbed by the needle repeatedly like that. At the time was having trouble with food, didn’t eat anything for my entire 6 day stay and no one noticed anything. I hate you northspring.

I highly recommend you do your research before bringing your child to this psychiatric hospital. After my daughter opened up and told me what was really going on inside there, I immediately told staff I wanted to check her out and take her home and they said “that’s not happening.” I had to call the police because they would NOT release my daughter to me. Mind you, she had an evaluation that day and was deemed safe and healthy. I have the form signed by the psychiatrist. They only wanted to keep her for 2 more days because they wanted that insurance money. It took 3 deputies, 1 Sargent, and CSB to get my child out of there. They kept yelling and saying it would take hours and hours to get her discharge approved. Um I don’t think so, I voluntarily checked her in, I can check out my child and they had no legal right to tell me no. Once the police showed, and CSB reminded them of my rights and their legal obligation to respect my decision, my daughter was out of there in 90 minutes. She suffered from horrible trauma in there. She was screamed at in her face, shoved, all by a staff member and a nurse had to intervene and tell this employee to stop and calm down. My daughters food was taken from her, this staff member joked with her saying she already ate and she wasn’t getting anymore food. MY DAUGHTER SUFFERS FROM AN EATING DISORDER. She was moved day rooms and was not fed yet. This place is unbelievable. They yelled at me “calling the police isn’t going to make a difference.” Oh hell yes it made a big difference, you guys just didn’t want me to stand up and defend my daughter. A case has been made with police. CSB lady who was super nice actually apologized to me and said I should have never had to deal with that kind of treatment. When she arrived on the property, she asked the Sargent “why won’t they release her” “why are they keeping her, they can’t keep her if Mom wants her out.” They tried to tell me that I was checking her out against medical advice, and I would have to sign paperwork, which I completely agreed to do. However, once the police were finished, and my daughter was released, I did not have to sign any paperwork that was against medical advice. I wonder why that was? It is because IT WASN'T AGAINST MEDICAL ADVICE. She was fine to leave and be discharged, and this was confirmed by CSB. They just wanted to lie and say that she was still not well because they wanted that insurance money. Do not, I repeat, please DO NOT SEND YOUR CHILD HERE. I should have never had to fight to get my daughter out of a voluntary hospital stay. It shouldn’t take police. The Sargent kept saying “this is sketchy, something isn’t right.” Stay away from this place.

This place is really bottom of the barrel. I suspect the majority of the business they get is from other other local facilities not having space available. My opinion is this is nothing more than a place to warehouse your child. They promise the stars and moon to get you in the door and deliver on none of that. Communication from them to you isn't a concept they are familiar with - its like your child has dropped off the face of the earth and you will get updates from North Springs when and only if North Springs feels like providing them. Folks, it is my opinion this not where you want to send your child. Having a child with mental health issues is tough enough however, North Springs isn't the answer. I will also add that you can tell alot about a company by how they treat their employees. In hindsight I should of first searched for employee reviews on Indeed and Glassdoor as they are all pretty bad.

Respectfully as a past patient these reviews sound like people are blaming staff completely for issues regarding how patients are handled. I was at NSBH for around 7 months and I had my hard times. Had my fair share of restraints and saw my fair share of unhealthy behaviors and participated in my fair share. Most of the lockdowns like people sleeping In the Milue was if they were presenting a risk where they would need higher observation at night and restraints we’re mostly justified. Had in person visits, off campus visits, holiday visits, outings. This place is way more fair and understanding than the other places I went to before and after. This place would have been my last stop if I wasn’t so institutionalized and missed the people and couldn’t handle being alone during covid. I learned a lot of things and how to control at my time at NSBH. All the staff was so supportive even when I was fighting staff,other kids, punching walls, throwing water coolers etc. they still were there to help me when I asked but they can’t help anyone if they truly aren’t ready to accept the help yet. As of kids seeing other kids self harm and staff not notice… the whole point is that those kids hide it and it’s not staffs fault if they don’t notice right away. There’s privacy rules and they can only do so much. Most of the unsafe environment comes from the kids and such and the staff do all they can to control it but they can only do so much. Kids stealing stuff isn’t staffs fault. Maybe the kids shouldn’t steal. one thing I learned was taking RESPONSIBILITY and that’s exactly what I’m not seeing in these reviews. Gotta admit that they didn’t have many vegetarian options when I went tho and the food is not for the picky IF MR GARY AND MS SHAIRA SEE THIS HIIII!

I arrived at this facility on the threat of a Temporary Detainment Order TDO if I didn’t voluntarily go. Upon my arrival, I was rushed to a separate room by staff to change and be searched. They handed me 3XL sweatpants and 3XL underwear because they “had nothing else washed”. I wear a size xs. As I'm struggling to make clothing 6 sizes too big fit, I hear the two staff members mumbling that I needed to hurry up. The rest of my time there was truly the worst experience of my life. I had arrived at the facility with severe cuts on my arm that had been glued in the ER. However, the glue had come off while I was there, and the cuts were open and bleeding again. I informed the nurses several times about this, and I was obviously very concerned and in pain. The only care that I received was a poorly wrapped bandage. The "nurses" would not clean or make any effort to close the wounds. This continued for several days, and every day I would tell the nurses that their bandages were not holding up. I told my dad about this issue, and he immediately asked to take me back to the ER in order to receive proper care for my gaping wounds. After this, a nurse pulled me aside and threatened that if I were to go back to the ER, then they would bring a third party into the situation and likely move forward with a TDO. I expressed that I did not want that, and that I would rather finish up the few days that I had left at the facility. It was only after that situation that I began to receive care for my wounds, and was told that it was “my job” to remind the nurses to clean it every day. Along with receiving little physical care, I was given little to no mental care. I was at North Spring for 7 days, and received one individual therapy session the entire time. The rest of the “therapy” sessions were with our groups, but was the equivalent of a craft hour. After the single individual session and a 10 minute evaluation, they decided to double the dosage of one of my medications and increase another with no follow up care. How could the psychiatrists possibly know what dosages were right for me after meeting with me once? The rest of the time was spent sitting in the dayrooms for hours doing nothing. They advertise working with schools on assigned schoolwork. That did not happen. We were given board games and cards to entertain ourselves. You would have to ask a staff member for drinking water and to know what time it was, which was usually displayed as a burden for staff. The room that I was staying in did not have a working sink, so my roommate and I had to use the shower to wash our hands and brush our teeth. The shower would flood the bathroom every time it was used. The staff was informed about this, but they didn’t seem to care. I also witnessed some concerning treatment to other patients. One girl, who obviously struggled with serious mental issues, began to cry. A manager then came in the room and dragged her in her chair to the “quiet room” as she screamed. I also overheard the staff berating this same girl several times. I even had a staff member complain about her to me. The staff would often threaten us with being put in “the hold,” where several staff members would hold you down and give you a shot to calm you down. They often threatened a longer stay if you misbehaved. You would think they should want to help you and let you safely go home. They should also make the hospital feel like a safe space for patients to be. Unfortunately, they make it a scary place where staying longer is a threat. The day of my discharge, I was told by the doctor that if I were to go home and cut myself again, it would make him “look bad”. On my discharge papers was the full name of another patient, which I think is a HIPAA violation. North Spring does not care about helping their patients. They care about controlling and getting the most money they can. They treat their patients like animals. There were a few staff members who were kind and genuine. I wish I could say the same for the rest

so it’s been a day since i’ve been discharged. i’ve been struggling with some things and since all local beds where full they put me in north spring. it’s a 2 hour ride from the hospital i was admitted to. there was no visitation at all which was terrible for my separation anxiety. however we had as 2 phone calls per day. the food however was terrible. some staff were nice. others not very much. i had not met my therapist until DAY 7 expect for family sessions. my therapist did NOT help whatsoever with depression, anxiety, etc. i only met with her to plan my discharge. i would meet with my regular therapist more then the one there. i was supposed to leave on friday. she wouldn’t let me leave until monday 12 days there. we already had a safety plan for afterwards for when i leave, i was mentally stable, and meds were working. no reason why i couldn’t leave that friday. i had to spend my birthday in there and i got nothing. they said they would get me cupcakes therapist and morning staff knew it was my birthday. there were bugs. lots of them. beds were uncomfortable and i couldn’t sleep. i had terrible allergies while there because they wouldn’t give me claritin because we had to have an order for it. they said they would call my parents and ask them. they never got any call. i eventually i started taking benadryl to help with the allergies. i’m putting this here to let people know what the place is really like.