*Service Above Self*
The Northern Ellis Emergency Dispatch (NEED), located at the Midlothian Police Department is crucial to the smooth and efficient delivery of emergency services to the citizens of Midlothian, Ovilla, and Red Oak.
It is comprised of one Commander and 12 specially trained 911 Communications Officers.
The communication center is where all telephone and walk-in calls for service are received. Using a state-of-the-art Computer Aided Dispatch system (CAD), 911 operators assign and dispatch emergency and non-emergency calls for service to the three cities Police, Fire, and EMS.
The CAD system computer tracks all calls received and dispatched to ensure that they are handled quickly and effectively.
Additional responsibilities include utilizing the National Crime Information Center (NCIC) and the Texas Crime Information Center (TCIC) computer database to:
Check for outstanding warrants and criminal histories
Determine if property is stolen
Verify vehicle registration for patrol officers on duty
Verify liability insurance coverage on vehilces
