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Reviews, get directions and information for Northwest Savings Bank

Northwest Savings Bank
"For 120 years, people have come to Northwest with dreams and ambitions. Sometimes, the solutions aren't so obvious or easy. Sometimes, we have to work a little harder to find the best answer and achieve success. At Northwest, we're passionate about helping people. Connecting them with the right products and services to reach their financial goals, whether they come to us to bank, borrow, invest or plan. With locations in Pennsylvania, Ohio, New York and Indiana, we take pride in our work and care about others. Because when they succeed, we succeed."
Address: 2981 Delaware Ave, Kenmore, New York 14217
Phone: +17168777722
State: NY
City: Kenmore
Street Number: 2981 Delaware Ave
Zip Code: 14217-2323
categories: loan service, bank



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Reviews
Greg, the branch manager, has personally handled two stressful issues that I have had when the regional bank team refused to do so. His devotion to customer service is unmatched, and it is something you can't get at a larger bank where you're just a number on a page. Keep up the great work, everyone at the branch, but especially Greg!
Unreal how bad the service is at this branch, and maybe the bank as a whole. I had been a customer for over a decade and on the verge of opening up a mortgage. Then I got hit with a fee, and while trying to understand why and the branch constantly redirecting me or telling me they'd get back to me, got hit with the same fee again. Everyone then basically said the fees could not be removed. Ended up closing my accounts and will get my mortgage elsewhere. Hope they enjoy the $50 they stole from me though.
Update Google to show you close at 5 on Fridays now
This branch has very bad customer service. Staff do not want to help at all. My original branch was very good but unfortunately its closing. Will try looking for other branches with better customer service.
Friendly and efficient.
The hours for 2015 have changed: Lobby Monday-Thursday 9:00am-4:00pm Friday 9:00am-5:00pm Drive-Up Monday-Thursday 9:00am-4:00pm Friday 9:00am-5:00pm
Had great salad And burger
Staff always helpful and patient
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