Old World Meat

Bought quarterly beef. Asked for lean as possible and 85-15 ground beef. Ended up with over 8 oz of grease per lbs on ground beef and 25-45% fat veins in steaks and roasts. Worst beef I've ever experienced. If I could I would give zero stars. Do yourself a favor and give your business to another butcher.

My family has been purchasing from this company for years. We have always enjoyed their product and I have personally experienced exemplary customer service from them in the past. Today was not the case. I recently received two packages of Beef Jerky from them, one package of peppered jerky and the other of "natural" jerky. The "natural" jerky was nothing but a solid mass of mold. When I called in I spoke with Matt I believe that was his name, he never gave it to me and when I called back to find out Sue would not provide it either.. Matt immediately took the defensive and started asking how the meat had been stored, and essentially passed any and all blame onto my father. As I was trying to explain that it was the “natural” jerky was the one that had molded out Matt insisted that the peppered jerky would mold faster. It was not the pepper jerky, I repeatedly tried to explain and he finally stopped interrupting long enough to listen. Even then there was no apology or sense of actual customer service. This is unacceptable. The peppered package is perfectly fine as far as I know; we have yet to open it. Rather than apologize for the issue and trying to help I was subjected to a series of questions given in the rudest manner I have had the "pleasure" of experiencing from a Customer Service Representative and I've dealt with Direct TV customer service reps on numerous occasions. He argued he passed blame; he gave no indication of wanting to make the problem right. He didn't ask any questions and interrupted me repeatedly. It was up to me to offer to send in pictures of the product in question along with a picture of the other package without the mold. When he finally agreed to this it was in a tone that suggested that he doubted any assistance would be offered and that if it was it would be done so under duress. When I called back I spoke with Sue. Sue was only marginally more helpful. While she did admit that this wasn't alright the mold issue, not the way her co-worker dealt with the issue previously. I will be sending in the pictures but I am NOT happy at all with the attitude toward my problem. I called in expecting to be heard and cared for; I did not expect to be treated like I or my father had done something wrong. I did not receive an apology only accusations regarding improper storage. At this point I don't see how "Improper Storage" could be a viable factor since the other package of jerky is perfectly fine while the other looks like some sort of micro-biology science experiment gone wrong. I will be emailing the company tonight. I only have one picture of the moldy jerky available at this time but will be sending photos of both packages along with a request to be contacted about the service I have received. I have found that apparently the President of Old World Meats is Suzanne M. Anderegg. I am wondering if this is the same person as “Sue” and if so I am shocked but will wait for a reply. I am not a person who writes negative reviews like this, especially regarding a local company. I want my local businesses to thrive. My father is upset about the product he gave me. He is embarrassed and I am saddened by the treatment I have received. Again, the jerky is delicious but how you, as a company, can turn around and treat someone the way I have been treated today is reprehensible. I was calm. I was polite. I tried to not argue but when treated like this I will defend myself. I have worked in customer service most of my life and I know that if I treated a customer the way "Matt" treated me I'd be written up at least and very possibly fired. I will be telling my family about this and all of my friends. This is unacceptable. I'm not asking for a lifetime supply of jerky, just a replacement bag so that my family can continue to enjoy a fabulous product.

I get my dog bones, pork elk jalapeño bratwurst, and linguica here and it’s amazing every time

Over all the customer service sucked. The person taking the cutting instructions was completely rude!. We were never called to inform us that our order was ready for pick up. We had to contact them! When we picked up our order again they were rude. Old World used to be good, but they have gone down hill over the past few years. They will not be getting any more of my business. you go there ask to speak to Rick. He will treat you with respect.

Had a half beef processed here. Steaks were cut completely wrong. Wanted packaged for 2 people. 1 steak would feed 3. Opened a brisket to smoke. It was all fat no meat on it. Have never seen a brisket look like that. Wasn’t cut right either. Will never go back again. Complete joke. Also had a deer processed here. Back straps not cut right. There was hair all over the meat. Dried meat on edges nothing trimmed properly. Do yourself a favor and avoid this place. Would give no stars if possible.

We had beef and pork processed here. The beef steaks were not cut property. We cooked them rare and could barely cut them with a knife. The bones in the steak did not look right and the grain of the steak was odd..... the meat tasted awesome but we could not chew it. Pork chops were the same..... maybe they need new help?!!

My family and I have used Old World Meats for our beef processing for years. I love their elk hamburger, elk sausage sticks!

Came here to get Jerkey on a road trip when passing through the area. Got a few teriyaki beef sticks. Good flavor! Traditional beef jerkey they sold was quite hard. Hoped for some tender options but didn't seem like they made that type. Wish they had a some drink options, but this place is all about the MEAT! Come here before cooking a BBQ and you won't be let down!

What an Amazing company. We went in to buy jerky and teriyaki sticks for our son overseas He Really misses them. She asked if he was military, then went over and grabbed another jerky so he could share. I was in tears. Thank you Old World Meats! You’re the Best!!

Great shop. Good quality and great selection. A large variety of jerky and pepperoni sticks! I have had all the jerky in town and I can tell you this is the best. It’s also the best value.