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Once Upon A Child - Elizabethtown, KY

  1. Elizabethtown
  2. Elizabethtown Clothing Store

Reviews, get directions and information for Once Upon A Child - Elizabethtown, KY

Once Upon A Child - Elizabethtown, KY

About

Once Upon A Child buys and sells gently used kids stuff. We pay on the spot for clothing, toys, equipment and furniture.

Description

At Once Upon A Child we offer parents a fun and convenient way to buy and sell gently used kids stuff, making saving money on children's clothes, toys, baby furniture and equipment a reality every day. We focus on quality, safety, and value – the same things you feel important for your own families.

Address:
Phone: (270) 769-0391
Email: moc.nwothtebaziledlihcanopuecno@reganam
Parking: Lot
State: KY
City: Elizabethtown
categories: baby & children's clothing store


Opening Hours

Monday: 10:00 - 20:00
Tuesday: 10:00 - 20:00
Wednesday: 10:00 - 20:00
Thursday: 10:00 - 20:00
Friday: 10:00 - 20:00
Saturday: 10:00 - 20:00
Sunday: 12:00 - 17:00

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Reviews
I have had my last negative experience with This place. First they tell me they may not be able to get to the items I am selling due to the volume they were receiving that day. The store was extremely busy and they did have their work cut out for them. I understood and said I could come back the following day if necessary. I never received a call so I went back in the following day assuming they didn’t call because of how busy they had been. I was told that because I did not come back before closing time the day before I had forfeited the cash option on my items. Although this was annoying I accepted the in store credit and left planning to return at a later date. Fast forward to today, I sold another basket full of clothes. I was offered $35 for what was kept and I asked if it could be added to the in store credit I already had on my account. Unbeknownst to me they do not apply that information to your account. Why have the account set up in the first place? Why wouldn’t you want to honor your customers? Not once was I told that if I lost my receipt I would lose my credit. I lost $73 due to lack of information and negligence on behalf of this business. Every time I do business here there seems to be some fine print or unspoken rule that I am unaware of until it’s too late. I won’t be returning to this store. I feel like I have been stolen from and I am so disappointed by the lack of information given by employees and even more so the unwillingness to help resolve issues as I am or was a paying customer.
I have been shopping here since I was pregnant with my daughter over 5 years ago. The selection and quality of the clothes and shoes is amazing, especially since kids get clothes dirty so easy and grow out of them so fast! I’ve always had a pleasant experience in selling my daughters outgrown clothes, shoes and toys here and the staff is always super friendly and helpful!
Friendly staff, mostly fair pricing. I think a lot of shoppers fail to keep in mind this is a consignment type of shop and when they make you an offer, ypu can choose to not accept it. My visit there was following a children's sale at Pritchard that I didnt get registered for in time and a lot of the clothes I had were prepped for that safety pins holding together onesies and regardless of condition, they wouldn't accept them because of the hole that created. Sure it was frustrating but policy is policy. Found many good deals in the store and everyone I dealt with was super friendly.
Love this place! Good selection for clothes and gear for kids. The store is always clean and the staff is always friendly to me. Also when I sell, I always get a good amount back for my things.
It’s a children’s consignment store, not a Nordstrom. Don’t expect great service and sparkling new clothes. During sales you can get clothing for $1 a piece, otherwise they charge $3-$8 for outfits, around $2 cheaper than Target. Staff has always been friendly and respectful to me as I’ve been to them. Definitely the best place to get children’s toys, bedroom gear, and extracurricular clothing. I’ve only sold a few clothes and a baby swing to them, but received $45, which was great as all items were used.
They totally ripped me off. I sold them a very nice bassinet for $14 and they turned around and sold it for $45! They couldn't have given me at least $20? They are supposed to be an affordable baby item store! I think they are a complete scam! They also love to take their time and chit chat the entire time they have a line full of customers! Over priced merchandise and not any good deals. Save your time and effort, and go elsewhere. In response to the owners reply- Yes I understand that I could have said no to the deal but the store is an hour drive from my house. I would have rather taken $14 then to have to take it apart, and put it back in the car and all the way back home. I think I was most definitely ripped off. Also it's not one you have in store atm. This one was in excellent condition and had only been used maybe 5 times. You posted it on your Facebook page for $45. That's how I know I got completely scammed. The whole idea of your company is to help people find affordable baby items because we all know they are very expensive. You all sell used items for the same or more as brand new items found at Walmart!
Always a pleasant and professional experience unlike the sister company Plato closet.
The Elizebethtown Once Upon a Child is a clean orderly store. I was able to find what I needed. The bathroom was wonderfully clean. And surprisingly the employees were all quite nice. Once upon a child employees are generally terrible at customer service. Why did I leave only 2 stars you say? Because the employee that helped me with my order was completely incompetent and couldn't do even simple math. I discovered too late that my customer card was full so I should have gotten 20% off my order. I asked them to redo the order, and they were very reluctant. I insisted, so they tried. She first did a return of all the non-sale items that equaled $85. Then she rang them up again and took the 20% off and I ended up owing $3.85 yet. She apologized and said she can't do it. I left feeling mystified that a business can even be run with such incredible incompetence behind the counter.
I will begin by saying that if you take the time to look through the store you can find a few very good deals. However, many clothes are priced as if never used. I found I can often get similar or the same clothes for the same price at Walmart and other stores. Of particular note. I would NOT bring your clothing in for trade/sell you less you still have tags on them or they are professionally dry cleaned. I brought in over 100 garments, I spent hours washing the clothes, separating them by size, and ensuring all pairs were together. I left the clothing with them for a few hours to sort through, when I returned they offered me a few dollars for 5 item of the 100+. They said the clothing was mostly stained. I know this is not the case as a whole bag that was returned had new clothing my baby did not wear, another bag had clothing friends bought from the same store which were not worn due to size. When I got home I realized most the clothes were still arranged exactly how I had them and had not been looked at. It takes me 30 mins to drive to the store. I found it very disrespectful to not even review the garments.
Called to see if they was taking clothes and drove a hour there and told me wasn't taking any at the moment. Try again I'm couple of days
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