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Reviews, get directions and information for Once Upon A Child - Gastonia, NC

Once Upon A Child - Gastonia, NC

About

Once Upon A Child buys and sells gently used kids’ stuff. We pay on the spot for clothing, shoes, toys, and baby gear.

Description

At Once Upon A Child we offer parents a fun and convenient way to buy and sell gently used kids’ stuff, making saving money on children's clothes, shoes, toys, baby gear and more a reality every day. We accept items everyday and all transactions are processed before closing. You are not required to make an appointment, as we work on a first come - first serve basis. For your benefit, we prefer the items be freshly laundered and folded in, at most, (2) 18 gallon totes. For items that are composed of 2 or more pieces, we ask that they be folded together so that the staff is able to efficiently sort and buy your items. We accept sizes preemie-20 in both boys and girls. Our shoe sizes range from 0 infant - 5 youth. We accept most equipment although, due to safety precautions, we do not purchase car seats or breast pumps.

Address: 2930 E Franklin Blvd Ste 18, Gastonia (Caroline du Nord) 28056
Phone: (980) 320-8816
Email: moc.oohay@ainotsagcauo
Parking: Lot
State: NC
City: Gastonia
Street Number: 2930 E Franklin Blvd Ste 18
Zip Code: 28056
categories: baby & children's clothing store


Opening Hours

Monday: 10:00 - 20:00
Tuesday: 10:00 - 20:00
Wednesday: 10:00 - 20:00
Thursday: 10:00 - 20:00
Friday: 10:00 - 20:00
Saturday: 10:00 - 18:00
Sunday: 12:00 - 17:00


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Reviews
Went in to buy my kids some winter clothes, I had a few items I wanted to exchange from the once upon a child in South Carolina, I was told they couldn’t do that ! Since when ?? I use to work at this location after I worked for 5 years at once upon a child’s in Charlotte I was an assistant manager at that and you’re telling me you can’t exchange my items. That’s a lie the girls were to lazy to do their job! The girl in charge Abby was too lazy to do the work of an exchange. They don’t do the 10 for 10 oneis anymore unless they are on clearance which is dumb . The store was a mess and they weren’t even busy . If the girls in the buy situation would get on the floor and clean up maybe the store would look a little better . The only positive thing was the young lady who checked me out was so sweet . I won’t come back again . People go to rock hill once upon a child instead .
The one star come from the good deals I found and the only one young lady that seem to have respect in that place of business. While spending my hard earned money for my newborn another customer over heard the ladies at the register talking junk about my ESA pet yorkie. Stating that they wasn't going to help me because I had him and he look like he is not trained etc. But let me tell you my ESA pet is well trained and he doesn't even bark! Learn to keep your mouth shut! They are lucky I didn't come back inside the store and go off! My dog trained better than the workers so don't ever come for or my dog. I wouldn't dare bring a pet out somewhere if it wasn't trained,young and dumb. Learn to keep it professional because it could have went another way! Won't spend my money here anymore!
Great store, sad to say short staff. On two occasions, I went to consign items, however, their register was down due to short staff not being able to sort items. Great store other than that.
Each and every time I go in there it’s always amazing! From all of the clothes to toys to shoes I’ve never been disappointed. All the ones that work there have always been so helpful and sweet. They run their store more like a family than a business. Helps I’ve always found whatever I have been looking for at that particular moment. Throughout my whole pregnancy they’d always ask how the baby and I were. Caring goes a long way and these ladies surpass all of it!!
This is ridiculous! I was told my wait time was 30 minutes. I left for 40 minutes and they still wasn’t done. I have been in here for a total of almost 2 hrs now. They was one person with 1 tote in front of us! The workers are standing and talking instead of working. One girl has left for a coffee break 3 times. I have done nothing but hear their conversation all the way on the other side of the store. I finally complained and got told to wait. I did not come to hear about their home life! It shouldn’t be discussed on the business floor! They are only talking. There are 5 women and 1 is working and the rest are just talking! One red head with glasses 2 girls with gray tiedye, an older women gray brown hair glasses! The curly brown headed girl with the PlayStation shirt is the only one doing anything besides talking! They are not working and offer low prices for new and unused things. The old women was even talking badly on her own kids. I Was also laughed at because I complained and told not to come back!
I am irate at the customer service. I called in the morning to check if they were taking items and I was told until 1pm. So with a 14 month old, I loaded my car with my items and when I arrived at 12:30pm, I was turned away as soon as I went into the store. That is why I called before to make sure I wouldn't be wasting my time making a trip. They would not honor what they told me on the phone. VERY BAD CUSTOMER SERVICE. Also another customer drove 45 mins after also calling and he was turned away. The manager needs a refresher in customer service.
It is impossible to shop in here. There is always tubs and equipment all over the floor - no clear paths. Definitely could not bring anyone who is disabled in. It is always a chaotic mess. The employees were behind counter loudly cursing and talking bad about the owner and I watched a woman with her toddler walk out. After it continued - I put my items down and left as well. Very unprofessional employees and always a mess
I’ve never had an issue with this location. Everyone is usually nice but I will say from a selling aspect….only take clothes in! They rip you off for bigger items. All my stuff is smoke free and immaculate for the most part, no stains or anything. They barely took my stuff this time around and when they did take some and my bouncer and boppy they gave me $43!!! I’ve gotten $50 for clothes before…that’s insane to me. I totally get they need to make a profit but that’s just a rip off and on top of that they never care about your stuff..I fold my stuff in my bins and organize it all and when I open it at home it’s all just wadded up and trashed around….I had socks, baby shoes, mits ect in bags and some of it was just taken out of the zip lock bags and thrown in the bin. It’s not their stuff so they don’t care. I know they have a lot to go through but they would be a little more considerate. Just be aware they rip you off for bigger items. I wish I took my bouncer and boppy back.
They put online it’s open on Sunday I came here and the store was close yall need to fix the hours on the door and online
Kate needs to be trained better in customer service. Not only was I told an item would be sold to me for my daughter after they took my name and number, they sold it to someone else! Then Kate gives me the person who bought it's name! Extremely unprofessional the manager wouldn't even take the call. Not a place I would ever recommend!
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