We are the Owens Community College IT Help Desk. Have an Owens tech question you need answered? Let us know! We are happy to help!
What should I have ready when I call the IT Help Desk?
Name
Department
Office room number
Extension
We use this information to improve the service we provide to the faculty and students, and to help us determine if a problem is related to a specific area of the campus.
Purpose and Responsibilities of the IT Help Desk
The purpose of the IT Help Desk is to provide technology support for students, staff and faculty at Owens Community College.
The IT Help Desk assists students, staff and faculty with accessing Ozone, Blackboard, email, and the Common Computer Labs.
Students
IT Help Desk assists students with accessing Ozone, BlackBoard, email, and the Common Computer Labs. The responsibilities of the IT Help Desk are outlined below:
Blackboard: The IT Help Desk is responsible for making sure the student can log into the Blackboard, flat file format issues and verify the appropriate classes are accessible. The IT Help Desk is also responsible for notifying the BlackBoard System Administrator of any irregularities or outages.
Common Computer Labs: The IT Help Desk is responsible for making sure students can log into the CCL.
Email/GroupWise: The IT Help Desk is responsible for providing support for all areas of email.
Epsilen: The IT Help Desk can reset passwords. Anything additional to this access and log-in problems needs to be directed to the appropriate personnel.
Ozone: The IT Help Desk is responsible for providing support for all areas of the Ozone.
Password resets: With OCID
Web Registration: Whenever possible, the IT Help Desk should walk students through the process of web registration.
Coke machine issues
Employees
IT Help Desk can assist employees in the following areas:
Logging into the network and various Owens-approved software
Password resets
Phones issues
School Supported Phone issues
Ozone
Blackboard
GroupWise
Banner
The mission of the IT Help Desk is to provide the highest quality of technology support for students, faculty and staff at Owens Community College.
