Fast! Clean! Friendly! All the tools needed to cover all aspects of recovery in one building! A great place to gain knowledge about the process of surgery and recovery as the staff is very inviting toward questions. In and out fast. The scheduled appointment was met on time and they moved fast but careful to gain proper information about the injury. I am thankful they are here to service my community.
The doctors upstairs in the Orthopedics Department are professional, kind and patient. The office manager is caring, professional and knows her stuff. I say this because she has assisted me in the past. The girls up front are professional and attentive. As a new patient for your 1st visit, you need to allow enough time to fill out paperwork. Surgical Department downstairs is attentive and professional as well. Most nurses are helpful & attentive to patients. My visits to the center have been pleasant & positive. Dr. Kretzler is very attentive, kind, compassionate and caring. This is based on my personal experience. I had my surgical procedure on August 8th 2018 downstairs and the front desk receptionists, Chrissy and Michelle are professional and very helpful. I got through my pre-op appointment I got through all the paperwork arrived on time for my 7 a.m. procedure and was out by 8:30 a.m. sorry I didn't get to get any pictures but I'll try to on my next visit for my follow-up
While normally a Kaiser patient, I recently had a procedure done at Pacific Surgical Center a sub-set of Pacific Surgical Institute. The staff was friendly, the medical personnel competent. All in all, couldn't have asked for a better experience. I know a lot of the popular trend toward local doctors hospitals tends toward the go-someplace-else-out-of-town consensus, but having lived in various places, that same group-think applies no matter where you go. Don't be afraid to support our local physicians and medical personnel - they're doing a fine job at Pacific Surgical.
There has never been anything but outstanding people at this facility and I have been to all the offices there..took my 91 year old grouchy uncle to rehab for a fall there took him to prostate dr. there and he was a ok. Its difficult to make anyone that hurts happy but my uncle who usually had nothing nice to say to anyone actually liked and told the staff he appreciated them for being so nice to a grouchy old fart. I myself have had procedures done as well as my husband and grandson...never ever been a bad experience.never got an infection from there either...very clean crew..always put on gloves in front of patients so u feel safe that they respect u as a person and not just the cash..spook this is actually 4 ratings of 100 percent satisfied customers..they aren't just a good crew , they are a cut above the rest...in my opinion definitely the best!!!
Worst experience ever with Dr.Lin. During my carpal tunnel surgery I felt him cut me open. He did not make sure I was comfortable before he started. I was told I wouldn't remember a thing. I had tears streaming down my face thru the whole process. I was not stitched shut, nor did the Dr have any communication with me. My hand looks terrible and is not healing right. If I could post a pic of it I would. I have seen results from other people that had the same surgery by other doctors at the same clinic and theirs look good. I'm devastated to get my other hand done...
I have had 2 surgeries with PSI and have the highest regard for the staff and doctors. Great personal attention, follow ups and detailed explanations of all phases of my surgeries and recoveries. Top notch organization.
Staff was very professional. It was a very clean environment.
About a year ago I was told I probley wont get full motion in my wrist back. just wanna give dr Lauder a big thank you your skills and service are outstanding I'm back to palm push ups and extremely pleased at the amount of use I can push the wrist i call it a full recovery thank you doc!
Dr. Lassen is the rudest provider I have ever dealt with. No explanation of what to expect for a surgery or after care and says extremely innapropriate things to patients experiencing any sort of concern.
The people there were polite, friendly, helpful, discreet when necessary, didn't have to wait around in a room. Got right the job at hand. I was pleased with them.
