Room was very comfortable. Had a queen suite. Had more to. Didn't hear neighbors, it was very quiet. This hotel doesn't have bells n whistles n off main strip. It was worth taking a chance but it did have the clarion name. Bed was comfy n clean. Wallpaper n carpet could use a fresh up. The tub was brand New n great water pressure. I got a great price n not disappointed with my choice. Will defiantly stay there at s in. Staff was great as well.
We stayed over for the convention this weekend and had to say it was really bad. I was robbed. My money went missing at the last minute. They cleaned our room and it clearly says if you put your towels in the floor you will get clean ones, never did. I actually took a video of a roach crawling near the restaurant area, ewww. Not to mention their restaurant had a C rating. One of our co-workers didn't even get under sheets on her bed. We were looking forward to swim or hand out at the pool and even that was broke and had caution tape hello it was 90 + degrees, they should that get that fixed. We rented Six Rooms you'd figure they would accommodated us a little better. We only went there because it was close to the convention, walking distance.
So far, so good. I'm in a very nice room--spacious, clean, well-equipped. The staff I have dealt with have been helpful and friendly. Pool and fitness room are 24/7. I'm sure it survives on convention business, so right now it's rather dead, but I got a fair deal on price. You see casino in the name, but if that's what you are here for, you'll be totally disappointed.
Cmon guys, this place is insanely cheap. If you want to be treated like a king go spend more than 20 bucks for a room. That being said, we had a great experience. Front desk service was very helpful and friendly. Had good parking options, felt safe leaving the van outside. The rooms were very well furnished, with nice lamps and wallpaper. Free wifi was great, we got two free show tickets with each room, the pool/hot-tub were super nice, and there was a room where you could print for free. Water pressure was good in the shower. Gym was good. Location was convieniant. The A/C didn't work especially well in our room, and the TV turned on by itself once. So that was eerie.
My experience at this hotel was absolutely terrible. I have never been inside a more disgusting hotel in my entire life. Not only did my bedsheets have blood spots on them, the carpets were torn and stained, and on top of all of that... we found ticks in our bed. It gets better. We called down to the front desk where the lady asked us if she could see the tick after saying "that is disgusting". Good thing I decided to catch the tick in a water bottle to make sure it was a tick before I made a big deal about it. I brought the tick down to the front desk, and was then offered free breakfast for the rest of my stay. Breakfast not only was just $5.55 a person, but why would I want to eat in the restaurant INSIDE the hotel after finding a tick in my bed - who knows what else is crawling around throughout the entire building. They also offered all the water drinks and snacks we wanted...no thank you. After we had to ASK for a new room, she searched and searched and finally found an open room that was an upgrade from the one we were staying in. After letting us know how much more money the room was that they were going to give us, she let us stay in it because it was the only room open. She then told us to come back the following morning to talk to the manager about receiving a refund. We didn't make it back in time, but when we did get to the front desk the "front desk supervisor" said she had to make a phone call to the manager and ask and she would call up to our room afterwards. She called 10 minutes later saying she could take $10 off for the previous night and for that night. I said no thank you I would like something more than that. So they refunded me the money for the first night we stayed, which of course was the cheapest. We also paid for 2 hotel rooms this weekend. She explained for us to call back during the week to talk to the actual manager about the issue and so we did, and after playing phone tag for over a week now the problem still isn't resolved. The manager, Katie, was extremely rude on the phone and kept explaing that she "already refunded the money for one of the nights" and "gave you a new room isn't that what you wanted?" Um no... what we really wanted was a new hotel but it was pouring rain and we were tired and didnt want to have to deal with taking ALL of our stuff and moving to a new hotel. She finally agreed to take one more night off, which was okay I guess... but instantly, my credit card was CHARGED $60.00, not refunded. I called right back as soon as I noticed and the manager suddenly is busy and can't come to the phone and for us to call back. Absolutely RIDICULOUS...DISGUSTING....and worst customer service I have ever received before. No other words to describe it. I don't recommend this hotel to anyone, unless you are looking for insects, prostitutes, drug deals, and cigarette smoke floating throughout the hotel from the casino.
The truth is the Residence Inn was fully committed. We thought we'd stay at the Clarion until there was an opening and we would move. My friend and co-worker came to Vegas for an early "Girls Weekend" before our meetings were to begin and by the time we settled in, the thought of moving seemed to be more of a hassle than it was worth. Our experience at the Clarion was fine in every way given the rate and known market niche of the property. No, it's not the Ritz but just as nice in some important ways. I'll explain below. The staff was amazing. It seems the GM knows how to pick 'em and train them. But personality is something that can't be trained but is in abundance here. Katie the Front Desk supervisor or manager - not sure which was extremely knowledgable and attentive. We also needed extra equipment in our rooms to prepare for our upcoming meetings and between Katie and Carlos the Beverage manager/Catering manager who couldn't do enough to be helpful we were really impressed. My housekeeper don't know who cleaned my colleagues room was a woman by the name of Angelina and had such an eye for detail, I can't imagine what all the other reviewers could be complaining about. I went through the effort to mention them by name because the hospitality work seems to be a thankless job and such effort should be recognized. Lastly, we two female executives in Vegas for fun and business that are beyond the utter insanity of our younger associates felt this property was a SAFE, SECURE AND HOMEY PROPERTY. Other people have mentioned how comfortable the beds and linens are and I would have to agree. What I haven't seen mentioned are how nice the bathrooms are. The water pressure and shower head was amaaaazing!!! And it was no small detail that the rooms seem so quiet and insulated that in my weeks stay I never heard a peep from neighbors or hall traffic. And I've stayed in lots of hotels where the noise seems to drift through the walls. Not here. So thanks to everyone at Clarion. This review wouldn't be complete if I didn't mention one area where improvements could be made. As a business hotel and with so much of their business coming from executives in town and visiting the Convention Ceter, my suggestion is to find a way to improve the WiFi. It was adequate but sometimes spotty at best. I was told it may have been because of the location of my room. But given the great rate, I would have splurged for the rental of an in-room "HotSpot" from NetZero and understand that is one way they may try to improve their service to business travellers.
I reserved 2 rooms on Saturday for the following Saturday. Cancelled on Wednesday. I was charged on Thursday for the rooms and told I had to wait until Tuesday to get my money back. Not Good! I have banned this hotel from our corporate list. No one in my corporation will be using them again. You don't take money AFTER they have cancelled. You take the money when they arrive. Bad practice that questions there ethics. To top it, I couldn't reserve online because there new website kept failing on me. Then I get on the phone just to get a run around about my discount just to find 30 minutes later that I do get the discount and the newbie didn't know what he was doing. Oh by the way your discount keeps you from getting any points. Don't recall that in the sales pitch for the corporate discount card. Bad practice all the way around showing that customer service is not a priority in this company.
Rooms are nice and food is decent, but service sucks around the board. All except housekeeping, they do an awesome job.
An excellent experience when I stayed at this hotel - very cheap relative to Vegas costs and had excellent service - not in the strip which ensured it was quieter in general and had no issues!
Stayed there 2 nights had excellent service employees are extra nice and polite....
