Reviews
This place robbed me of $150 dollars on a bogus fee. I am a smoker, and i followed the rules in regard to taking that activity outside the room. But..... Because i can't smoke a full cigarette or a blunt, and i would turn off those things at mid-point, i ended up smelling of tobacco or weed, and therefore stank up the room i stayed in for days i was charged a smoking fee to the room like if i smoked in doors. The rules clearly state if i smoked in the room, i would be charged. I never smoked in the room, but i know i stank it up with my tobacco and weed butts. But i wasn't told i couldn't stink of what i smoke either. It just says don't smoke in the room. Now, the manager Daniel lied to me saying he found ashes just to get his way of charging me $150 for smoking even though i never smoked inside. Daniel couldn't even keep his story straight. First, he said ashes were found in the trash can in the bathroom, and then he said at the front door of my room. These are lies. I never smoked in the room that i was sharing with my 12 year old kid. I smoked outside. But obviously, they were set on robbing me for stinking up the room with my TURNED OFF WEED, AND CIGARETTE BUTTS. I wasn't told i could get charged for stinking up the room from my butts. I was told i would get charged only for smoking within the room, which i didn't do because i was sharing the room with my 12 year old. But the Palm Garden Hotel manager Daniel says we can get charge for smelling like tobacco or weed too in the room. Which is not stated or told to guests for their knowledge. Daniel charged/ stole $150 for smelling like my cigarettes, lied on the rules in regards to the smoking policy when i asked for specific. And even invented ashes that i know weren't there.
This was a great hotel, wish I could give it a better review. First the positives - the rooms were really nice, the housekeeper did a wonderful job cleaning everything. Nice vibe and location, and when the bar/restaurant is done it will be even nicer. However, on our last night there, the hotel hosted a function. We didn’t mind, but some of the people who attended decided to have an after party, which was inconveniently in the common area of the hotel, near our room. They kept screaming and laughing and making a lot of noise even at midnight, way past the end of the event. What was most disappointing was we called the front desk 3 times to bring it up. They said hotel staff and security were handling it. 15 minutes, it was still going on. It was past 12:30am by that time. We called again, they said they were working on it. Some of the group dispersed. But 30 minutes later, there was still a large group out there disturbing guests. When we called the front desk again, they said they would go out there. Since we couldn’t sleep, we checked and to our knowledge they never sent someone out there. We tried to sleep, but kept getting woken up by the noise through at least 2am. When we checked out that morning, we brought it up to the front desk and all they said was “sorry, they were having a reunion.” The reunion was earlier in the evening before the hotel curfew. It was frustrating having our sleep interrupted, but it was even more frustrating that the staff didn’t seem to do anything or didn’t care about the rest of the guests at the hotel. Again, wish that didn’t happen so I could give this place a good review because it was a nice hotel overall
Clean, the property is nicely updated, front desk staff were beyond friendly and helpful. For example, Jessica at the front desk was checking in an entire bus load of guest and still kindly made time to answer a few questions, she was amazingly gracious and helpful! The housekeeping staff makes beautiful towel arrangements on the chairs at the pool! Clean breakfast area, they even serve real eggs! I recommend this hotel!
Nice hotel located in Newbury Park / Thousand Oaks, which is halfway between Los Angeles and Santa Barbara. The rooms are clean and quiet, the staff is friendly, and the hotel was built in a commercial area with a few shops that can be reached on foot. Breakfast is included in the price, as well as parking large, in front of the rooms. There is also a beautiful garden and a pool accessible during the day. Great value!
The patio and pool area with jacuzzi are the highlights of this establishment. Rooms are what you'd expect. The place was recently renovated and is well kept. They provide a warm breakfast, but there's close to no variation so it gets really stale after a few days.Hotel highlightsQuiet, Kid-friendly, Great value
Room and bathroom are so modern and clean!!! It even smelled like spa when we entered the room. We like the bathroom sink counter and the shower area. Everything around looked new: wall paint, bathroom sink & tiles, carpet. The garden looked so pretty. I loved all the Jasmine flowers on the trellis. They were so fragrant. Location is so close to a lot of stores.
We recently had the pleasure of booking a hotel block for our 3-day wedding at the Palm Garden Hotel, and we couldn't be happier with our choice. From the moment we discovered this hidden gem, we knew it was the perfect fit for our special occasion. Palm Garden Hotel recently underwent extensive renovations, and the results are truly impressive. The hotel exudes a trendy and boutique atmosphere that our guests absolutely loved. What's even better is that their prices were nearly half of what other hotels in the area were charging, making it an incredible value for the quality and service provided. Daniel Yancey and the entire team at Palm Garden were an absolute delight to work with. Their level of helpfulness and communication was exceptional, ensuring that the entire process was seamless. They went above and beyond to accommodate our needs, allowing early check-ins for our family members and even distributing our gift bags to guests upon arrival. Our guests were equally impressed with their experience at Palm Garden Hotel. They couldn't stop raving about the stylish and well-appointed rooms, the inviting pool area, the impeccable cleanliness, the delicious breakfast options, and the incredibly comfortable beds. The parking was convenient, and the hotel's location struck the perfect balance between accessibility to the freeway and peacefulness. The team at Palm Garden Hotel has truly excelled in terms of aesthetics and service. They have created a hidden gem in Ventura County that is second to none. We wholeheartedly recommend Palm Garden Hotel for any special event or getaway. Trust us, you won't be disappointed. Thank you, Palm Garden Hotel, for making our wedding experience even more memorable. You exceeded our expectations, and we couldn't have asked for a better hotel block for our guests.
our Brother-in-law got us reservations. Although we used to live in the area, we never stayed here. We LOVED the garden and atmosphere. the team was super friendly and you get a complimentary drink every day which we took advantage of :
We loved our stay at this beautifully landscaped hotel. The room was clean, comfortable and had Netflix. Also appreciated the breakfast with homemade salsa for the eggs. If you are noise-sensitive since this hotel is located adjacent to the 101 freeway I recommend paying a bit more for a courtyard room--ours was very quiet. And the hotel is dog friendly!
The hotel is on one end of a shopping area. They don't have a restaurant yet that is full service but they are building one. Meanwhile they do have a breakfast area. They have a nice pool area. The rooms are pretty quiet especially the inside garden area rooms. But there is a bit of freeway noise. The lobby staff are really nice and very friendly. The rooms are clean. Nice floors of wooden type linoleum. I like it better than carpet. The bathroom only has one sink. It would be better if it had two. I do recommend this place. It is newly renovated and pretty nice.
