PANDORA Fairview Park Mall

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About

PANDORA is a beautiful and handcrafted collection of jewellery, that offers unique pieces which compliment any woman's style.

Description

This page is open to all PANDORA fans and aims to highlight the products offered by PANDORA, as well as to provide specific information on the promotions and events happening at the PANDORA location in Fairview Park Mall.

Mission

Pandora's mission is to offer women across the world a universe of high quality, hand-finished, modern, and genuine jewelry at affordable prices.

Products

Pandora offers a wide range of products and complimenting pieces to suit all women. Although most well known for their iconic charm bracelet, Pandora also offers a wide range of other pieces such as rings, earrings, necklaces and pendants, as well as swiss made watches.

"Founded in 1982 and headquartered in Copenhagen, Denmark, Pandora is world-renowned for its hand-finished and contemporary jewellery. Pandora Jewellery is made from the highest quality, ethically sourced, 14k gold, 18K gold-plated sterling silver, sterling silver and Pandora Rose metals. Every single stone is hand set by a dedicated and skilled team of craftsmen. In addition to iconic Pandora charms and bracelets, Pandora rings, earrings and necklaces are equally beautiful and versatile. Come be inspired at your local Pandora Jewellery store at 2960 Kingsway Dr in Kitchener, ON today."

Address: 2960 Kingsway Drive, Fairview Park Mall, Kitchener N2C 1X1

Phone: 519-895-8558

Website

Email: moc.liamg@llamkrapweivriafarodnap

State: ON

City: Kitchener

Street Number: 2960 Kingsway Drive, Fairview Park Mall

Zip Code: N2C 1X1

categories: retail company, shopping mall, jewelry & watches store

Reviews

On August 28, 2023, after 1 pm, I had an unfortunate experience with customer service at Pandora. I went to inquire about a return and was assisted by two young saleswomen named Ebony and Avery. They failed to listen to my feedback, got defensive, and even mocked my medical condition. Their behavior was rude, condescending, and unprofessional.  Things escalated when they brought the store manager out, and the two saleswomen continued their behavior in front of her. The manager seemed overwhelmed and did not take any action to address their unacceptable behavior. She simply handed me a brochure with a customer service number, which felt dismissive.  It is unacceptable for employees to treat customers this way. I hope that Pandora will take remedial action so that other customers will not have to endure such treatment. Based on this experience, I will not recommend Pandora to anyone.

Bought a bracelet and charm and the next day tried to return given there was high pressure sales tactics and I changed my mind.  It was never communicated to me that the charm was final sale which the manager kept yelling at me that it was stated at the bottom of my receipt from across the store as she assisted someone else.  How it being posted on my receipt is full and informed communication prior to buying the item is beyond me.  This needs to be communicated before not after the sale given if I tried to return it a minute later they would refuse.  When I said their teams incompetence shouldn’t be my problem they told me the girl was new.  Again this return should be honoured then not me being punished for a new staff members oversight.  Clearly the high sales tactic to buy a final sale item is Pandora trying to push outdated product.  Terrible customer service I won’t be shopping at Pandoras again.  Unacceptable sales tactics and behaviour by the supposed store manager. You should focus on properly training your staff instead of screwing over your customers.

Very bad service!  I bought ring before 15 days I mistakenly called Toronto Pandora she said you can return if don't like without reciept as I gave my reciept but when I visit store recently Mary named employee said we can't I told it should be same for all Pandora but she didn't want to understand. Then, Thank god one of the other employee know how to do refund by getting online receipt and she did it her name was Ebony. Thanks Ebony. but bad review for store.  Thanks

I went into Pandora today expecting to leave with a charm bracelet and 2-3 charms. I stood at the counter for over 10 minutes and no one spoke to me once or ask if I needed help when I was obviously looking at the displays.  Saw a few people come in after & right away they were supported, but not me who’s standing at the counter. I’ll be ordering online only from now on.

They have lovely jewelry but their warranty is a joke. They don't actually repair your jewellery, they just replace it and I had a two year warranty and one of the stones off my ring fell off within that time frame, so I went it expecting them to send it off to get fixed. Then they tell me they just replace the ring itself, and the ring my boyfriend gave me was no longer avaliable so all they could do is give me a completely different one. Obviously I didn't want to do that because of the sentemental value. They tell you when you buy it they will replace or repair within the warranty time and that's false. It even says on their website that they will send it off for repair.

I've been a dedicated customer at the Pandora store located in Fairview Park Mall for many years. It's a beautiful store with helpful staff. I bought gifts for my daughter's birthday, and this store had a wonderful selection of jewellery. Melanie was very nice, helpful and professional. She went above and beyond with excellent customer service! I will be definitely seeking her help in the near future! Thank you Melanie!!

WHAT A HORRIBLE EXPERIENCE !! Very disorganized & dysfunctional group of sales associates, including the manager. Unless you are buying, they do not care. Staff unwilling to help. Awful customer service. Rushing. No sense of decency or manners. VERY unprofessional. I have been to many Pandora stores and this one by far is the worst. Management needs to change. Needless to say, I won't ever be coming back to this location.  I went into Pandora at Fairview Park Mall a few days before my birthday.  I asked to see the Harry Potter collection and the sales lady told me she gave me book and showed me a picture. She refused to show me the actual collection.  I left empty handed because of how rude she was.  We will never return to this store.  My suggestion is to buy the items online and put the store out of business!!

If your item is bought at another location they won’t talk to you about it. Tried exchanging for a different size and they wouldn’t help me. The employee was short with responses and seemed disinterested in helping me the moment I said the product was bought at the Cambridge location. If you didn’t buy your item from this specific location, don’t bother coming for exchanges or returns. This is the second negative experience going into this location.

I LOVE all my Pandora jewelry!! The staff is always friendly and helpful

I drove 1 hour to this store for this buy more save more events today. The staff was friendly, but the manager was really rude. I was a little upside because they wouldn't offer the same promote like other store did, the staff showed her understand, but all of sudden, the manage came to me and said, if you are not happy shopping here, you can go somewhere else. The staff stopped her since I had already showed my credit card and ready to pay. I told them that I wanted the gift receipts before cashing out,  but the manager messed up. So she voided my transaction and scanned everything again totally wasted of time. After printing out the gift receipt, she forgot to give my the valid  newreceipt, when I asked for it, she was really impatient and it was her fault after all. During the entire time I was there, she kept mentioning about pandora is franchise so every store run differently.  I hope the owner of this store is very very rich, since having a manager like her, having this store is just for fun.

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Reviews, get directions and information PANDORA Fairview Park Mall.

Fairview park shopping mall

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