Paradise - A Lilly Pulitzer Signature Store

I’ve never had any issues here prior to today, which is why I’m giving two stars rather than one, however I will not be shopping here anymore. I was trying to make an exchange because the dress that I bought as a gift didn’t fit. The return policy is 2 weeks, which I was never told. The saleswoman insisted that I was, although she wasn’t there when I made the purchase. She told me that I could have store credit which was 100% fine with me. I didn’t see anything I was crazy about so I said that I’d come back and use the credit once a new shipment came in, and she informed me that the store credit also has a 2 week expiration. I explained to the saleswoman that I recently had a major health event causing me to be unable to drive my mother had to drive me today. This caused me to miss the party and I was unable to give the recipient the gift until 3 weeks after making the purchase. Had I been able to give the gift the weekend I originally planned and able to drive I would have brought it back within the window anyway. She was unwilling to make an exception and was quite snobby about it. I never tell people of my condition, and it was a real slap in the face that she wouldn’t even consider helping me out due to my circumstances. Moving forward I will be shopping at the real Lilly Pulitzer store where they don’t have insane return/exchange policies, and are willing to work with the customer in special circumstances. To be clear, it was one of the salespeople, the other one was trying to be as accommodating as possible.

Always have the absolute best experience at this store. The girls are super nice and welcoming. Anything they don’t have they order for me right away. The dressing rooms are adorable and they are always there to give feedback and help with outfit ideas. We are so lucky to have this gem in our neighborhood!

My friend lives near this store and finds beautiful things for me and a few others, so my experience with the team here has been by phone. They’re always so nice and so happy to help! Great store!

Ordered a dress that was on sale. The next day I saw other stores selling same dress for $64 less and offered free shipping, so I essentially over paid $75. I emailed the store and asked if I could at least have the item price matched and adjusted and was simply told no.

I’ve been shopping at Paradise for years! The service is always top notch and I never leave empty handed. From my years shopping for myself to now including my daughters in my shopping experience, Paradise is where I head for all my Lilly needs. An additional plus is that even when I couldn’t make it into the store, I was given great service over the phone. Love, love, love!!!

My go to Lilly Store!! The ladies here are always very friendly and welcoming. They ship quickly and offer gift wrapping for your purchases. So happy to support this small business

Great service, inventory has excellent range of sizes! Love shopping at this store. Excellent customer service. Lilly Pulitzer name brand is known for vibrant colors and I love how all items coordinate.

Love this store! Has been my local Lilly store for over fifteen years, and they have never disappointed. Best customer service, knowledgable and friendly staff, and great selection. So nice that they are local and always so accommodating.

We had such a wonderful experience shopping here. From the moment we walked in we were warmly welcomed . The ladies were very knowledgeable, sweet and so helpful. The Store had such a beautiful selection of Lilly clothes. I would give 10 stars if I could!

This is absolutely the best Lilly store I have even shopped in. The staff is incredibly helpful and knowledgeable. The store always looks perfect, has everything I’m looking for including stuff for the kids, and send out just the right amount of e mails to keep you informed but not annoyed. I am so glad I found this little gem and look forward to going back soon.