Parkwest Casino 580

CUSTOMER SERVICE IS EGREGIOUS more specifically the floor manager - JAMES CASTALANO. I asked if I could talk to him on the side, and when he came over to me, I felt threatened as he abruptly brushed his body against mine. I asked for some more personal space, and he made a childish comment about COVID-. James I have lost family and friends from COVID. SHAME ON YOU FOR SAYING WHAT YOU SAID. It hurt me to hear jokes about COVID from a quote unquote manager of a casino. This "manager" will not hold accountability for his dealer's mistakes and treated me like a second-class citizen. I have gone to this casino everyday since I moved out here from IL. If I had to estimate my total losses since I moved here 5 weeks ago - it would be around $27K - James in my opinion you're not intelligent when it comes to customer service. WAY TO LOSE A WHALE On top of that I come back inside to give him my business card and contact info - and there he was talking all animated. I asked him "are you talking shi* about me?" His reply was "YES." GO TO LIVERMORE CASINO to play blackjack - everyonre is friendly there. They know me by my first name and the managers buy me lunch or dinner every time I come to play. Its because i bet large and win or lose I ALWAYS TIP THE DEALERS graciously. Also at Livermore Casino they use 6 decks and not 8 - there is an advantage to the 6 decks for us players and here it is - Of course, combinations aren't uniformly apt to be dealt or yield wins. Six decks are better in 58.1 percent of all hands, eight in 36.5 percent, and the shoes are equal in 5.4 percent.

People loose money left and right on baccarat here and it is setup such that all dealers care about is bonus bets, tips and not having to deal. Specially there is a lady dealer her name starting with Th, has a shrill voice, who keeps pushing you to put bonus bets and expecting the tip as her right. I went with 5-8k everyday with not a single day of winning. This feels like a engineered trap. At resort casinos they at least give you good cash back as playable chips or other purchases and food and even hotel rooms. These guys gave me 80$ for 24 hr of playing with 500-3k a hand. Definitely not worth it in any way. Please avoid.

Most rude employees here. Dumb people. Please teach some of them how to behave in a service industry

This casino is small and the minimum bet starts at $25

Plenty of parking. Great food and challenging table games. You should know how to play before you sitt at a table. The flow of the games are quick fun and informative. It better to bring a date or friend to share in the high five exciting plays.

Good food and Happy hour specials

Great place for food service and drinks

I enjoyed this place but it needs more tables

Great place to kill time

I love the game of baccarat but lose a lot of money