Pen Center Mall

In door shopping center. Clean, but not quite easy to navigate for 1st time visitor. Quite big as well, and we got lost during first visit. It is a little outdated, but you can find everything you need, to shop or to eat. Plenty of parking and all kinds of stores.

Small but mighty. I worked here for seven years, and when I come back to this mall when we visit St. Catharines I can still feel the warmth. It’s got a Cheers-ish welcoming vibe for those old enough to know what I mean. : I also love that the renovation they did when I was working there brought in lots of natural light, made it 100% accessible a much needed upgrade considering this mall was built in 1958 I believe, and made the food court much more appealing. The mall is kept very clean, there’s of course lots of parking, and there’s a great variety of stores considering its size. Still feels like home even after all these years :

It’s about spirit Halloween in the pen centre and this employee wearing the plaid jacket. Extremely rude, impolite, ignorant. She should be fired!!!!!

Really nice, thriving mall with many stores and a small food court with nice food options. Mall was really clean and the parking area wasnt too rough. Walmart is an anchor tenant at the mall

You get used to the amount of people. Not as much as the bigger cities, but it's a popular place due to the stores inside the mall, the cafeteria, and the theatre. I tend to go from the mall to the plaza across the street and vice versa. The food court will always be the busiest. Come here if you have money though. 20 bucks will only get you so far if you need something specific, so sales or rewards cards are definitely a must here.

Pretty good shopping mall lots of stores and food vendors. Really recommend that place for walk out with friends or family.

It's a good sized mall with a variety of stores - almost everything is open vs some malls which are ghost towns.

Went to the mall on 06/24/23 with my wife and two young children. We have a puppy and called courtesy desk before going and asked if dogs were allowed. They said yes! We have a toy poodle that weights maybe 8 lbs. we entered by Winners and an aggressive security guard approached my wife and daughter and said no dogs allowed. When I saw the situation I approached security guard and told him we called and he said no they are not allowed. I told him about courtesy desk and he said they were wrong. I asked him if they represent the mall And he said YES! I asked him to show me where it says no dogs. He said on each entrance on doors. I said let’s go check because I said it doesn’t. He thought I became confrontational and radioed for back up. I laughed at him and said because I’m questioning you, you need back up? He wouldn’t go to the door to provide it. Then when I continued questioning him he threatened to have me trespassed. I said for what? Asking to prove your policy he said it’s mall policy and we could go back to security office and he’d show me. I called him out on this and said let’s go. He said well that’s a waste of time. I said that’s for me to decide. His supervisor showed up and was very professional and de-escalated the situation by taking the time to share with me that dogs were not allowed in the mall unless service dogs. She agreed that courtesy desk was misinformed that represents the mall. Winners also allows dogs and the manger was all over our dog petting her and kissing her. She said that she would have to speak to her. Then my wife went to Home Sense that allows dogs. This is outside the mall and this was ok but still part of the Pen Centre. Then I returned to the mall to take care of what I intended to originally before this overzealous security guard confronted me and witnessed another dog in the mall in a a roller. That was ok? Same security guard walked by and didn’t say a word. Just a joke. I even talked to a few of the store managers in my shopping experience and was told that these security guards are hurting business with their commando attitude. Do yourself a favour and go to the outlets. Pen Centre has turned into a sub par mall and hiring sub par security is further hurting their already suspect business. The mall has many empty stores and sub par stores. Courtesy desk represents the mall, not security that is contract hired. I used to frequent the Pen all the time. Not anymore do yourselves a favour and go to the Outlet Collection of Niagara. Oh and I forgot to add, when I said we called and said we had a toy poodle the security guard said oh that may be the problem you said “toy” poodle. Maybe they thought you called about a toy. Ya! Ok! I called to see if I could bring a toy to the mall. Such stupidity. Pen Centre your Best days are behind you And asking people to watch your mall Like the idiots you have are representative of what this mall has become. The Security guard supervision who did show up to deescalate the situation was professional and said all then right things.

Been going to this mall since I was a little boy. Not so much now that I live out of the city. I have seen all the changes and developments. I would say its at its best. Its crazy to see some stores are still there 20 years later. Memories

They allow bad food court licencees. Read reviews for Thai Express, 221 Glendale Ave St Catharines. Food reviews are awfull.