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Reviews, get directions and information for Penn State University Physician Group

Penn State University Physician Group
"Penn State Health medical clinic offering pediatric and congenital heart surgery, family practice, general pediatrics, pediatric cardiology, colon and rectal surgery, primary care sports medicine, pediatric neurology, obstetrics and gastroenterology services."
Address: 1 Continental Dr, Elizabethtown, Pennsylvania 17022
Phone: (718) 979-9333
State: PA
City: Elizabethtown
Street Number: 1 Continental Dr
Zip Code: 17022-2231
categories: family doctor


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Reviews
What good is having a doctor if every time you try to make a same day appointment when you are sick they have nothing and tell you to go to er or urgent care if you can't wait for an appointment in 3 days. Love my Dr but it is ridiculous that a sick person cannot be seen in a timely manner
Had a terrible experience with Dr. Meredith there. She was utterly incompetent. There are some amazing doctors there, but unfortunately Meredith is NOT one of them.
Pediatricians are greatErdman specifically. Very helpful, informative and compassionate. However when trying to contact the office it is HORRIBLE. We've waited 40 minutes on hold SO FAR just to schedule an appointment. My wife waited 50 minutes the other day on hold to talk to someone. I called in and went through the correct prompts only to get to talk to someone who told me they couldn't help me and had to transfer me. How can a place as big as Penn state health have such terrible customer service for something so simple? We will be considering finding another provider.
Just got off the phone with them. Said I'm a new patient even though I'm a patient of hershey, and the lady hung up on me.
I am a fairly new patient who was pleased with my first intake visit. Unfortunately, I went today for a sick visit and was extremely disappointed. Imagine, feeling sick waiting over 10 minutes on a phone hold with the office , outside the building, for someone to let me in for my appointment. Finally , I was let in and put in a room. The doctor came in shortly. She asked me my symptoms - temperature, sore throat, body aches, cough, ear soreness, and sinus. She looked at my throat and listened to me breathe. She gave me a covid test and strep test and told me it could be a variety of illnesses. After a few minutes, the nurse came in and said you are negative and all good to go. The doctor never came in my room again to check my temperature or my ears which were causing me pain and no follow up with my plan of treatment was given. I was just pointed to the exit sign by the nurse. Felt like they just took my money and I received no assistance to my illness.
Took my young daughter yesterday. She hasn't gained weight, not so much as an ounce, in 6 months, has had dark circles under her eyes for several months, low energy for several months and has had fever on and off for 2 weeks. The nurse told me that her temperature was normal and the young lady that saw her wasn't even given papers at the end of the appointment looked her over and said she's fine...just has a virus. I came home and took her temperature myself and it was 101.3. She screamed and cried all evening. By midnight her fever was back up to 102.3 just like it has been for several nights.I am furious. They didn't do ANYTHING to help my poor little girl.
My experience with this office has been awful. You will never actually call the Dr office directly. You call into a call center. It can take days and multiple calls to get an answer. I had an issue with my child's vaccination record. It took three days for a response, and the response did not address the issue. The call center did not correctly relay my problem. This is so frustrating. I have brought up the concerns with the office and they acknowledge that communication is difficult. But they have not provided any solutions. There are administrative issues in this office as well. I am changing providers and I would not recommend this practice at.
Pediatricians are fine, but trying to get an initial appointment as an adult with family medicine is a joke. They are able to quickly accommodate the addition of a newborn and establish care, but when I attempt to schedule a sick appointment for myself as an adult, they say it'll be a month out. The only way to cure this is to schedule an appointment with them when I am not sick to get into their system and then when I am sick, they can get me in urgently. The schedulers simply cannot fathom why a FT working mother doesn't have the time to schedule needless appointments, and I end up just going to urgent care in Lancaster after work. So dumb.
I have never in my life been to a doctors office where they make you wait on hold for 20+ minutes ust to schedule a freaking appointment!! Then when you get there the receptionists usually are not very friendly and nice besides a select one or two that usually are only checking people out and not in. They make you put a mask on a child who is only 1 or 2 years old and if you tell them "no im sorry they're to young for a mask" they then give you a bunch of attitude and act like your not worth their time even more than the usual.... but the main thing like everyone else has been saying, is the crazy insane amount of time that you have to wait around just to schedule a dang appointment!!!!!!!! Never seen anything like it anywhere else!!!!
We moved from a few states away and my son ran put of his medicine. I made an appt to get it filled. With just moving and such we were a few minutes late and resident Baker left. Just left. My son is now another day without his medication bc they refused to fill it with seeing him even though it is in his previous records and I have the empty bottle.
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