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Reviews, get directions and information for Personal Family Counseling Services

Personal Family Counseling Services

About

Personal & Family Counseling Services, an OhioGuidestone Organization, is a non-profit family service agency serving Tuscarawas and Carroll counties.

Description

For over 40 years, PFCS has helped thousands of children, adults and their families overcome or prevent serious social and emotional problems and forge stronger, more positive human relationships. We've expanded to a staff of nearly 62 full- and part-time employees in a newly expanded facility in New Philadelphia, Ohio. In 2006, Harbor House, Inc, a domestic violence shelter and substance abuse halfway house merged with PFCS to enhance the quality of services provided to the community by both organizations.

We are the community leader for advocacy, service and collaboration resulting in the empowerment, self-sufficiency and resourcefulness of families. We are committed to providing comprehensive strength-based, individualized services to enhance the lives of residents in the community.

In January 2013, PFCS became an affiliate organization of OhioGuidestone. OhioGuidestone has been inspiring families for almost 150 years through programs like counseling, literacy, workforce development, education, foster care, and our residential treatment and group homes. Through their services, which build upon one another so they address every aspect of a person's needs, they help children, families and communities become stronger.

OhioGuidestone Posting Policy:
We are committed to creating an online community that reflects the values of OhioGuidestone and holds to the standards of the OhioGuidestone brand. In doing so, we ask you not to post content that:
-is threatening, abusive, obscene, indecent, or objectionable.
-is deceptive, false, or misleading
-violates the intellectual property rights of other people
-is illegal
-references a third party website or is self-promoting spam
-is inappropriate, offensive, or hateful

We reserve the right to remove any content or block users that violate our guidelines, or that we determine as otherwise offensive or inappropriate.

Mission

PFCS is committed to developing and providing a continuum of quality services to strengthen adults, children, families and communities.

Products

Early Childhood Mental Health Consultation
Help Me Grow
Mental Health Counseling Services
Takin' it to the Schools
Consumer Credit Counseling
Harbor House Domestic Violence Shelter
Harbor House Halfway House
Older Adult Outreach Program
Substance Abuse Counseling Services
Kinship Care Program
Positive Parenting Program
Supervised Visitation Program
Pathways to Work: Family Loan Program

Address: 1433 5th St NW, New Philadelphia 44663
Phone: (330) 343-8171
Email: moc.gnilesnuoc-ylimaf-lanosrep@scfp
State: OH
City: New Philadelphia
Street Number: 1433 5th St NW
Zip Code: 44663
categories: social service, nonprofit organization, mental health service


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Reviews
this place is a joke. i would give zero stars if i could. refused to transfer my medical records on time when they were needed for medication. requested them at least five times and never received them. this was in JULY. was told to keep a log of my calories to help with a potential eating disorder. counselor constantly talked about herself. could tell you basically any personal info about her. cannot say she could do the same for me. all of my problems were pushed off. counselor refused to ask probing questions and instead asked “how is school going” when i was clearly having an extreme depressive episode and expressed concerning feelings. made out to seem crazy at every appointment. finally decided to see a new counselor only to find out i needed a referral from her supervisor. never received a call from said supervisor. have gone about three months without any counseling services now. also might i just say this is my SECOND experience with this office. my first visit when i was around 17-18 was just as horrible. finally recovered from how awful that was and decided to seek out help again. was more than disappointed this time. can truly say i am worse off now than when i started. Do not come here.
Both of my children receive counseling services here. On August 3rd 2021 I stopped at the office and requested copies of both of my childrens records. Two weeks later my son's counselor asked me why I wanted them. When the records came to my house they had the letter there with my reasoning written at the top, this was in the counselor's handwriting not mine. I was told it would take 30 days to get the records. My son's counselor slowed those 30 days down by 2 weeks. My daughter's counselor never turned it in or the receptionist never turned it in. I called the Cleveland office they have no record of me requesting my daughter's records. My son's counselor is Christina. He has been seeing her for almost a year. I went through the records and read where progress was made regression or not made. There were 13 records of no progress made, one record of regression and two of making progress. Sometimes my son sees his counselor twice a month or once a month. So with the amount of time that my son sees his counselor there are far too many no progress made. I've known this for a while, yet my children's mother still keeps them going there the counseling is not effective. Plus not to mention the counselors used to use the text message system, group chat or not to notify me and my children's mother as to when the appointments are. On September 3rd I messaged both Christina and my daughter's counselor Camille. I was asking when their next appointments were. I have not gotten a response and today is September 11th 2021. Shortly after my children started receiving services here the counselors became very chatty with Mom and would not notify me of anything. I know my children's mom used the counseling services just for a paper trail and legal for court. I do not think the services offered by this place are effective. Could just be me but maybe I'm too as the counselors put it "rough around the edges".
I love my therapist and I love the nurse practitioner. Leah and Ali are amazing. I've been with them over a year now. The only counselor my partner ever actually liked used to work here before he was taken from us by Covid. The reason I didn't give five stars, though. My son was with Mr. White, who didn't connect with my kid for anything. We asked to be switched and got Tiffanie. She seemed ok at first but became too overwhelmed or something because we couldn't get in to see her, she never scheduled more than a week out even if we could. I wound up getting my child into CMH through the school, though I hate going through multiple services.
This place is the worst place to take your kids to! They do not help in anyway they discriminate against dads. My kids mom got calls and text about kids and upcoming appointments but as the dad I didn't i would message and ask questions or ask for appointments they ignored me. They would not answer my calls or call me back. I asked for transcripts of my kids and they said they would send it out. My one child's records were held for 3 weeks befour getting sent out and my other child's records were never sent out.
We love our counselors!!! She is and always been there for my boy, and the staff is great too, I’ve never had a hard time getting a appointment, always friendly to us thank you for always caring for our family, we always look forward to seeing Shawna or Lea you have helped him and us greatly.
Never confirm visits. They just assume you know when and where. We were told only 2 visits at the center since we were housing the kids and have to take 2 cars everywhere and drove 45 mins each way. They did not send in reports regularly and the judge had no idea that we were even having visits with the center since they reported none of it. Poor management and staff very disrespectful when speaking with anyone
Not very dependable , with poor scheduling . Have shown up to several appointments made where they were unable to find on schedule so they therefore lack organization as well. Had problems getting documentation from them on a timely manner for court.
I called this place twice trying to schedule appointments waiting over a week still haven't received a phone call back. appears to be a serious lack and professionalism.
Very friendly
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