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Reviews, get directions and information for Pet Spa, Inc

Pet Spa, Inc

About

Hours:
Monday 8 am - 6 pm
Tuesday 8 am - 6 pm
Wednesday 8 am - 6 pm
Thursday 8 am - 6 pm
Friday 8 am - 6 pm

Final pick up is 5:45 pm

Description

Pet Spa has been catering to their clients pets’ needs in Somerville and surrounding areas since opening their first spa in 2003. The first of its kind in the area, Pet Spa has won awards for its excellence and was recently voted “Regional Best” and featured in the Somerville Journal.


We provide only the best in professional pet-styling, treatments and products, all of which are individually prescribed to suit your pets’ specific breed and needs. All services are provided in elegant surroundings by our highly qualified professional staff. Our goal is to deliver immediate and visible results that will make a real difference in your pets life.


Pet Spa is conveniently located at 669 Somerville Avenue in Somerville, Mass and is open Monday and Friday from 8 a.m. to 6 p.m. and Tuesday through Thursday from 7 a.m. to 7 p.m. To schedule an appointment, please call us at 617-666-PETS (7387).

Address: 669 Somerville Ave, Somerville (Massachusetts) 02143
Phone: (617) 666-7387
Parking: Street
State: MA
City: Somerville
Street Number: 669 Somerville Ave
Zip Code: 02143
categories: pet supplies, pet store, pet groomer


Opening Hours

Monday: 08:00 - 18:00
Tuesday: 07:00 - 18:00
Wednesday: 07:00 - 18:00
Thursday: 07:00 - 18:00
Friday: 08:00 - 18:00

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Reviews
Wonderful service, convenient location for Cambridge/Somerville. I was worried about getting my elderly pup groomed, but everything went fine even though my dog piddled while they were asking me what sort of cut to give her—they were totally unfazed. Would definitely recommend for anyone who needs a dog groomer in this area.
My dog win loves coming to get spa. She enters into the spa happily and she’s warmly greeted by everyone. I can tell that they treat her well because she is happy to go inside each and every time we visit. Tahnia and the whole entire crew does such an amazing job. They also make sure what type of cut I would like and the length. They clearly love animals and their work.
Buyer Beware If you take a look at other reviews for hypoallergenic dogs doodles/poos etc. you'll see a consistent trend. After you drop your pup off, they will call you about an hour later telling you that the matting in your dogs hair is too severe and everything needs to come off. What makes this even more frustrating is that you'll notice the same trend occurs when it relates to "behavior" during the bathing process. This of course comes with an additional $15 dollar fee that cannot be disputed because they're the only people who are in the room. To be clear I have an 11lb cavapoo, she has had 4 major surgeries and every vet I've ever been to says she's a great patient so it can be hard to believe that the discomfort of a bath can cause turmoil for a professional. So, just be aware that while I have always respected and appreciated the staff on human level nice people I cannot recommend using this groomer. There's a reason why the the 5 star reviews seem so generic and the negative reviews are incredibly specific. I never want to intentionally hurt a small locally owned business as here in Somerville we champion and support them as much as we can. However, having the exact same negative experience 3 times is very disappointing. They will likely try and push this review back on me and say that the customer is at fault. However....If I had a client who specifically cited this experience happening when walking in and said "If you have to shave her all the way down, please let me know because I would prefer not to get any services done" only to call them back in an hour, telling them that you owe $65 out of a $90 total charge for a bath...well thats ludicrous. When I asked them if I could be met halfway they said no, all i could do was pick her up and do the cut myself or bring her elsewhere. To their point, next time I will be bringing her elsewhere.
I was very disappointed with the service at Pet Spa. I would not recommend this facility to anyone with a young or anxious dog. I contacted them in advance to ask about their services and they quoted me $80-$100 for a full groom including a haircut. They took some information, but did not ask if it was her first time. As soon as we walked in, they asked if she had been groomed before and only then told us they likely wouldn’t be able to do a full cut on her and it is best for puppies to have a intro groom perhaps up to 4 intro grooms!. Why was this not said in advance!? For the “puppy spa day” they ended up doing, they charged $85 and she still came out with her full coat of hair. When I expressed my disappointment, the receptionist was condescending in the way she lectured me on how they didn’t cut her coat out of her best interest and that she was anxious. If this is their practice, I don’t understand why this couldn’t have been said at the time of booking. We were desperate to get her a summer cut as she is a doodle and it was 80 degrees outside – glad we went elsewhere!
Been bringing my long-haired Tibetan Terrier regularly for several months and have been happy! Tiffanie is great!
We LOVED our golden retriever's haircut and amazing smell. It took us a while to find a good groomer for our furbaby. Tahnia Cruz exceeded our expectations!! We have always had a positive experience, except one time with a groomer that couldn't groom our golden and left him somewhat wet. However, the owner, Theresa, called us immediately to apologize and did not hesitant to offer a free service done by her specifically to fix the issue. Theresa is always available for customers and calls back quickly. The staff is all friendly and my Golden is always looking and smelling wonderful! Hard to find an affordable groomer you can trust.
I have a small puppy <8 lbs and the groomers were unable to cut her hair because she was uncooperative. This should be expected given that she’s a puppy but the groomers were unable to do anything other than trim her nails and give her a shower - 60$. Looking past the fact that they didn’t give my puppy any treats to calm down, they do not seem to have done much else to help her grooming anxiety. This wouldn’t bother me if it wasn’t for various other reviews about this groomer which indicate that they often avoid catering to dogs personalities in favor of charging 60$ for a bath and reschedule. Edit: I recommend anyone a modicum of compassion for their furry friend to book a grooming at more established and skilled groomers such as Elliot’s house or laundromutt. Edit2: I was able to get my puppy groomed at Laundromutt the VERY NEXT DAY without a single problem/incident so it seems that pet spa truly is inept at dealing with puppies/anxious dogs
This place is pretty good with my rescue labrasomethingoranother mutt, they can get busy so make sure to schedule in advanced, but otherwise very professional, friendly, and my Luna is always happy to see me when I pick them up.
Got a lion’s cut for my DLH…the groomer was communicative, friendly, and did an amazing job! My cat looks so darn cute now and boy does she know it. Getting away with all kinds of kitty mischief
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