Petco - Deerbrook

Nice and big store, staff busy with a lot of customers, good variety of products for cats and fishes.

The store was good but when you go to the fish section is hard to find someone to help you. And them when you finally find the help they do it in a rush and you just don't want to buy more fish because you feel the clerk hate you to make him/her to do that.

my dog is a mini schnauzer, needing a schnauzer cut...Michelle was the groomer that claimed to know how to cut schnauzers....but she apparently lied....i received my dog with poorly styled haicut...legs were cut too short....her nails were not cut or buffed...skirt was uneven and too long...she ignored my request for the lengths and shape of face....but, worst of all....SHE CUT HER EAR!!!...when i arrived...Michelle was not at the store, but arrived as i was waiting for my dog to be brought out...she began talking nonstop, while ringing up my transaction...she was just rambling...it was very overwhelming to be in her presence, she was figity and messy and unprofessional...my dog came out and nearly ran through my body...my dog was scared and practically climbing over me to run out the store...i have never seen her so scared before...Michelle continued to talk while my dog was freakimg out....and then she took my dog from me and with a towel was trying to stop the bleeding, then grabbed my dog and took my dog to the back...i was so confused...everything happened so fast...i didn't realize my dog was bleeding...in the meantime....Elizabeth, another employee refunded my money, Michelle brought the dog out and proceeded to spray liquid bandaid on my dogs ear...i never got a chance to really see my dogs ear....Michelle was almost purposely trying to distract me with all that talking so that i wouldn't notice the bleeding...also...while my dog was in her care, she never called me during the grooming session to let me know she cut my dog's ear....i left the store with my refunded money and a very scared and stressed , poorly groomed dog....i regret my decision to book an appointment with Michelle without research....i will never book with her again

A lot of their prices are just out of control. Here's a few photos of Clorox Brae bleach which you can buy at Walmart for three or four dollars. They want way over 10 bucks. I bought some waterless cat wash. It cost $12. Walmart and Amazon has it for 9.99

No one offered assistant while I was shopping. I was able to find what I was looking for at half the price at Walmart. Plus, what I did buy at Petco wasn't even priced correctly at checkout. I got waterless shampoo that was priced at 8.99 on the shelf. But rang up at 11.99 at checkout. Who knows how much other stuff is not correctly priced at checkout and customers don't even notice.

Edit: The groomer has been since fired. I came back here, had a pleasant experience, and will be coming back in the future. It's getting 2 stars because I took my dog to the groomer here to get her teeth brushed and nails trimmed. I got her back and Elizabeth, the "groomer", made some quiet comment about me needing to be careful of her nails. I didn't think much of it until I got home and saw my dog's cracked nails. They must've rushed, attempted to cut off too much, and then tried to get me out of the store as quickly as possible so I wouldn't notice their mistake. The store staff, not the groomers, are great help. The first time I went here I had a lovely conversation with an employee about the different toys and selected some decent ones for a puppy with their help.

This is the best chain pet store location I've ever been to. The salesperson is always friendly and helpful. The reptile husbandry is on point - fresh food, correct temps and humidity, and they look happy. Very impressive.

The facility in Humblewood treated me 1000 times better than the store in Atascocita!!! If you live in Atascocita and are getting your dogs groomed there, you'll like the service and people much better at the Humblewood facility! Michelle did a great job with my fur babies!!!! It's worth the drive!

This Petco location is truly the best, Lauren is the real dog whisperer she is such a patient and great dog trainer. We truly recommend you sign you dog up for some training classes with her. She is very knowledgeable when it comes to dogs and there training. She is awesome. Thank you Lauren.

Very helpful, I forgot the young man's name but he was very friendly and help me change my phone number on my account.