Petco

My two stars is not a reflection of the previous grooming my dog sprinkles has gotten, they have always been lovely. My 2 stars is for how the manager Josh lied to us on the phone after I just had complained about my dog’s harness being broken and was unable to latch it. He first said there was no place for leashes and colors. Then retracted his statement and said there was a specific place. Then he retracted that secondary statement duplicitously and said, “they would have taken the harness off of her in front of you and you walked out of the store without incident”. first off, that is a lie because your employee took sprinkles back with the perfectly intact harness this morning, and when I picked her up I Had to ask for it back, I tried to clip it and noticed the prongs were broken and not functional any more and I turned and showed the groomer and she walked away. I then went to the check out desk and asked for a discount or what they could do for our broken property. The front desk worker was lovely. However the manager Josh, lied two times or changed his store policy twice during conversation and said that I did not do something that was quite literally in front of other customers and on CCTV. Im not mad about the broken harness, I am annoyed that a manager told me i lied about something that is on CCTV camera in his store and was unprofessional on the phone.

UNETHICAL! We had a horrible experience here for our pet. We booked a haircut and flea bath because his long hair was attracting fleas despite having a flea collar. We waited two and a half weeks for the appointment. We dropped him today and the first thing they say is "We're not sure about the haircut but we'll do the flea bath." Okay, a little odd to disclaim that at our appointment arrival. We get a text an hour later that he had a bath but the haircut didn't happen. I call to find out why, and they said he wasn't comfortable sitting for the grooming. I couldn't get an answer as to why. The groomer told me it wasn't her problem that "the man who dropped him off didn't tell me he might not get the grooming." I was rudely hung up on when I asked for alternatives for him, so I called back and spoke to the manager, who informed me he didn't like the attempt at grooming around the dogs. Oh! No one bothered to tell us he wouldn't be groomed separate from dogs. Of course he was not comfortable, he's a cat, and also not safe! We weren't informed that this was their practice at the time of drop off, or at the time of making the appointment. The general manager didn't offer an apology, and continued to cut me off talking about policy. This Petco is extremely unethical and deceitful. We would not recommend them for cat or dog grooming since they are not transparent about their practices.

Ask for "Josie" Josephine when scheduling your grooming appointment. You won't be disappointed. Her grooming is top notch and she is absolutely loving and gentle with your fur-baby. My entire grooming experience was great!!!

This Petco is not super big but they have an ok amount of stuff. It feels kinda cramped in there so I don't actually like taking my dogs to this one. Even though they have an ok amount of things they never seem to have what I'm looking for. I personally think the layout in the colonial heights PetSmart is better.

I only bought my dog, Beauregard, to be groomed because I didn’t want to wait to get an appointment with his regular groomer. Joy, the groomer, has a wonderful personality. She apparently loves her job and dogs. She was so incredibly welcoming and loving to my dog and I. I’m always nervous leaving my dog somewhere new, but she made me feel very comfortable. His haircut looked great! Best haircut he’s ever had, he looks adorable. His face always looks weird, Joy did something magical. I didn’t plan to make a future appointment, but I did. Joy will be Beau’s new groomer and friend. Thank you!

Staff was very helpful with explaining and suggesting dog chews for our new senior rescue. Also helped with selecting a calming chew and a few other items that might help ease her into her new environment. Also gave me a 5% discount for having a new rescue.

Josie is the best! She's awesome! Positive attitude and just a wonderful groomer hands down!

Nice Store with very friendly employees. The bathroom could have used some work today which is unusual for this store. The bathroom faucet was broken.

Josie is absolutely AMAZING. From her pure energy and great personality to her beautiful work with grooming my Yorkie! We both love her! Go see Josie for all your grooming needs!

Best Petco every in Cary Town Richmond, VA‼ Elisha and the grooming staff took care of my baby MJ Even gave updates‼ Will be seeing them again soon‼ Highly recommended