Reviews
I was having a wonderful day , up until I walked into this store ! I walked in there to buy a pet for my kids as a surprise and I thought why not go to petco! I promised them pet ! Now I’m empty handed after they been gone for 2 weeks all thanks to Mike the manager ! I called him for assistance over to the reptiles section and told him I’d like to buy a bearded dragon. The price tag said 39.99 , quickly ripped the tag off and started asking me question that were irrelevant to him , then starts ripping off the tags . The worse part about it was he didn’t want to sell me the bearded dragon due to the price but I’m sure if I were to buy it for the regular price he would sold it to me . He was also being sarcastic spelling out his name walking away .
Been here twice. Jose the older man at the cash register has always been nice and helpful. He has the best customer service.
Please.. for the love of man kind.. GET SOME MORE CARTS!!!! It's ridiculous that y'all only have ONE in the entire store. It's been an issue for months now. Every time I go to refill my three 15lb litter bins, I have to hunt for a dang cart. What about the elderly or people with disabilities?? Do better!! Billion dollar company can't buy more carts? Shaking my head. Rolled my eyes so back I saw my brain..
I have become a recent fan of this store. Their associates are friendly and quick to respond to concerns or questions about products. The associate, at check out, Mary Ann was particularly helpful in getting me a sweet discount on some kitten formula I was purchasing by informing me about the Petco App. I installed the app while in the store, got my discount and used the app later that week when purchasing more formula. This time I also took advantage of the curbside pickup that is offered at this location. The combination of the ease of use with the app being able to scan barcodes and find the item instantly? BRILLIANT!, the speed with which my order was filled maybe 30mins, max, it was ready, and the convenience of curbside pickup...oh yeah this is my new favorite store. Sure, at a store like Petco it's always nice to walk through and see any new products or services my pets may need. But if you already know what you need and might be pressed for time, the app is a wonderful tool. I know so much of the associates actual work goes unspoken or unappreciated but these folks know what they are doing and have a sorely missed positive attitude in carry out their duties. Lastly, I wish to say a thank you to a male associate who helped my mother when she went in to the store recently. She can't remember his name, unfortunately, so I can't provide that but the associates at this store are willing to help senior customers and provide them the best price. I feel that deserves some recognition too. Keep up the great work y'all
It's one of the few stores that keeps it cool inside during hot days. Really.nice considering a lot of people.bring their pets with them. The only issue I have with this Petco is that the vet showed up really late when we had an appointment and didn't offer an apology and was even a bit rude. We have another appointment coming up, so I hope the vet is on time.
Horrible experience due to Groomer ISIS WITT! Don’t trust your pets for grooming with her. Horrible attitude makes you not feel safe or comfortable leaving your baby there at Petco. She rushes the process and complains that she is over booked and has no time for anything else or to listen to your concerns. Will definitely never go back after 10 years of taking my pets there. Canceled my pets insurance and accounts due to her insensitive attitude and care. Don’t recommend!!!
I’ve been taking Bella to get her grooming services done by Chris for the past six months and I love it! He is always so gentle and supportive of Bella she has anxiety and is needy. She always looks so darn cute after her groom not to mention, he provides good feedback on how to take care of her she’s a poodle. Will continue to come back!
Please support small business Pet Shops in El Monte. Noah's Ark is in the Valley Mall and they have exotic reptiles! Guinea pigs and rabbits too!
Your getting to expensive, the last time I paided $72. For my dog know it's $150. So I just bought my own clippers for $80 , and do it myself. Thank you for being to expensive, and saving me money.
Every time I try asking for assistance or I need a specific cat product they never have any in stock. Management has no clue of most products. They have no control of shipments yet they will tell you come back in two/three days and nothing new has arrived.
