Petco

I took my 7 month old puppy here, and Heather did an awesome job giving him a thorough grooming. My puppy smelled so good. Moreover, the price was only $56 in comparison to PetSmart $70 which did a horrible job. I took him to PetSmart and the service there was horrible. That's why I went to Petco. I recommend Petco if you want a great grooming for a reasonable price.

This place has absolutely zero idea how to care for reptiles. Both their ball python enclosures had incorrect substrate types. One of their temps was in the low 90s whole enclosure, no cool spot and 35% humidity. Poor babe had stuck shed and eye caps because their humidity is so wrong. The other poor ball python that they’re charging $399 for was stuck in a tiny enclosure that was 105 degrees and 30% humidity. They’re literally killing that snake. It was stuck in the corner trying to get away from the heat as much as possible. Snakes don’t hide in the light. It was the snakes only option. If someone buys that snake it’ll be dead within a few weeks. The geckos humidity was too low. Temps are all over the place. This is disgusting and cruel. I’m absolutely reporting this. Sickening. I went in to buy some substrate but I won’t give that place a penny of my money.

As far as Petcos go, it's ok. Usually it seems overstocked and there are usually boxes, dollies and trash everywhere so navigating the aisles can be interesting. They usually have the pet supplies when you need them. The pets we've purchased here over several years live well but some have needed immediate pricey veterinary intervention to save, but we knew that when we made those purchases and we feel our funds were well spent on those lives. We most recently purchased clown fish pictured they're doing fantastic and came to us healthy we quarantined etc due to their massive bacteria growth - although I don't think the person that netted them for us had ever worked with fish before due to his aggressive manner ‍. A few years ago I caught a budgie in the parking lot and they told me that they wouldn't take it because the band number didn't match their stock - which was weird but it's ok, we took care of the baby for several lovely years.

I took my 4 month old mini schnauzer for grooming. When they called me to remind me of the appointment, they told me their system overbooked that day and asked me to bring him an hour earlier. He was fine when I left him but then they called me an hour later and said he was "having a panic attack". They refused to continue grooming. When I arrived I could hear him yapping in the back but he was fine when they brought him out. Groomer said he was wriggling and almost hanged himself and that he bit at her. This puppy has never shown any sign of aggression nor anxiety beyond the normal puppy whining when you separate him from his owner I honestly thought that'd be the worst of it for them. I've bathed him myself and he just stands there. It's conjecture on my part, but i think they tried to do it quickly, scared him, and when he didnt prove to be an angel, they stopped because they're overbooked and didn't want to take the time or patience to groom a puppy. They charged me for bathing him and had the audacity to try to upsell training classes. They shaved his back and nothing else. He looks terrible but doesn't seem upset at all. I shouldn't have paid for the bath. I won't be going back for any reason and I caution anyone who considers sending their pets here.

Not only was the care and grooming as I expected for both my dogs, they also went beyond that and the dogs looked absolutely adorable, clean and so well groomed. They took such good care and I would recommend them to anyone I know.

While my wife was at a Dr. appt. I brought our son to Hagerstown Petco to look at animals. While there were some pets that they didn't have that day, he still enjoyed it. Nice staff, store looked clean and pets looked well cared for. The cats they have for adoption are from Lucky's Legacy. We adopted 2 dogs from Lucky's Legacy last year and know they love animals.

I've been to this store many times and ther fish tanks are always in quarantine. Lots of stock in the aisles. The hours are not what is posted on the website. I've taken my business elsewhere.

The wet food my cats eat has been out of stock for 2 weeks, the fresh refrigerated food in the case is either expired or out of stock, and they now don’t open until 10 and close at 7. Ridiculous. I’ve started going to petsmart.

I been coming to this petco for at least 15 years or longer. They are always helpful with me. I will always come back. Staff is always helpful and friendly.

I always go to this pet store and the cashiers are always nice and polite. Well tonight the guy that was at the cash register didn’t even speak or respond to me when I spoke to him and I spoke to him twice. After he rung up my stuff and I was heading towards the door, the cashier spoke to the customer behind me. Rude and unprofessional. If your cashiers know better they will do better.