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Reviews, get directions and information for Petco

Petco

Description

Visit your Alameda Petco Animal Supplies located at 2310 South Shores Ctr for all of your animal nutrition and grooming needs. Our mission is Healthier Pets. Happier People. Better World.



"Visit your Alameda Pet Store located at 2310 South Shores Ctr for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People."
Address: 2310 South Shores Ctr, Alameda (Californie) 94501
Phone: (510) 864-1844
State: CA
City: Alameda
Street Number: 2310 South Shores Ctr
Zip Code: 94501
categories: pet store


Opening Hours

Monday: 09:00 - 21:00
Tuesday: 09:00 - 21:00
Wednesday: 09:00 - 21:00
Thursday: 09:00 - 21:00
Friday: 09:00 - 21:00
Saturday: 09:00 - 21:00
Sunday: 10:00 - 19:00


related searches: Petco alameda prices, Petco alameda adoption, Petco alameda appointment, Petco alameda grooming, Petco alameda grooming prices, PetSmart Alameda, Alameda pet store, Pet Food Express Alameda
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Reviews
PLEASE DO NOT TAKE YOUR DOG TO GET GROOMED HERE. I was canceled last minute, but I agreed to go the next day. They told me that the cut would really be a shave because she was “patchy”. I told them to just brush her and they denied. Please know that I groom my puppy every week, so I didn’t understand the problem, but I agreed for them to shave bit around the harness area and just cut down what they can. This was going to be her first cut and I specifically told them that if she was not handling the sanitary cut well to NOT CUT THE REST OF HER HAIR. They said it would take 2-3 hours. It took over 3 1/2 hours for them to call me, tell me that they didn’t finish the work because she was too stressed and started to nip at them, and to just come pick her up. They told me to reschedule for another time to finish the cut and told me I could pay later. I wasn’t sure why they didn’t let me pay, but I understood why once I got home. My pup wasn’t even blowed-dried after the cut. She had chunks of hair coming out of her. They didn’t even try to groom her tail area and they gave her a rash around her lips, shaved off her whiskers. Please note that my puppy doesn’t bite humans, she barely even barks or growls. She is the sweetest pup to humans and other dogs and I have never heard of her being mean to humans so this came as a surprise to me. I believe they stressed her out so much and irritated her skin that she got to that level and started nipping. PLEASE DONT GO HERE. I have pictures of her before the cut, after the cut, and how she was supposed to look.
The Docs here did a great job accommodating my pup when she refused to go with them. They went above and beyond to make her comfy during a pretty intrusive diagnostic for a skin infection. I got a couple cost options for the same treatment and I was able to save a lot of money. The staff is professional and courteous at all times. I'm glad I found them and both my pups, 6 yo Pitsky and 5 yo Husky now have a regular vet I can trust who won't break the bank.
I’ve had uneven shopping experiences at the Alameda, CA store. Sometimes fairly good, sometimes terrible, totally depending on the staff person I dealt with - if I was able to get personal help at all. Yesterday I received “help” from a staff person with a terrible, surly attitude, right after witnessing another nearby customer receive warm, attentive service by a different employee. My husband used to be an employee trainer at the corporate headquarters of a competing, smaller, pet supply chain, and he told me he that Petco employees are actually trained to NOT focus on customer service, and “ambitious” employees actually get chastised by management. He said Petco’s model is simply high volume sales, getting customers in and out, not providing good customer service.
A heartfelt THANK YOU to Mikaela at the Alameda store. She was concerned, patient, kind, and solved the Vet Care issue I had -- even though it was entirely my fault! Mikaela, you are an awesome human being!
Had a pickup order. There were two people stand behind the register but only one is working. College/high school girl employee, don’t stand behind the register if you are not clocked in.
I come here to buy crickets for my pets and sometimes take pictures of their beautiful assortment of colorful and exotic animals. Lisa, one of the employees, was making the tanks look clean and visually appealing with her own personal touch. I appreciate the work the staff do to make their customers feel listened to.
The white weirdo would not open the birdcage to sell me a bird. I am a customer willing to pay and they were acting like I would bring a dead bird back.
Great customer service. Offered great recommendations and advice to best help my little guy. My groomer Mikaela made a bond with him during drop off which let me know he was in great hands. Don’t forget to tip your groomers they put in hard work. Thank you Mikaela we look forward to seeing you soon.
Great place I shop at. However due to inflation I'm only able to smile, look allow my 2 furbabies to enjoy walking around inside. My budget can no longer shop their. Also there prices have really increased in my opinion doubled.
did they stop curbside over the past 3wks? my 7/4 order email said to call if i wanted curbside but my 7/29 order email today did not mention curbside but i didn't notice. when i arrived, i stood outside the front doors on my scooter and called three times - 3minutes, 5 minutes til the fone system hung up on me, 3.5 minutes also max time, and then a fourth time for 2 minutes before i finally hollar'd at them thru the sliding doors to pick up the phone. i arrived 22min before closing and spent 10 standing in the cold. they did have customers so i waited at first -- but i was also a customer who had already paid and was effectively standing in line way longer than the parade of people walking past me out of the store more than half not wearing masks. there was no line of customers when i finally hollar'd thru the door. the woman who finally brought my items said i actually should go inside cos i hafta show ID -- but last time 3wks ago they just asked for my ID outside so i already had it in my pocket and showed her my ID. did they stop curbside over the past 3wks? literally 25 days ago. i am not amused.
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