Petco

This Petco location left a really good impression to me and my friend when we went to grab some shrimp for his aquarium and all is thank to Logan and Markus. even though shrimps are not that costly they did not treat us any differently than someone buying a pricy item. Markus is very knowledgeable and took the time to talk to us and educate us better about what might my friend and my aquarium needs. Logan was very helpful when he needed to assist another customer before us he kindly ask if we can hold on until he addresses the other customer request first. I really appreciate both of them and level of customer care they showed was very kind. Definitely recommend this to go to for your pet's needs

We went in for some bedding and food for our lil Guinea pigs. The workers there were so friendly and wanted to help us find everything we needed. On top of that, they have a worker Possibly manager? named Marcus who truly went above and beyond to help us out with coupons, rewards, and information. Thank you for being awesome humans! Really helps keep care for our awesome animals

Hello Petco store…District Manager?, Went in here the other day to pick up an item that was showing as “in stock” at this location, figuring it would actually be easier/faster than Amazon. But after looking up and down multiple half-empty aisles, navigating around boxes of inventory and clearance items, I wasn’t able to find the item. Asked employee at register for assistance. Person said they don’t really know where things are in the store and that the manager might know. They left to go get the manager, manager returns, glances around at a few boxes, and says “yea I don’t see it. it’s probably over…there” and points to the very large mountain of boxes and pallets full of products. Maybe the store is understaffed? Maybe the existing staff needs a better plan for inventory management? Maybe you could hire me as a 1099 contractor to organize the store by next weekend and advise on better processes for handling shelf stocking? Not sure but I’m at least hesitant to trust the website saying a product is in stock or not for this store. Can’t sell what you can’t see…or can’t get to.

The groomer are AWFUL. Mean, unprofessional, and clearly hate their lives. Refused to groom my dog because of new policy that they forgot to let us know…. Even though we booked the appointment 2 months ago. I literally can’t express how much I hate this place. I hope both girls grooming here lose their jobs & find a job where they don’t have to interact with other people. They are horrible. Complete lack of professionalism & respect for others.

Had a horrible experience at the groomers here. First, every time I come in I am greeted with attitude and asked how my dog does with grooming.. I am not the one grooming him, I leave every time, so I have no idea. Then, my dog was denied service because his ear looked red. She asked me if he has ear infections and I said he is actually on drops to help prevent against them and she told me she could not take any dog on medication. That is a crazy policy, and completely wasted my time. I am actually glad he was turned away because I do not want to be supporting this big chain corporation that takes 0 pride in their work or who they hire to groom pets. This store has such a lack of professionalism and ability to do the job, I would not warn anyone against bringing their dog here.

Grooming is great. I wish they would carry the organic dog food I buy for my dog. Castor & Pollux 4lb bags. Grass fed beef is what I buy now and have to get it on Amazon.

I want to share an extremely unpleasant experience with fish department in this store. The girl who was in charge of the fish department was super rude to me and caused a lot of trouble for me. I went to the fish department and telling the girl I to buy a pleco. She asked me what tank do I have and what fish I have. I told her, I have a 55 gallon tank, has 3 gold fish and 2 tetras. She refused to sell pleco to me. She told me the gold fish WILL EAT your tetras. I said I have them for a few years, they live together pretty well. Then she starts to yell at me: YOUR GOLD FISH WILL EAT YOUR TETRAS!!!!! Then she went away. She squint at me when she was talking to me as well. She is a girl and I remember her hair is combed to one side. Because she refuse to sell pleco to me, I have to drive for 30 minutes to another store to get one. I will not buy any fish related stuff at this store if she is still present.

SMOOTH for Shopping : FRUSTRATING at Checkout ! Corporate Petco can find my computer EVERY A Ming with ADS & Rewards progress ! HOWEVER , when Upon purchasing items local store canNOT fine my Accumulated " Reward " points to Reduce my $$$$ amount ! NOT everyone has a Smartphone ; In my customer Opinion rewards should be STORE Oriented >>>>>Unless of course they are a "Come-On ' SHAM ! ? !

I wish I knew the name of the gentleman who helped me out today. Very knowledgeable and helpful, knew some great deals they had, and most importantly helped me adopt a new guinea pig! I was very happy and they will definitely get my business for my new furry friend.

They are charging 20.4% tax, which is double the city rate. Customer service said that they "couldn't fix it." Check your receipts and file with the city general if fraudulently charged.