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Peterboro Basket Company Outlet Store

  1. Peterborough
  2. Peterborough Store

Reviews, get directions and information for Peterboro Basket Company Outlet Store

Peterboro Basket Company Outlet Store

About

Peterboro Basket Co. outlet store has a selection of our uniquely hand crafted baskets with the outlet savings. All baskets made in the factory attached

Description

Peterboro Basket Company is the oldest, continuous basket manufacture in the U.S.A. We have been handcrafting ash wood baskets in Peterborough, NH since 1854. Come visit our true Factory Outlet Store for great savings on your favorite baskets.

Address: 130 Grove St, Peterborough (New Hampshire) 03458
Phone: (603) 924-3861
Parking: Lot
State: NH
City: Peterborough
Street Number: 130 Grove St
Zip Code: 03458
categories: outlet store


Opening Hours

Monday: 09:00 - 17:00
Tuesday: 09:00 - 17:00
Wednesday: 09:00 - 17:00
Thursday: 09:00 - 17:00
Friday: 09:00 - 17:00
Saturday: 09:00 - 17:00
Sunday: 11:00 - 16:00


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Reviews
Excellent ! What's not to like, I normally don't go for places like this , but I really enjoyed all the beautiful baskets. I bought a holder for logs, it holds about 6 split logs, it is beautifully crafted and very sturdy. Highly recommended place to put on your vacation stops or for a nice day trip .
I placed my order on April 30th. After 15 business days I contacted company to check on the status of my order. I called, left a message with no response back. I sent an email saying I needed to hear back from them. Finally, I received an email stating my order would ship by 6/9 or sooner. I sent another email today to check on status. No response back as of yet. There wasn't a problem for the company to immediately accept my $130.00 payment but can't seem to respond back. Very disappointed. I hope the quality of baskets if I ever receive the ordermakes up for poor customer service.
I have ordered from Peterboro many times for myself and gifts. Their baskets are beautiful and they have a large selection for many different uses. I love that their shipping is always free and that they frequently offer sales for an even better value. Shipping is not usually really fast because the baskets are hand made to order, however, they have wonderful customer service and once when I needed a basket quickly for a gift, they were very accommodating and got it to me quickly! I would never hesitate to order from this company and love that it is totally "Made in America".
Spent $60 for a basket for my bicycle. The basket was nice but too large. Took it to the post office to return it and the shipping cost me $16. Today I see a store credit on my account totaling $28. Called the company to ask why only $28 and was told that the shipping cost them an additional $31. I guess it costs $47 to ship a basket back to them????? I explained that it seemed I just essentially just lost a basket and she told me “YES!” I would have never shipped the basket back if I would have known shipping would cost me almost as much as the basket. Guess I’m the one who pays for the “mistake”. BAD CUSTOMER SERVICE!!!!!!!Order at your own risk!!
Their customer service is so kind, efficient, and caring! Marge left me a voicemail after seeing the order I placed had a note indicating it was a birthday gift for my friend. She called wanting to make sure it was delivered in time. I had a wonderfully nice conversation with her, and it further reinforced why I love shopping small and local :
I want to give this company NOT ONE STAR!!!!. I have to give it one star to be able to post, hurts my heart. My husband looked and looked for the right picnic basket for my birthday knowing that I have always wanted one that was vintage looking, but well made. He landed on Peterborough Basket Company. He was so excited to order it for me, my birthday being the middle part of July. He order May 29, 2020. He even ordered it with a name plaque as an Heirloom for our daughter. FORGET IT!! It arrived, and on arrival the wood was so dry, it looked like the wood would split in all the woven portions of the basket. I oiled it with cutting board oil, and made it look a lot better. I am not even sure it will hold the weight of the food for a picnic. I think a paper bag from the grocery store will work better. I was not upset that I did not receive it for my birthday, what is completely UNACCEPTABLE was the plaque. It is not even centered on top of the basket!!!! This is the first thing people see when you try to show it off. Which I am embarrassed, and will never show it to anyone. It is unfortunate that this company brags "the finest handmade baskets since 1854" "Vintage Collectible Basket Company" and you pay a good price for it, and wait and wait for the delivery. Wow, obviously, the workers are incompetent and there is absolutely no quality control of the items that are shipped out. I do not recommend this company to anyone, EVER! S. Bustamante
I ordered their baskets close to my event. I gave them a ring and Marg hope i'm spelling that correctly was beyond accommodating and made sure she spoke to someone to see about my order. She was personable and got the job done! I was looking for baskets for a Food Festival I coordinate and after seeing the other baskets on the market and their high rates with horrible reviews i knew who to look to after living in NH most of my life. Their quality is top of the line and now i know their customer service is too. Great Job!!!
I have a few of these baskets at home and was hoping to see a large display of different types of baskets for sale. They had nice bicycle baskets for a good price and a few others but that was it.
I ordered an Easter basket for my child knowing that it was too late to get it in time for the holiday. I got a phone call from an adorable lady the next morning at 9:01 AM in a panic saying they didn't have any name plaques left to complete my order. I told her to not worry because our child isnt due until next month anyways : Of course, she didn't know that before I told her. However, I appreciate the concern and care they put into my order and will look forward to using the basket next year. Thank you so much!
Always loved our visits to Peterboro Basket Company while we lived in NH and own a number of their products. Unfortunately our most recent visit last week was a great disappointment. The small retail section of the business is undergoing renovations. We were informed that it was going to be made into a museum and that inventory was low. That was an understatement. There was a minimal amount of items to choose from. If you are going to be looking to shop retail from the factory, you will not have the same experiences in years past.
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