Pets Plus #7 Rolling Hills

I purchased raw, frozen food that made my dog very unwell. Assuming that it just didn’t agree with her, I gave the remaining boxes to a friend. She defrosted a box and gave it to her dog who was violently ill for 24hrs. I went in on Sunday 27th Nov and was asked to explain it to the shop manager ? who was so rude about it in front of other customers and my daughter. She didn’t even ask how the dogs were. I was disappointed considering my intentions were good and I was just concerned for other dogs. Very poor customer service. Edit: The manufacturer has since reached out to me for more info on the batch, so that’s very positive that they are looking in to it.

Pretty good shop. They fitted a harness on my puppy and even accommodated the fact that he is still nervous around other dogs by fiting the harness in a separate room. Great selection of toys, natural chews and food. Reasonably priced as well. Definitely recommended.

Had a trip to Pets Plus today to get my dog fitted with a new harness. The shop was very busy and the young lady fitting the harness was superb!! Despite dealing with a very difficult customer she fell over backwards to try and make all the dogs comfy and ensure a great fit!!! The staff are all so friendly and it's a lovely atmosphere where any questions can be asked and nothing is too much trouble!!! THANK YOU FOR FITTING FINLAY TODAY!!!

Awful customer service, I booked a harness fitting, staff drinking tea but eventually agree to serve. Slapped a harness on my dog, said go and walk around and started another customer. I had to queue to tell her the harness she hadn't bothered to check, didn't fit. She slapped another one on and said that fits, I asked her to check and she said it's fine, have your old one if you don't want this one and threw it at me then started another customer. I asked at the till to speak to a manager and unsurprisingly no one knew where a manager was. A manager did turn up and when I narrated my experience she apologised. I will not be shopping there again.

Our favourite pet shop! Good range of high quality and good value raw dog food and natural dog treats. And they do perfect fit harness fitting which is an awesome service! Super dog friendly staff and our boy Enzo always get spoiled and he loves visiting pet plus! I strongly recommend to all pet owner! Love this pet shop

Love Pets Plus all the Staff are friendly and Helpful. We went over to choose a hamster today for my daughter and the lady thats served us was lovely.

I feed my dog Henley Raw. Pets Plus always has a great selection of raw food. My friend who feeds her dog Durham is always happy with the selection and the price. The staff are always friendly.

Excellent variety of dried, wet and raw food, as well as treats, toys, beds and accessories for dogs and cats. Smaller pets catered for well also. Robert and team are very knowledgable, friendly and helpful. I have been buying here for several years now.

Really like this place..very helpful and offer advice.. dogs allowed in the garden centre so they can go to the pets plus shop..

Friendly staff and good selection of food for cats, dogs and small animals.