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PetSmart

  1. Sterling
  2. Potomac Pet Store

Reviews, get directions and information for PetSmart

PetSmart

Description

PetSmart is the world’s largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet’s needs. Services include grooming, dog training, cat and dog boarding, and Doggie Day Camp. PetSmart also offers a varied selection of animals for sale and adoption such as dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, chinchillas, gerbils, hamsters and mice. Visit your Sterling PetSmart today!



"PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. PetSmart offers a varied selection to cover the needs of your dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, mice, and more. Now you can shop online and pick up at your local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp and adoption."
Address: 46220 Potomac Run Plaza, Sterling, Virginia 20164
Phone: (703) 444-6500
State: VA
City: Sterling
Street Number: 46220 Potomac Run Plaza
Zip Code: 20164
categories: pet service, pet store


Opening Hours

Monday: 09:00 - 18:00
Tuesday: 09:00 - 21:00
Wednesday: 09:00 - 21:00
Thursday: 09:00 - 21:00
Friday: 09:00 - 21:00
Saturday: 09:00 - 21:00
Sunday: 10:00 - 19:00

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Reviews
I am very dissatisfied with the service Vs the grooming payment for my dog. Initially I had set aside 81 dollars for grooming, bath, nails, other things and an extra service of 12 dollars for my dog. Being aware that I had knots, not many enough for me to arrive at the store and the woman who served me told me that I must pay 20 dollars more so that they untangle my chest hair with a brush, I still accepted so that they would not leave it without hair . But I pick up my dog ​​and they give it to me completely bare, I can see the color of the skin. What an insufficient and unprofessional service, do you need a clean and untangled dog to leave it normal? My dog ​​was not so entangled that they left it the way they left it, I ask for the return of the 20 dollars, because to leave my dog ​​like this, I would have taken it to any grooming on the street and I do it myself buying a machine shaving. What a lack of professionalism. They definitely don't know how to work and are looking for the easiest solution. And additional they left it uneven. some badly long pieces and others shorter, it shows on his face. They should return all the money.
I tried to exchange dog food this morning. I didn't want to return for cash. I bought the food there but because I had no proof I bought it there I couldn't exchange. The food I was bringing back was on the shelf so it wasn't like they didn't carry that brand of food. I was also returning same brand and size I wanted to go home with. You have lost a customer for good. You are surrounded by other pet stores so one would think you would work hard to keep the customers.
I would not recommend taking your dog here to be groomed. The main store is great. Every time I take my dog, I ask them to wash them and trim their nails. The dogs smell after one day, and they do not trim their nails correctly or at all.
Tony is the best groomer. He talks to you about you about you want. Excellent service!
Took my dog to a 6 week beginner dog training class at this location. The trainer, Eric B, did not follow the curriculum or teach anything, he talked so much about his own life it was unbelievable. Like dude we’re paying so much money for you to teach us not talk about yourself. We left without learning anything other than “stay” and “wait”. He’s also kinda rude. I wouldn’t recommend this trainer or this location at all!!
Kris in the Grooming Department did an amazing job with our FurBabies Captain Blue and Lady Duchess. Kris is very patient and thorough with the grooming he does on our puppies. We highly recommend.
Everyone was so friendly and kind, went above and beyond to help schedule my two dogs at the same time for grooming which really helped me out! I know my dogs are big fluffy handfuls, but they really provided great care for them and did a quality job with grooming them.
Great place with great staff. I've never had a problem at this location and you can always find someone if you need something. Prices seem relatively competitive for what's on offer, but higher than Walmart. Regardless, I always buy pet food here since every bag of food you buy they donate a meal to an animal in need. Another bonus is you get to see a whole bunch of doggos in the store!!!!
Three grooming visits, thee bad experiences. PetSmart's online reporting system directed me here. Yes. PetSmart sux. Their value proposition is knowledge and their employees often do not have it. There is nothing in stock that is not available elsewhere at a lower price. And they asked me to tell you that I am not willing to be their customer. Go figure.
Best Petsmart in the area! Excellent customer service. The guy that works at the fish area was super nice and knowledgeable. Best experience I’ve ever had in a Petsmart OR Petco! They take care of their animals and customers:
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