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PetSmart

  1. Thunder Bay
  2. Bay City Pet Store

Reviews, get directions and information for PetSmart

PetSmart

Description

PetSmart is the world’s largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet’s needs. Services include grooming, dog training, cat and dog boarding, and Doggie Day Camp. PetSmart also offers a varied selection of animals for sale and adoption such as dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, chinchillas, gerbils, hamsters and mice. Visit your Thunder Bay PetSmart today!



"PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. PetSmart offers a varied selection to cover the needs of your dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, mice, and more. Now you can shop online and pick up at your local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp and adoption."
Address: 787 Memorial Ave., Thunder Bay P7B 3Z7
Phone: +18073449799
State: ON
City: Thunder Bay
Street Number: 787 Memorial Ave.
Zip Code: P7B 3Z7
categories: pet service, pet store


Opening Hours

Monday: 09:00 - 21:00
Tuesday: 09:00 - 21:00
Wednesday: 09:00 - 21:00
Thursday: 09:00 - 21:00
Friday: 09:00 - 21:00
Saturday: 09:00 - 21:00
Sunday: 10:00 - 18:00


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Reviews
Brought our Pomeranian for a deluxe package groom and left him at 10:00 for his appointment. Made sure to give my cell # so they can call when ready. 14:30 no call, so we decided to go up and check on him... lady said : oh! He's been ready for long while we didn't call the right number. I personally gave my cell.# to the lady and she wrote it by hand on the appointment sheet! She checked it twice. This place is runned by people who do not want to work. Don't care about customers. We paid for the loaded package. They didn't put the little bandana that comes with the package... Will not return .
This pet smart was super clean and well stocked! Make sure to go to the back to check out all the sale stuff. The staff was really nice and they have a beautiful area for all the fish! Also made a return later item didn’t fit my pup and they were very nice and helpful. No issues as I had my receipt and everything :
Brought my 11 yr old Valley bulldog there to have his nails clipped. He has 1 crazy nail that he lost when he broke a toe and it grew back twice as strong an longer than hus other nails. He lost it again when a vet wouldn't cut it back an he broke it off between our deck boards. Debbie was so patient an kind with him 3 times now an helping to keep it under control. Usually he is terrified an shaking but she is so great with him, an my other pup too. She makes the experience not so scarey for him. Thanks so much Debbie
I want to like this store. They have tons of great stuff and the prices are decent, but finding staff to talk to is almost as bad as home depot. I think that they only have 3 staff working at any given time and one of them is working the cash register. The type of dog food that I usually purchased was not in stock more often than it was available, so I ended up switching foods and going to a different store. Too bad, it's a nice place, just no staff.
**Warning photos contain signs of animal neglect** I went to go shopping at pet smart today May 27, 2022 shortly after they had opened to get some supplies for my pets, and to potentially pickup a new pet, however what I saw were dead, and dying reptiles and fish. The two crested geckos i had seen, the white one is malnourished and dehydrated as you can see the ribs and the tank is bone dry, the crested gecko next to also has the same issues and from has stuck crusty shed skin making the reptile immobilized unable to move, for the state the geckos are in it looks like well over a month of neglect, I couldn't see the other reptiles but from the state of the enclosures I would say they are fairing the same as the crested geckos sadly. The fish tanks each had multiple dead fish, fish heads, or body parts the other fish were eating which is a breeding ground for internal and external parasites. And for a fish to be nothing left but a head takes quite awhile of not cleaning the tank, I wasnt able to get alot of pictures as an employee saw me and asked me not too take pictures. Please dont buy live stock from here they are neglected either due to improper training, lack of care for the job, or whatever the case may be, all I know is I feel sick after seeing 2 dying reptiles and over a dozen dead fish in various states of decay.
Has what no-one else in town for transporting pets but does not carry what I want, at least in store. The budgies flitting amongst the beams in this warehouse store was a little disconcerting at first. Wandering over to the fish pond and looking at how large the coi have gotten was nice, though. Of what they carried that I needed was easy to find and the associate that assisted me was pleasant and showed knowledge about the item I could not find and suggested some alternatives that would not help from what was carried in stock.
Groomers did an amazing job with my dog, gave him a perfect cut, amazing price, and came back to a happy little puppy. Would recommend to have your grooming services here, staff were polite, friendly, and very helpful. The staff also helped me find the perfect toys for him when I was struggling to find small dog toys for super chewers!
I had a very helpful young lady today in the Thunder Bay location. Her name was Nadya knew exactly what we were looking for and even help my little guy into the recovery onesie. Thank you Nadya.
I was extremely disappointed to find out after I returned my dogs food as she is an incredibly picky eater that they throw out the remaining dog food. It was a 20Lbs bag that my dog had a mere scoop of that I returned the following day. In my experience, as I am forced to return more food than I’d like from other pet stores that nearly every other pet store will donate the unsellable returns of food to animal shelters. I asked why they did not do this and the manager had no response. I am disgusted at the thought of wasting such a large amount of dog food when there are many places it could be donated to rather than discarded in the garbage. Pet smart continues to add to the consumeristic mind set of profit and selfish avenues of ease over reuse and distribution to animals in need. I will never be shopping at this store again until they change their policy on food returns.
Nice koi/goldfish pond. Fish supplies were well stocked but the available fish was kind of sad. Dependable dog and cat supplies. Can't speak for small animals as I'm not familiar with them.
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