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Pharmacy Plus - China Spring

  1. Waco

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Pharmacy Plus - China Spring

Description

We provide non-sterile compounding services for our patients. This can be as simple as turning tablets/capsules into an oral suspension, or flavoring an antibiotic and ranges to complex pain creams. We also compound creams and capsules for hormone replacement therapy.

Address: 10412 China Spring Rd, Waco 76708
Phone: (254) 836-5255
Parking: Lot
State: TX
City: Waco
Street Number: 10412 China Spring Rd
Zip Code: 76708
categories: medical supply store


Opening Hours

Monday: 09:00 - 20:00
Tuesday: 09:00 - 20:00
Wednesday: 09:00 - 20:00
Thursday: 09:00 - 20:00
Friday: 09:00 - 20:00
Saturday: 09:00 - 17:00

Reviews
We've tried this pharmacy several times and our overall experience has been the following: unfriendly staff, low stock on over the counter items, and no real effort to take care of customers. I'm not giving this review based on one interaction but several interactions over a period of time. I would love to use this pharmacy because it's close and would be more convenient but have chosen to take by business to HEB Pharmacy on 19th. My experience with HEB has been great.
Worse pharmacy ever they are completely dishonest and unbearably rude. They are always mixing up medications the pharmacy manager here is no better he will hang up on you and say it's a phone connection issue. He told us recently we are causing his staff grief, let's be honest you are causing yourself these issues as a pharmacy since you can't even order medications that people take weekly. It should be called pharmacy negative 5 stars with how they treat you and always screw up the simplest of things such as giving you a 30 day supply of medications they will run out weekly and give you 15 or something because they never have enough to fill even a 20 day supply half the time. Run from this place because they probably don't have your medications if they do good luck getting the full prescription at once
Switch from this place! Rude service and considering that they are dealing with prescriptions that could prevent someone from death, it sad that they don't care!
We were out of town and the staff were incredibly polite and kind and provided the information we needed to obtain a second dose of medication. Great job! Appreciate the wonderful, small town service.
If there’s a medicine that you need to stay alive or That is urgent don’t use this pharmacy. They will not call you to tell you they don’t have it in stock, they will not call you to tell you the supplier doesn’t have it, and if you complain they will just tell you to go to a different pharmacy. After three weeks and five different phone calls just to check on the prescription I was told to go to a different pharmacy. I was not rude, I was not provocative, I did mention that this is a life-saving medicine that we have to have on time. Again they did not tell us that they couldn’t get it. In fact, after the 4th time I called, I was told it would be in at the end of the week. So I felt like I was getting the runaround and asked to talk to a manager. They put a pharmacist on the line. The pharmacist told me that they didn’t think they would have it in this week. in fact, they told us they probably couldn’t get it in. It’s kind of a big deal if you need a life-saving medicine and they treat it like it is an inconvenience. That it’s your fault, that you don’t understand that their supplier isn’t giving it to them. Which makes it your fault. And you should just go to a different pharmacy. It seems like a really bad business pla.
Bad customer service....not proactive about calling you when things are ready or not available. I've had to deal with a rude lady the 1st time I was there...treated me as if I was disturbing her break....the only thing this place has going for it is that they are close to my house. One more bad experience and I'm switching this to 1 star and finding some place else.
Worst pharmacy. I went in with my kids in tow, and had my car parked on the side of the building because I ran out of gas should have went to the gas station first, but I didn’tso I thought I’d pop in and drop my sons prescription off first and run across the road to put some gas in my gas can. When I went in, I was treated like a leper, and the pharmacist, and all the help huddled at the back giving me disgusted looks. I stood there for 20 minutes and no one so much as acknowledged me. I wouldn’t use this pharmacy if it was the last one on earth. The staff is apparently stuck up and rude.
You never know when a prescription is ready. Never Know when there is something wrong with the prescription. I went to pick up my daughters prescription and was told it wasn't sent by the doctor. The next morning, I was told by the pharmacy they had it but was just busy the day before after I called the doctors office. Went to go pick up the medicine when they told me it would be 10 minutes and was told they ran out of the medicine the day before and it would be at lease 20 more minutes. Not my first issue with the pharmacy, but it will be the last. They are always friendly but a horrible pharmacy.
Great customer service. I called to check on my prescription that was not able to be delivered today and the lady on the phone offered to bring it by after her shift. Every time I have used this pharmacy they have had great customer service!
Inexperienced maybe? I’m not sure, but they lack in customer service skills. I transferred my prescriptions here because it’s close to where I live, but first impressions are everything, and I wasn’t impressed. I went back to my original pharmacy the same day.
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