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Phelps Hospital 701 North Broadway Sleepy Hollow

  1. Sleepy Hollow
  2. Sleepy Hollow Hospital

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Phelps Hospital 701 North Broadway Sleepy Hollow
"In accordance with the New York State Department of Health, we are requiring all hospital visitors to follow specific visitation guidelines for the safety of our patients, visitors and team members. Please visit our website to learn more.Phelps Memorial Hospital Center is a 238-bed, not-for-profit acute care hospital providing outstanding medical and mental healthcare to the residents of Westchester County."
Address: 777 N Broadway, Sleepy Hollow (ville) 10591
Phone: (914) 366-3636
State: NY
City: Sleepy Hollow
Street Number: 777 N Broadway
Zip Code: 10591
categories: hospital


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Reviews
I had a terrible experience during my two day admittance to Phelps. The staff were extremely unorganized and unable to adequately handle sick patients. As a patient myself, I had to yell down the hall multiple times for someone to come help a very ill person in the bed beside me. This was truly abominable. I understand being short staffed; however, a med-surge unit should have staff who are able to handle crises. The nurse acted like a deer in headlights. Also, the doctor’s bedside manner was horrible. I was awoken at 3:00 am by a doctor while I was out of it from sleep to push a procedure I felt was a money maker for the hospital. If you go to this hospital make sure you advocate for yourself. In my recent, experience the disorganization was frightening and I would never go there again for a serious health issue. I transferred to Greenwich Hospital and the care was night and day better. It’s a shame that Phelps isn’t doing more to better their patient experience and train their staff as other hospitals in the area are doing much better.
Hospital isn’t perfect but the staff minus billing were amazing. I had an outpatient surgery recently that went very well. Shout out to Dr. Bergstein, Dr. Grif, nurse Gina, nurse Katie, nurse Courtney, nurse Tim, nurse Trisha, and anyone I may have missed for their excellent care. They were right there for me the whole time and were super patient with my high anxiety and needle issues. Unfortunately the billing department is a different story. I got multiple calls from Phelps weeks before my surgery. I called back and thought everything was sorted. I didn’t realize the billing department called separately. They didn’t call me back for weeks until the day BEFORE my surgery. Worse, they over-quoted my procedure by several thousand dollars, causing me to panic. It still wasn’t resolved by the time I left. It was only resolved with an apology which I appreciated as I was waiting in the room for surgery. This could have been avoided by calling at least a few days before surgery.
They have really changed! I used to think this was an awful hospital but they have done a total turn around! The ER staff is fabulous. They have improved technology and you can see what tests they are running and status, who is your doctor and nurse. So you know what is going on. The doctors were great! And the nurses on 2 North were amazing! Every single one of them was nice, fun to talk to, and very professional. Good job Phelps!
The Phelps labor/delivery and postpartum teams are amazing! They clearly love what they do and treat their patients like family. I felt very well cared for and supported in aspiring for a low intervention delivery. And their lactation consultants are incredible — I was very taken aback to have lactation consultants available almost around the clock and think this was very helpful in setting us up for success in breastfeeding. L&D is under renovation and I’m sure will be even better once the tubs are available. Wonderful hospital experience!
I have been going to Phelps for nearly 40 years. It has finally turned so corporate and disgusting that I cannot consciously go back any longer. I arrived Monday into the ER with acute pancreatitis. A painful issue as anyone who has experienced it knows. I was informed I was being admitted and then my care stopped. Not a bag of IV fluid or pain medication or even a “hey how are you?” In nearly 7 hours. I was then brought to my room around 10pm. By 4am they were waking me up telling me they made a mistake and that I needed to go to the ICU immediately. Fine. Mistakes happen. I spend the next 2 nights in ICU taking the pain medications and fluids as directed. By the end of the third day, I start to notice that there is a serious sense of judgment for utilizing the pain medication. “When are you going to stop using that? You know you can’t go home until you stop using that…” so in pain and wanting to go home, I grinned and beared it on tylonal and iv fluid alone. Good right? Not so fast! “So since you have not utilized the pain medicine, we are going to transfer you to another floor. Don’t worry, it fine!”. Like a good soldier, I took it on the chin. Asked for an ambien to help me sleep because sleeping is tough in a hospital. Not a problem said the doc. I was on my merry way to my 4th, yes 4th, bed of the trip. Slept fine as possible. Roommate has many visitors but I was gracious. Kept to myself all day. At 930pm I notice that my roommate has 5 visitors still and it’s late. The tech asks me “are you able to sleep?. I say no but I’m going to ask for my sleeping meds and drown it out. Nearly Immediately the nurse came in to inform me that 1. The NP supervisor flat out refuses to give me the ambien to sleep but she would prescribe a heavy narcotic to me to help me sleep go figure!. 2. That the guest rule is 24/7 and the guests can stay. 3. I will be moved to a different floor because someone needs my bed. Welp, I was done being a good soldier. I let all of my thoughts be well known to an audience of gathered staff and security whom had now arrived. Told them I was not moving again, and requested they let me go home immediately. Long story short is the supervisor “allowed” me to stay in my own bed and while I did not get the medication to sleep, I will be happy to sleep tomorrow, at home, looking for any and every LIJ suit on the internet to tell them what their policies look like in real time.
I don't understand how there can be so many bad reviews about Phelps hospital. I was born in this hospital and going to a GI Dr there for many many years, I've worked there , gave birth to my children there and have multiple surgeries there. The staff is excellwnt like no other around. They've updated and improved the hospital beyond recognition. I can't say enough about how well the entire place is, plus top of the line employees . they are so kind and offer help and even call you next day after a minor procedure like a colonoscopy. PLUS they don't charge a fee for parking. Free parking. How many hospitals have this ? And good , kind security guards too. I'm sorry to read the bad reviews. Don't know what the people were expecting. Oh! Their for food is excellent too. I lost a special earring that was my sister's and the guard went looking for it when i was home. & took my name and ph# down in case it's found. The staff is excellwnt AND so are the surgeons and anestheologists. AND the physical therapy Dept is GREAT! they have a pool you can reduce in with a walking tred machine in it. So I've never had a bad experience with Phelps. Its my favorite Hospital and part of Northwell Health now.
This hospital look so perfect, but like everything nothing is perfect, I few weeks ago I had my bariatric surgery and everything went well, but the recover was awful. first, I had to share the room with a person who never stop talking day or night, with the staffs, or by phone is was awful, but this person was like a special person everyone use to go to her side more than 3 o 5 time in a hour, specially MARIA the technician, that person never went to my side to see if I need something and she was in charge of the whole room. I feel some discrimination, the treatment was so bad and different, after I knew I have to stay for one more day, I ask to be move in to a other room because the talking crazy woman. I past most of the time without attention from the staffs, beside the black nurse men for a few hours on Friday 3/23. thank you Phelps hospital Northwell Health for your bad service.
Never again. They did surgery on my Grandmother and had her take her expensive jewelry off that she’s had since she was young. They told her she will get it back when they are done and then told her they couldn’t find it a few hours later even though she had it right on top of the other 10 things they returned back. Probably stole her jewelry because they can’t afford it. Very heartbreaking and sad. They were very special to her and now they are gone forever. Really awful people out in this world.
The nursing staff is wonderful on the second floor. Each person was kind and made sure my loved one was well cared for and made us feel like they really cared. Thank you
Probably one of the worst in westchester county. Nursing is definitely horrific. This hospital should be closed down.
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