Phenix Federal Credit Union

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"iTHINK Financial, established in 1969, is a growing and dynamic Credit Union, with more than 100,000 Members worldwide and $2 billion in assets. A Credit Union is a not-for-profit financial institution that is owned by its Members. Credit Unions generally offer high-yield deposits, low interest-rate loans and low fee structures. iTHINK Financial offers a complete range of products and services including: Checking and Savings accounts, Money Market accounts, Certificates, IRAs, First and Second Mortgages, Car Loans, Visa® Credit Cards, Business Services, and much more."

Address: 2147 Mt Zion Pkwy, Morrow, Georgia 30260

Phone: (770) 478-4074

State: GA

City: Morrow

Street Number: 2147 Mt Zion Pkwy

Zip Code: 30260-3318

categories: bank

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Reviews

I've been with this bank since 1987 when it was IBM. Never had any problems until two months ago when my  wallet was stolen out my purse at a supermarket. I called and reported it but later when I  tried to get my money back that someone used on my card.They gave me the blues and wouldn't replace the money that was stolen. I thought our money was insured guess not. I know you better never lose your bank card at this bank. So disappointed.

I thought this company was good,but the way that I have been getting treated lately I'm having second thoughts. They lie and say they're going to call you back and never call. That's not professional at all. I feel like I shouldn't have never went to this bank at all. I was convinced into refinancing my car with this company,but it was the biggest mistake I ever made.

So I’m a new member to this credit union and I decided to apply for a credit card which I got Instant  approval for 500.00 so a Representative call me the very next day telling me that they made a mistake but I can get a secured credit card but I did not apply for that then she went on saying that they found something on my credit report but if that was the  case I would have never got approved from the start I’m having second thoughts of becoming a member and then she going to tell me to reapply why? When I got approved and there’s nothing on my CREDIT REPORT SMH

The drive thru says it’s open till 1pm today but it’s not. Went by and nobody was there. Don’t waste your drive.

I always get great customer service with all of the employees that work here. I enjoy coming to IBM because it feels like Family Everytime. Thank You IBM Employees for making me feel comfortable.

Wonderful branch and manager Mrs. Dukes!!!! Mrs. Llyod is awesome and her hard work shows. No matter what is going on she finds a solution to handle your transaction!!!! I will wait in line for her service lol

When you bank with Ithink Financial be prepared to experience delayed money transfers, pay unavoidable overdraft fees, and mediocre customer service. Ive been with them when they were known as IBM and I wish id have left before the change to Ithink Financial.

Awesome customer service and the tellers always get you in and out. Mrs. Lloyd always ask if there is anything she could do to assist me even after I am done. I love it!

update 7/15/17 Since changing staff and management not as friendly and welcoming as before just business another number is all.  Love them, they are always kind and helpful, I have taken 4 people to open accounts because of the customer service

Amazing customer service and Virginia is the sweetest! She knows every customer by name and face. I have never had an issue.

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