Phoenix Memorial Park and Mortuary

My mother and grand parents are laid to rest here. The staff was kind, compassionate and helpful. The process went smoothly. I had my mother's luncheon there and the food was good. They made the experience as positive as possible.

My daughter passed unexpectedly in April. I’ve never dealt with loss until then. We were referred to Phoenix Memorial and I’m so beyond grateful. Everyone was absolutely amazing and helped us navigate through this process I had never expected myself to be in. Donna has been so helpful throughout the entire process. Our vision for our daughters celebration of life was brought to life with a beautiful room to celebrate her in. We had amazing floral arrangements to choose from in addition to catering for our friends and family. In such a dark moment in our lives, where it was hard to even breathe, Donna and her team effortlessly came in and made such a dark time as bare-able as possible with their care, love, and support for our baby girl.

Was a little tough to get a response to start but after that everything was very organized, professional and thorough. Everyone was extremely kind, educated and worked really hard to provide diverse options. Unfortunately I needed their services 17 years ago which they also provided an excellent service so they were the first facility I reached out to when I needed them again

We were assisted by Julie & Erika in pre-planning our & our in laws future arrangements & cannot thank them enough for all their kind help. My parents completed their pre-planning 12 years ago with Dignity & when my mom recently passed, we had just one call to the Mortuary for all moms arrangements.

Had services for by daughter at this cemetery. Judy was our funeral director and it went flawless. We used the chapel and catered reception areas. The chapel was set up so beautiful, Judy stayed in constant contact. Every staff member was courteous and professional, I would highly recommend Phoenix Memorial Park.

1 star because 0 stars is not an option. Follow up on review from 5 months ago. Donna stepped in and I was able to get my finger print pendant. It was ordered. Donna emailed to let me know it was in and ready for pick up on 8/26/22. On 8/31/22 she emailed again saying she was about to turn me into collections for the $298.66. I was out of town and couldn't get it on the 26th and I wasn't about to pay for ANYTHING else until I physically had it in my hand. That being said, I still do not have a headstone for my mothers grave which was paid for in Jan/Feb 2022 so we are pushing a year come February. Anyone know how I can turn them into collections for the custom engraving $295.00, Freesia Vase $271.00 and adult entombment $1,995.00? I included the entombment price because there is nothing more than a piece of commercial grade cardboard with a curtain over her resting place. I understand if their contractor is backed up but they need to provided temporary stones with at least a place to put flowers for families that have to wait for engraving and installation of head stones to be completed. We will see if that happens. insert eye roll I'll believe it when I see it. My sister has filled a complaint with the BBB.

The entire team handled my sister's funeral with grace and dignity, while maintaining grief support. The respect for my sister's wishes was invaluable.

The staff at Dignity Memorial is professional, personable, empathetic and efficient. During this emotional time of transition, Max provided a calm, safe space in which to discuss and finalize the arrangements. Arrangements, once made, were carried out seamlessly. All promises were kept, all details were attended to, and all requests were fulfilled. Truly a blessing to have such a sorrowful occasion handled so smoothly and with such dignity and grace.

What the hell is going on here? Graves being digged up, holes on the grounds everywhere, Peoples flowers and belongings thrown everywhere.Called the office to find out whats going on.Staff name Judy or Julie said they been having alot of burials and their workers just haven’t got around to finishing up. They have to leave it to do other burials n they will go back to finish. Hopefully they fix the issues. This is terrible for business and people who spend alot of money expecting them to do their Job. Workers were in their go cart on their phones. No wonder nothing isn’t completely done.

I prefer to give good reviews but need my voice heard. It seems there is a severe shortage of groundskeepers and installation crews. It took months to get a headstone for my son and now it may be months for his headstone to merely be installed . Meanwhile, it’s heartbreaking for a mother to visit a completely empty gravesite. The sprinklers are always making puddles on the pavement instead of watering the grass. I’m told there are 50 other people ahead of my sons headstone that have to be installed. I feel for those 50 other people that are also visiting empty grave sites. Something needs to be done - we have all paid in advance for the installation and I think everybody deserves to have this happen as timely as possible. Perhaps you can hire a crew with the over $30,000 that we have all paid in advance and get this done for us!