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Pinnacle Medical Solutions

  1. Southaven
  2. Southaven Store

Reviews, get directions and information for Pinnacle Medical Solutions

Pinnacle Medical Solutions

About

Since 2006, we have gone above and beyond to provide our patients with the supplies they need to successfully manage their diabetes.

Description

Since 2006, we have gone above and beyond to provide our patients with the supplies they need to successfully manage their diabetes.

Products

insulin pumps, pump supplies, diabetes testing supplies, continuous glucose monitors, CGM's

Address: 6856 Cobblestone Boulevard, Southaven 38672
Phone: +16625361025
Email: moc.snoituloslacidemelcannip@ofni
Parking: Lot
State: MS
City: Southaven
Street Number: 6856 Cobblestone Boulevard
Zip Code: 38672
categories: health & wellness website, medical supply store


Opening Hours

Monday: 08:00 - 17:00
Tuesday: 08:00 - 17:00
Wednesday: 08:00 - 17:00
Thursday: 08:00 - 17:00
Friday: 08:00 - 17:00


related searches: Pinnacle Medical Solutions phone number, Pinnacle Medical Products, Pinnacle Medical Solutions AdaptHealth, Pinnacle Medical Solutions patient Portal, Pinnacle Medical Sales, Pinnacle supplies, Pinnacle Solutions, Pinnacle Southaven MS
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Reviews
I have great insurance that pays for my supplies at 100%. I ordered my supplies for my Tandem pump 2 weeks ago and have still not received shipping notification. I have called the office multiple times with the same pending shipment BS. I had to stop using my new Tandem for now and pull my old Medtronic out of my dresser to use while I continue to wait. My next appointment with my endocrine clinic we will be discussing other supply sources.
Never ships diabetic supplies on time. Claims insurance does not allow shipping until supplies are due. We regularly go a week or two without supplies because of the company’s limitation. This company was an excellent supplier to work with in the past, but after selling to a larger outfit, their service has deteriorated substantially.
I have been getting CGM supplies from this company for over two years. The customer service is poor. I never feel like a valued customer. They always complain that the doctor's office is nonresponsive and has not provided the necessary information, not true. Today I complained that I would be out of supplies in 14 days and was told to call Dexcom. My insurance payments do not go to Dexcom they go to Pinnacle. I am very dissatisfied with this company!!
This is the worst company i had to deal with. They are rude, and very unprofessional. If you speak your mind about what they did wrong, they will say they shipped your order and they never did.spoke with manager she lied.please don't use them..they need training in customer service and satisfying there customer's. They lose your payment information and want you to give it again and act like you move every time its time for them to ship your order. This is a sorry company. I don't recommend them to no one.
I've been waiting 6 months for my pump and 3 months for my dexcom cgm device. My insurance won't cover my old pharmacy us med but I've never had any complications with them.
At first things were amazing. Then I had to inform my insurance company that shipments were delayed so often that we had missed two whole sets of supplies. Insurance informed me that that wasn't acceptable as those supplies were paid for on the insurance end. Company then sent me an extra unit two orders in a row to make up for it. Fast foward to now. Supplies were due in mid January. Have been getting the run around. Was told supplies were going out yesterday. Never received shipping notification so we called. Now we are being told something is missing from the doctors office. HOW DOES IT TAKE OVER TWO WEEKS TO TELL US THIS? It takes two minutes for me to send the Dr a message over the portal to fox issues like this. I had a horrible experience with diabetes management and was so thankful for Pinnacle. Now I'm wondering if there are any reliebale places to get diabetes supplies. Changing to one star same old bull no solutions.
Customer service is horrible. They won’t file your claim when they mess up and tell you that you have to file your own claim. Go somewhere else. They bill you 6 months after you get your supplies so you can’t send anything back.
I am very displeased with this company. I was lied too. My insurance deductible was met for the year. I called in the beginning of December to make sure my supplies would be pushed through before the end of the year. I was sent half of my order, which was Dexcom supplies. I did not receive my transmitter. When they waited till the last of December to submit and of course the insurance company won’t pay for it. Now the transmitter is 300.00 plus tax that I don’t have. Plus, I have three months of the holders for the transmitter that are going to waste I am very upset with this distrustful company. I hope they get it together.
Worst medical supply company with whom I have ever worked. I paid 2 bills I did not owe because I needed my supplies, when I was finally able to get in touch with the initial rep that set me up with the company, she confirmed I was in fact owed the two bills I paid and told me to just tell the billing department to refer to my insurance coverage. However billing seems to not be able to comprehend the problem and literally HANG UP ON ME after putting me on hold for over half an hour. They come back to the phone as if they’re going to help and hang up mid sentence. Once or twice may be a coincidence, but it happens EVERY TIME. I’m at my wits end with this company and am still owed hundreds of dollars.
I like Pinnacle very much. Nice staff. Easy to deal with. However, on more than one occasion when supplies shipped the tracking information was emailed after the package arrived at my house. I like to know in advance when the package is going to arrive. Sometimes the shipment is sent Express, sometimes 3 day. I just don't like the package sitting on the doorstep for a long period without me knowing beforehand when it's going to arrive. Other than that, they're good folks.
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