Reviews
Everything is awesome here! Except the staff presence at the front desk. I love planet fitness for the sole reason of convenience alone, but when it really takes that aspect away when you have to wait over 20 minutes up front for someone and still have noone make their presence known when you need assistance. Even after phone calls to the gym itself with no answer.
It is horribly unpleasant to try to cancel your membership with planet fitness first of all, especially when you have a manager who sits at the front desk talking on the phone with someone complaining about her hours and the people who work at her club. I sat there for atleast 10 minutes with a line formed of people who needed something all the while this lady is just on the phone aggravated about her club. The conversation she was having should’ve been private, there’s no reason a member wanting to cancel should have been put on hold for this woman to complain about her work. I gave her the benefit of the doubt until a nice woman did actually assist me. The gym itself is always well kempt, except for the water station. If you are employed at this planet fitness or specifically a trainer who is applying this manager already has it out for you. Horribly unprofessional and rude service.
Beautiful new location, super clean and the best shower in any gym, but one big problem, they don’t have here any calf machines! You can adapt legPress machine for calf exercise but calf machine is not exist here!
After visiting seven different locations in three states, I can say with a certainty this location is one of the best. Now I haven't tried the tanning or massage stuff so can't speak to that, but location is always on point. Location is always clean, always has paper towels for wipe downs, lights and tvs always functioning properly, and the staff always greeting and welcoming. I drive from Omaha to visit this location just for the environment alone.
Since my job is a truck driver, I've been to more than 50 locations of Planet fitnes. This one is in the top 5. It's very clean, quiet, showers are big with 2 nozzles and there is a parking big enough to fit trucks.
The employees rock and the equipment is always clean! They also give you good pep talks if you're ever doubting yourself on that last set!
Great gym with lots of equipment that's always in good repair. However, compared to when I joined this location 2 years ago, it seems to have gotten very busy. The "crowd meter" in the app doesn't seem to accurately reflect how busy it gets. There aren't many gyms in Council Bluffs, so lots of people naturally come here I guess. I think Planet Fitness should really look into opening a second location in Council Bluffs to alleviate some of the crowding issues that happen at this location.
Clean friendly environment, trucking and we always hit planet fitness for a shower. A vibe
Best Planet Fitness in the área. More spacious and more friendly staff than the others. I add 5min to my drive to go to this location.
Excellent Staff!!! Clean Friendly Gym. 5 Stars
