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PNC Bank

  1. Madison Heights
  2. Madison Heights Atm

Reviews, get directions and information for PNC Bank

PNC Bank
"At PNC, we believe you can handle your finances better by taking small steps today, and we’re right here ready to help make it easier for you. No matter how simple or complex your everyday needs may be, our range of products, services, and digital solutions can help you better manage them."
Address: 32801 Stephenson Hwy, Madison Heights 48071
State: MI
City: Madison Heights
Street Number: 32801 Stephenson Hwy
Zip Code: 48071
categories: automated teller machine (atm)



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Reviews
Fast and convenient, but a two way entrance would be great. Drive thru ATM is around the corner.
Horrendous customer service. I called to verify information that should be easily viewable tax forms but "we can't do that, we don't have enough people here. Come into the branch and we will look into it for you." So, you want me to come in despite you seeing the exact same info on the phone than if I'm in the branch? And when called out, you confirmed it and refused to assist. Guess it's time to cash out all of my accounts and switch to another bank. Fun fact: other banks are willing to give sign on bonuses for transferring to them. If you absolutely refuse to assist your customers and provide solutions, then you don't deserve my money. Thanks for making it extremely clear.
Pretty annoying they close all the nearby branches, and still have such restrictive hours at this location.
Been a member for years. Someone stole $300 and when I went in to get a new card they helped me and explained what to do but also that it could just be automatically fixed-and it was! Literally a 5 minute fix, all thanks to Sally and her team!
I came on here the other day to write a negative review like all the others before me about how they removed their drive up ATM. Then I decided to talk to them first and instead found out that someone had stolen the ATM, the bank didn't remove it. I'm glad I didn't leave a nasty review without first looking into the situation. They seem to be doing the best they can given the situation.
Somebody not doing their job right. Front desk lady said this branch don't have enough money in stock. They only giving out limited amount to customer.
Most friendliest Staff around!! They are extremely helpful no other bank like this branch has gone above and beyond to help me with different issues and they are always happy to help assist me no matter the situation. Tanya and Andrew are absolutely amazing helping me with my daily deposits. Kurt has helped me upgrade my account to maximize my benefits. Hayden helped out with my retirement plan and Sally and Elteva have beautiful smiles and friendly attitude every time I walk in. I would give more stars if I could!!
One of the tellers gave my license and my debit card to another woman in the drive thru today. There was no manager or supervisor available. When I went inside they were all extremely rude, unhelpful and unprofessional. I suffer from severe anxiety an after having a panic attack inside the bank and trying to explain that, the woman they gave my card to finally called the bank. When I met her out in the parking lot she told me that they put it in her envelope with her money and her card and ID and when she explained that on the phone they argued with her and told her she was lying. I went back in to talk to this woman and she was making fun of my anxiety and talking about it with other customers. I made a complaint with corporate, who took this very seriously, but wanted to make a review to warn people about this branch.
I have gone to this bank since I moved here. I've had all friendly encounters with the staff and no problems with the outdoor atm. That was until today. I withdrew money and the atm refused to give me back my card and was ready to accept a new card. I panicked and had my sister walk into the building to ask for assistance. They shrugged and said there was nothing that could have been done. I went into the building waiting for help and waited patiently for a clerk to open. As I was about to walk to the open clerk I was told by a staff member they knew my situation and told me to sit down in the lobby and wait while they tendered the 6 people behind me. I was fuming because I was terrified my card would be taken out of the outdoor atm and someone could have stolen it. As luck would have it a total stranger walked into the building and handed me my card. The atm would not accept his card but gave him mine. If he was a stranger who wanted my money I would have been broke and the bank would have done nothing. I'm angry because after waiting I was shrugged off like it was no big deal. There were about 4 to 5 other cars going to the outdoor atm and anyone of them could have taken my card and stolen my money. I wanted to post this and warn people.
Pamela and the rest of the crew were a delight to work with!
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