Pollo Tropical

The place was clean and the service was good... The food was not bad, but it's not great or going to knock your socks off either. I thought my chicken was too dry.. The sauces were delicious . The young lady who took my order was very pleasant. For the price of what I paid and the quality of the food.. I don't think I will be back.

Food was serve without a tray, had to ask for everything since the staff are on a limbo. The food was horrible, chicken was cooked hours before, not to mention the horror fries and the Mac and puke see the pictures. All of these plus the company of a big a$$ fly in the window. After this guilt sets in and I wonder… this is like visiting the Covid ICU and taking a big breath in! Yak!

First of all, I ordered a salad. This is what they gave me. On top of that, the avocados are RANCID and rotten. So disgusting. My boyfriend’s order was missing ingredients as well. This is just unacceptable. Train better. Train employees to have a Publix and Chick-fil-A “Actually give a darn” attitude!

Went to Pollo Tropical at 2140 Gulf To Bay Blvd. Clearwater FL 33765, very nasty place! The restaurant wasn’t busy and only one table looked “clean” in all the area, besides that, we spent $32.00 for a very small portions of food. First and last time here. I will NEVER come back to this restaurant!…Food: 1/5

Disgusting!!!! I ordered brown rice bc they didn’t have white rice black beans and half chicken. The rice is hard, the black beans had horrible taste. The chicken was ok. I tried to eat the rice and beans but it was impossible! That was my first and LAST time visiting this one i have tried others and they are wayyyyy better I DON’T RECOMMEND THIS ONE!

They screwed up my first order from them a couple months ago on Uber eats didn’t include cilantro dip for two bowls. I gave them another chance today and ordered Uber eats from them again. Called immediately after and spoke to a lady who told me she’d be sure i got the dips. The order arrives with no dip and NO CHICKEN in the bowl! They send me rice and vegetables. They’ve ruined my dinner plans twice in a row. Seriously this location can go to hell

I waited in line for 30 minutes behind 1 car, just for them to tell me they turned off the panini press 45 mins early. Girl on speaker was rude.

Epic fall from grace... as the majority of the recent reviews claim, this place just isn't what it used to be. This location never seems too busy, but it's somehow fairly dirty every time I have been. The employees are typically on their phones and not super helpful or happy. Food used to be great, now chicken is often dry, and overall just not the same. This location is headed in a bad direction...

First time at this chain in many years. I'd say, just stay away. The chicken while having a decent flavor was extremely dry and chewy. The sausage was like a sausage jerky it was so dry. The ribs they currently have were okay, but could not save the day. The cookie had to be replaced for one that wasn't burned to a piece of coal. Really. That cookie should have never been allowed to get into a customers hands. The restaurant also while not busy, was very dirty. Ants were running a long the window sills and table as I ate. So I entertained myself feeding them to pass the time while Eeyore walked off to find an ant eater. This chain closed many locations over the years, this one needs to close as well.

We’ve given this location several tries over the years and it’s always a disappointment. Today we ordered a family meal and they did not include the pork or side sauces that we ordered online. Not to mention we ordered 30 minutes before we arrived and the food was still not ready. The restaurant was not busy and there was no one in the drive-through. The food was not that great over cooked mushy rice, old chicken and we’ve been to other locations that were much better. It’s worth the drive to the Tampa location.