Polo Ralph Lauren Factory Store

Only reason I was here was for the sale but I keep finding poorly label hoodies. The original price was 119.00 but a sticker for 128 was placed on top of the price tag.

I bought 4 XL boxer briefs pack, so 12 total. 3 were XL the other 9 were smaller sizes. I spoke to the manager Lee and told him If i could exchange them for my correct size, not return them for a refund. I was denied. I was also overcharged like $5 per pack. They were labeled $34.99 but rung up $39.99 I saw till I got home. Luckily I was refunded that the same day of purchase. I have spent hundreds if not thousands from this store. But after their poor customer service to make things right, I'll no longer be returning to give them a single dollar. To sum it up I have $100 worth of briefs i cant wear. Check your your receipt and try on your socks and underwear before leaving the store. Sounds odd to say that. But the picture below will show you why.

Staff is very helpful, lots of great products to choose from! I enjoyed my visit, and recommend this RL to anyone

Very helpful staff some decent deals just limited like every store ive been too only have so much of certain styles. Have to visit multiple stores to find style you like usually

Not worth one star. Customer service was terrible and the manager supports that type behavior from her employees. Sad. I wouldn't recommend going to this store.

Didn't want to spend the money but found an absolutely cute dress that was $250. I lok at it as an investment.

Prices are literally the same if not cheaper onine!?!? Tons of things have the online price with stickers over top marked up an extra 20-$35 then 25% off .

Excellent people, excellent service, and excellent collection. I highly recommend stopping by this place.

Sergio hooked me up. Shout out to him. Helped me thoroughly and made sure all my needs were taking care of. Very clean and organized store. Extremely friendly staff. Great prices and your provided access to additional coupons at the door. I'll definitely be frequenting this store.

Customer service in this store is beyond amazing. I went to buy 1 thing and ended up with 7!! The whole staff is very helpful and specially KIKI- she’s FANTASTIC! Helped me find everything with the right size and great offers, her service is much appreciated. :