Portage Path Behavioral Health

I am very discouraged and disappointed in the services I have received/have not received, as mental health is generally not taken seriously. I came here under emergency circumstances, and my doctor was great! I really felt a connection that they were genuinely interested in helping me I was excited! Unfortunately, after coming to several appointments, I was notified 3 days before my next scheduled appointment that my doctor was "no longer employed with us." I inquired as to what I should do and about future services and was told,"we don't have anybody right now, you'll have to wait for us to call you." I. AM. STILL. WAITING.... So I have been calling this location for 2 weeks now with no answer, I have even gone as far as to reach out to the Akron location who recommended me to this location. I was able to speak to their operator who transferred me to a "supervisor voicemail" after I was informed I wasn't the first call with "similar issues at this location", I do use the term "supervisor" loosely because I haven't received a return call from them either. As a last-ditch attempt, I did reach out to them again... THAT phone conversation made me feel like I was being a bother, and my questions and concerns were invalid, but... my concerns had been forwarded to a supervisor. Needless to say I instantly regretted calling and will not be calling EITHER location back. I take my mental health VERY seriously, even if others don't. After almost a month of failed attempts, I can not recommend their services, nor can I say I will return after my experience.

The cuyahoga falls office is horrible. My counselor moved from the Barberton office to the cuyahoga falls Office the end of September. I called 4 times to set up an appointment and they never called me back. I just received a letter stating I have chosen not to be seen, with a new counselors information. I tried calling to set up an appointment with my counselor only to find out she no longer works there. It’s been 4 months and no one notified me except to try and tell me I was doing something wrong. Mental health services should have receptionists who actually do their job, that is one of the few fields that it is extremely important to actually do your job properly. I’m beyond irritated that they couldn’t do ONE simple task. Extremely irresponsible on their part.

I started here last year. The counselor Elie didn't want to talk. It was more of me talking to myself. I've done counseling before and it's never been this way my previous counselor showed an absolute true interest and engaged in conversation. It didn't seem as if she was interested at all. On my second appointment I missed the call. Try to call back immediately but couldn't get thru to my counselor as I was never given an extension. And no one ever answers the main line. So my third appointment was canceled by my counselor. I also was doing appointments with a specialist here. Me not being able to get in contact my "counselor" really was a turn off so I canceled my appointment with the psychiatrist. Here I am months later and my family doctor is urging me to get back in at this office. I called three weeks ago and I have not gotten a call back. This is very disappointing as they deal with mental health. Please call me back!!! You guys truly make this whole process very difficult. It was very difficult the first time to get in to this place to begin with. this set up is very flawed and based on your reviews it already was prior to the pandemic.

Steer clear of psychiatrist Julie, she will not listen to you, she will push her way or no way and she will do nothing but mess with your medications. I was sobbing to her during our phone appointment and telling her I think I need to check myself into a hospital and she ignored me and asked what a good appointment time would be. I have never felt so worthless before by someone who was supposed to help.

I've been going here awhile. The therapy here is a joke. Social worker gives no feed back. You just talk to yourself. No one is ever available when you need them. Talking to a doctor is almost impossible. People call off all the time. The medication clinics are a joke. You have to call at 8:30 am sharp or the spots are completely filled up. Even 8:40 is too late to call. They hired a new person up front and she's rude. I found somewhere else to go that if you have an issue it will be resolved quickly not 3 weeks later. If you don't schedule appointments 3 months in advance you can't get in. If you have to go in patient for any reason their facility is horrible. I came here because I lived close and had no insurance when I started. Now I can go anywhere and i intend to. Look somewhere else for mental health care.

When I moved from out of state this is the office I began going to. I couldn’t get a feel for any counselor because of how often they changed. My psychiatrist didn’t listen to me, made me feel small and like a drug addict. I have been diagnosed bipolar since 17. I have been on a quest to better myself and make my mental health the forefront of my life. I had previously attempted suicide and I was in crisis when the counselor I was finally building a relationship with and listened to me, was GONE. We had a standing appointment every week and I was already crying on my way knowing I had so much to unleash. I got there and they told me I had no appointment, that she was no longer there. When I tell you it was an instant meltdown, I didn’t know what I was going to do, I have no family here and she was the person I trusted. I cried and paced for at least a half hour and they tried to blame my counselor and the fact that I was at a counseling center, you would think someone would have made sure I was safe before I left, but nobody came out. I sat another 30 minutes in my car trying to calm down asking myself, “who am I gonna talk to about all my thoughts and demons, how can I make it!?” Immediate thoughts of suicide, till my sister was able calm me down enough to go home. Nobody reached out to me and when I called to see if she told them what company she ended up with, the receptionist started bad mouthing her and telling me don’t get my hopes up of her caring enough to call. This place needs some serious changes made. You are dealing with mentally unstable people and the way I was treated while being there was nothing less than a number and an insurance payment. I am very sad to have to write something like this, but I spoke with a man higher up and it just didn’t seem as urgent as it should have. We deserve respect and consistency, many of our mental illness depends on it for success. I am urging you to look at your practice and make changes to include patient first. Thank you for listening.

They are very helpful and efficient. When you have to make an appointment they get you in ASAP with someone who can try to help if it's not your councilor. Takes a min to get through as there are only two secretaries but they will and do call back in a timely manner.

I don't know where the bad reviews are coming from. I've met with three doctors so far and they were all caring and excellent. My one-on-one, Erin, is sweet and easy to talk to. Sean is also amazing and really helps in a constructive and positive way. The only reason I did not get five stars is because of the extraordinarily long wait for a psych evaluation. Until my appt, I have to wait for medication to help. Other than that, the rest has been wonderful. ... And it's "rude," not "rule."

I am new to the area and I am in need of a counselor - someone to talk to. I am not well. I have called twice to try to get a hold of someone - anyone that can help me to schedule an appointment to see a therapist. I get put through to voice mail that asks me to leave my info and it says that someone will get back to me. I left all of my information 3 days ago, but yet no callback. I have gone to their website and twice, on 2 separate days this week, I have submitted the "make an appointment" form with all of my info. The form says that someone will contact me to schedule appointment. 3 days gone by. Nothing. I need someone. But not this place anymore. They've already proven to me that they do not care. Please... Need suggestions where else to go if someone can heLp

The counselors I have had were all great. Ellie has been excellent in guiding me. Fred listens to my concerns. And Tina the receptionist is kind and understanding.