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Post Office-Back Bay Annex

  1. Boston
  2. Stuart Post Office

Reviews, get directions and information for Post Office-Back Bay Annex

Post Office-Back Bay Annex
"Visit your local Post Office™ at 133 Clarendon St! The U.S. Postal Service® USPS® is the only organization in the country to regularly deliver to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world’s mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better. This location offers passport services by appointment only."
Address: 390 Stuart St, Boston 02116
State: MA
City: Boston
Street Number: 390 Stuart St
Zip Code: 02116
categories: post office



related searches: 133 clarendon st, boston, ma 02116, 24 hour Post Office Boston, Post Office 02210, Boston Post Office hours, Boston usps, Post Office passport appointment, Passport renewal, USPS passport
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Reviews
There’s consistently just 1 person working behind the counter, no matter what time of day I go. And as a result, there’s a line of between 5-15 people waiting to be served, which is not an exaggeration. Meanwhile there’s 4-5 employees sitting around in the back, chatting about how they have “so much to do today, it’s crazy”.. all while doing nothing. Most of the time I’m coming in with a QR code, which I can’t even self-scan so I don’t have to deal with this circus. Avoid this location if you can.
Worst customer service I have ever experienced . Staff yelling at customers. Also refused to apply tape to my package , made me buy it
What a traumatizing experience! This was the most inappropriately I’ve ever been treated. I made an appointment online for a passport as my last passport was issued when I was a minor and was expiring. I had originally made an appointment at the Massachusetts Ave location, but they called and said they were understaffed and cancelled my appointment. I commuted to Back Bay for the application process, bringing in the appropriate forms and other materials. The clerk working behind the desk complained that she’s worked here for 10 years. I cant believe people have accepted her mistreatment and disrespect for the past 10 years! We went to take the passport photo, and she asked me to put my hair behind my ears and not to smile, which I did. She then said to me, “Why are you still smiling? You have nothing to smile about.” What a sad world we live in.
Waited in line for 45 mins. Got to the front and was told only one person was qualified to help with passports so I waited 20 more mins for that person to be free. Everyone was rude and took their sweet time. Another bad experience with USPS.
If I could give them a zero I would because of the woman who works there. The person who helped me via text was great. It was the people at the Backbay location that were awful. Specifically a woman named Nash. She was NOT listening or cooperating. I was there two days ago for the same reason and a gentleman went to see if I had any mail and I had 3 letters there. So I went today to follow up and see if I have more mail. She REFUSED to check even though I repeatedly told her that my mail is missing and somebody helped me the other day. I proceed to tell her it’s been THREE weeks and she said that I don’t necessarily get mail every day. So I told her that I have the daily digest and I know I have mail coming in. She was like it could take 10 days. I had to explain to her that my mail is going BACK to the sender. Instead of trying to HELP me she was aggressive and had something to say in regards to everything. She just kept repeating come tomorrow at 8 and talk to the carrier. Please note that the two times I talked to them previously I was told that our regular carrier was away. And if my name wasn’t on the mailbox then they won’t put the mail. I had to keep repeating my name is written on there. She simply was not listening or cooperating. She REFUSED to go look and see if I had mail and said that this wasn’t their job to go through the mail. Who’s is it then? If not the POST OFFICE! This was extremely unprofessional. Then I told her this is the first time this happens to me and she just said well welcome to Boston. How rude.
The worst experience when it comes to customer service, I went in during my lunch and only one person was talking people , when it eventually was my turn I handed over my letter that I was mailing overseas for Christmas, they said I needed to fill out a custom form which was weird for a card, she sent be back to the end of the line to fill it in. When I got to the window eventually again I had filled it out incorrectly, I asked for a new one and she told me I had to go back to the end of the line again which was now ten people in line. I said to her I can fill this out in ten seconds and that I needed to get back to work because by this time I was away for 30 ‘mins. She would not allow me to fill in the form quickly and said I will hold up the line. She was so rude, so I just left and ended up going to the post office as South Station they were so nice and helpful there and said I did not need a custom form. Was in and out of there in 5 mins. I did put in a formal complaint with USPS conceding this post office but I don’t know if that will make much of a difference. All I can say is stay away from this place !
Awful experience!! Very aligned with other comments. I stood in line for 35 mins because there was only one post agent at the register while 3 others were chatting and laughing in the back room. By the time I get to the register, the agent MJ was extremely rude, told me I was late for my appointment by 20 minute while I showed up to the office 15 min early, but had to stand in line for 35 min and she asked me to leave. Had to request for a manager in order to get my passport application proceed. Terrible and rude staff, avoid location!!
Agree with all the other comments here. MJ is the worst postal "service" person I have ever met. She is incredibly rude and unhelpful. I don't know how people like her even get hired. Unbelievably poor customer service at this branch.
Where do I even start…. 10:30 in the morning on a weekday, 1 person serving with a 10 person deep wait line. I had booked an appointment for a passport application with photos. The woman told me just wait in line. Really? What’s the point of an appointment then? But then I see the sign, due to technical issues we can’t take photos. Great why don’t you mention that when I booked ? So I hustle across to CVS to get some photos go back and stand in line again. 30 minutes later I finally make it only to be told you filled on the form incorrectly so just move to the side. No you can’t stand here go right down towards the door. Ok so I completed the form and shahs by the desk. Woman yells wait over there. I wait my turn again and when the woman sees me I try to be nice and polite and apologies but she said stop talking I need to review the form. Questions later but hey write me a check for $200. I can’t begin to tell you how disgusted I am with not only the service but the sheer rudeness of the staff. I know their working environment is not great but maybe give a thought to the regular person who’s just trying to be nice and has just waited in a line for 45 minutes. Bottom line this place needs to be just shut down. It shouldn’t be allowed to operate with how their employees treat the public and the last thing they should be allowed to do is process peoples passports.
No wonder there are so many negative reviews, and I agree. The woman was very rude to me and other customers as well, mumbling incomplete information expecting you to know all that she meant. She was acting condescending and annoyed that she knew everything and customers didn't know every detail lile she did. Well, providing information is part of your job, miss. She showed impatience and incapable of understanding that the customers in front of me couldn't understand her easily because English was not their first language, that probably required too many brain connections
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