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Post Office-Benjamin Franklin

  1. Washington
  2. Washington Post Office
  3. Franklin Post Office
  4. Pennsylvania Post Office

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Post Office-Benjamin Franklin
"Visit your local Post Office™ at 1200 Pennsylvania Ave NW! The U.S. Postal Service® USPS® is the only organization in the country to regularly deliver to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world’s mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better. This location offers passport services by appointment only."
Address: 1200 Pennsylvania Ave NW, Washington (district de Columbia) 20004
Phone: (202) 636-1259
State: DC
City: Washington
Street Number: 1200 Pennsylvania Ave NW
Zip Code: 20004
categories: post office


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Reviews
I booked 4 passport appointments for my family a few days ahead of time. When we arrived, the gentleman I believe his name was Van R. upfront asked if we were here for passports and asked us to wait amount while he took care of another group. Shortly thereafter, he took care of our family. Everything went very smoothly and he was super helpful and pleasant. While we were waiting, my toddler needed to use the potty and he’s new to wearing underwear. When the woman working upfront realized it was my toddler that needed to go, she was kind enough to let us use the employee bathroom in the back and avoid an accident. We were very grateful! We had a great experience.
The postal workers were great they helped us out gave us all the options we needed part of the entrance is in door to the entrance of the building needs to be repaired the entire doors need to be fixed and if you signs need to be put.
I usually love this location, isn't usually too busy it has its days and I am usually served by a kind employee, but today was not that day. I made a passport photo appointment, took time out of my day to walk over there, to find out the person that takes the photos isn't there. Which was frustrating because they were taking photos for another client, but said it was for a different service. I don't think you need to be a specialized photographer since they told me to go to CVS/Walgreens. I am mostly frustrated that they didn't call or cancel my appointment, as i could have rescheduled for another day. Very frustrating.
Why after working on Post Office trucks in South Jersey, the people working on these vehicles are not getting paid. There is a digit code they have to use and it keeps getting denied, and you have to keep resubmitting it till it goes thru. Can someone find the problem? You expect these workers to fix your 40 year old trucks and not get paid, beside not suppling parts to fix them. No wonder people are complaining about the service when there is not enough working trucks to go around this South Jersey area, and the mail carriers have no trucks to deliver the mail I can't wait to hear this excuse.
Ms. Reid is the rudest employee I have encountered so far. Completely unhelpful, even after my husband asked for her help directly to set an appointment because HE IS BLIND. Nobody else was at the office and she refused to help, when my husband complained, she proceeded to call him "ignorant" said "I just work here I am not here to deal with you or listen to you", "shut up" and basically kicked him out. Pathetic costumer service if you ask me.
I stood in line for over 10 minutes waiting on just a stamp and envelop. There was three people working. I was told only one person could accept my payment method . The person who could accept my payment was working on another task. There’s no way I should’ve waited that long. There could have been another way to solve this so that someone isn’t standing that long just waiting. There was no interest in even helping me get what I needed. No urge whatsoever. I eventually just walked out. Really bad for business.
Booked an appointment for passport photos online days in advance. Was told when I got there that the “agent” was at their Brentwood location half an hour away by Metro and that I had to go there instead. Why did they even let me book the appointment if the guy was never going to be there? Disgusting waste of people’s time UPDATE: Went to their Brentwood branch. Surprise, surprise, their camera wasn’t working so they told me to go to UPS instead. Absolutely embarrassing. This is a service you’re supposed to be providing, not the freaking lottery. I’ll be taking my business elsewhere in the future, but please for the sake of others who will undoubtedly be in my position going forward, get your act together USPS!
AVOID THIS PLACE IF POSSIBLE. If I could give zero stars, I would. The "workers" here are mean, angry, unhelpful. The workers act as though they are not there to help people - they bark at anyone who has the slightest question and are unhelpful, caustic, rude. I have a PO Box here and I have seen so many terrible interactions...use another USPS if you can, this one has the worst workers I have seen in any city.
It's an fabolus area to place many mails in the delivery service. When it comes to create something important, they cna make it, when they want to send the products in the mail, they can take it to the dilivery service where they can assists them to have many solution to be in the decent times. This is one of the largest places in the district arena. Sure it is the option for the deivery event,
Is it possible to give negative stars because I think even 1 star is too generous. After waiting in line to use the automated machine to send my priority package, the size envelope I had selected was not an option on the machine, so I had to go wait in the line to have an employee help me. I waited in line for 38 minutes, witnessed not 1, but 2 arguments between frustrated customers and the only 2 employees that were working, and then was yelled at by an employee when I asked why the machine didn't have my selected envelope size. She yelled at me again when I mentioned that the price she quoted me did not match the sign below the envelope I had selected. In total, I was in the post office for 50 minutes to mail one package and paid the same price that I would have if I had gone to UPS. In general, they are wildly understaffed at this location, perhaps consequently, are incredibly stressed and rude.
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