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Post Office-Catonsville

  1. Baltimore
  2. Baltimore Post Office

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Post Office-Catonsville
"Visit your local Post Office™ at 1001 Frederick Rd! The U.S. Postal Service® USPS® is the only organization in the country to regularly deliver to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world’s mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better. This location offers passport services by appointment only."
Address: 700 Geipe Rd, Baltimore 21228
Phone: (410) 869-9546
State: MD
City: Baltimore
Street Number: 700 Geipe Rd
Zip Code: 21228
categories: post office



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Reviews
I can't retrieve my held mail, which was supposed to be delivered to this P.O. after the hold had expired. Dealing with the desk agent was impossible, as is par for the course at this place. She told me my mail wasn't there in a tone that suggested I was stupid to even expect it to be. Why am I always treated like an imbecile by merits of simply walking through the door? She told me something to the effect that only people with post office boxes got their mail there even though the USPS provides the option of picking up held mail at that location, and I opted for this arrangement. She was not interested in seeing my email from the USPS, which included a confirmation number that could be used to investigate missing mail. She just gave me a number to call the Geipe Road mail warehouse, which I called repeatedly. Never got an answer. I had to go back and stand in line again. I got the same agent. I expressed my anxiety over not having my mail bills and such and asked again for help. Her response was that the the warehouse people were 'busy' and I just needed to keep calling that number, try first thing in the morning. She further deflected responsibility by telling me how to better handle bill payments when I was away, like I was to blame somehow for needing my mail. The USPS national service center intervened, and now at least a Catonsville post office supervisor has been trying to find where my mail is. It seems she is trying to be helpful, but I am still confused. She is making a vague reference to another post office where customers are to pick up their mail, but none of this information was ever disclosed, and I don't know where this mystery place is. The USPS had confirmed, when I called them, that the mail was supposed to be available for me to pick up at the Frederick Road location. The supervisor mentioned getting the mail carrier's help, but there will be no mail delivery until three days from now. Two days have already passed since my mail hold expired, and the mail is still missing.
I have been here more than once and when back the second time I remembered why I don’t frequent this place. The service here was the worst and the lines were long. The postal worker is loud, rude, and indirect. Mail is pretty straightforward but there are nuances. This person basically berated 3 out of 5 people during my 15 minutes in there. She knows her stuff but the delivery and tone is just so bad.
Dr. DeMarco of Orthopedic Associates of Central MD was so kind, professional, caring, reassuring and took time to explain every step of my procedure, and advised the best plan for follow up for my issues. Within 24 hours my pain was relieved and my ability to move was restored. His support staff including Brittany and Nicole could not have been more kind and professional making me feel comfortable before, during and after my procedure I would recommend this office and professional staff to anyone who has orthopedic needs!!
Daisy's disdain for customers still comes through. I asked her the least expensive way to send my package, and she said she doesn't know until she puts it on the scale...OBVIOUSLY! I told her I've seen a lot of negative reviews about her, and she said it's because she doesn't let the customers have their way, and she's thinking about other customers' time...I just don't believe this. From past accounts, and my experiences, she appears to be an angry, unhappy employee.
I went in on Friday to get a quote to ship a snowboard in which I received. Came back today to ship it, and the lady behind the counter w braids said she cant weigh it, and is unable to ship it for me. I told her I came on friday it was measured and weighed and provided a quote. She said well I cant do that, the other employee you dealt with will be in soon. I asked what time, she stated I dont know. Absolutely horrible attitude, and just being lazy. This is unacceptable, and poor service to say the least.
I wish 0 stars was an option. This is the worst post office in the Catonsville area. I have never been so disappointed and frustrated with an experience. I have been there two times today , and one time at a different branchEllicott city. My father passed away - I needed to change his mailing address and they refuse to accept my change of address form. Fist, they do not offer change of mailing address forms at this location. They told me to do it online - and when I go online it says this request must be completed in the post office in person. They have sent me away to another post office Ellicott city and the employees there had let me know that I was being lied to about the change of address at the Catonsville branch. The Catonsville branch customer service is trash and the employees are so rude , condescending, and not helpful what so ever. Go to the Ellicott city branch if you need anything- and they will treat you like an actual person.
I have the best mail carrier in the world, she's the most helpful beautiful woman I've ever had bringing the mail..and each postal service or and carrier were so helpful, the only thing is that you have a great deal of trouble getting to a human to get attention to your problem..but it all has been a learning experience, and we really need humans back at a lot of jobs, so we could not be forced to the limited AI TO ANSWER OUR QUESTIONS OR DIRECT US TO SO HELP....
I avoid this place as much as possible. Staff is extremely rude, got yelled at today for dropping my mail in the wrong place…. just an example of what kind of service to expect when coming here.
Stood in line for half an hour trying to mail a single envelope of documents. Gave up when the lady decided that I and the other 12 people waiting didn't matter and went on break while her coworker shut down her register. It's ok, it's not like I needed that paperwork to get to its destination in a timely matter or anything!!!
LETS BE CLEAR 1 STAR BEAUSE I HAD TOO PUT SOMETHING THIS IS BY THE WORSTTTTTTTTTTT CUSTOMER SERVICE IVE EVER RECIEVED . ALL AND I REPEAT ALL LADIES THAT WORK AT THIS LOCATION ARE EXTREMILY NASTY AND RUDE. LETS START AT 8/5 WHEN I WENT TO THIS LOCATION AS I DO EVERY MONTH FOR 2YRS TO DROP MY MAIL IN MY RENTAL MANAGER PO BOX MAIL THAT HAD MY RENT IN IT I ASK THE LITTLE GIRL ROCHELLE TO PLEASE PUT IT IN THE PO BOX ... DAYS WENT BY , A WEEK WENT BY , 2 WEEKS WENT BY. MY RENTAL MANAGER STILL HAVENT RECEIVED MY RENT. MIND YOU THE LADY WAS SUPPOSE TO PUT IT IN THE PO BOX AT THIS LOCATION I WENT UP TO THIS POST OFFICE NUMEROUS OF TIMES ASKING FOR ANWSERS , HOW CAN MY MAIL JUST DISAPPER ? EVEN IF IT WAS SENT OUT IT WAS BEEN SUPPOSE TO CIRCLE BACK AROUND . I CALLED AND TALK TO THE SUPERVIORS LIA I BELIEVE AND VERY NASTY! AND THE CLERK WITH THE SISTER LOCS TOLD ME " 1ST OF ALL WHAT DO YOU WANT ME TO DO " . FINALLY I JUST CALLED THE COPS BECAUSE I WASNT GETTING ANY HELP AND BEING BRUSH OFF AND BY THIS TIME MY RENTAL MANAGER HAS REQ FOR A NEW PAYMENT ON TOP OF A LATE FEE ! ANY WHO COPS CAME AND THEY WAS ABLE TO GIVE ME THE INSPECTOR POST OFFICE NUMBER THE CLERK GAVE THEM, WHICH SHOULD OF BEEN GIVEN TO ME IN THE BEGINNING ! I CALLED & I HAVE A CASE NUMBER AND THEY HAVE NO CHOICE BUT TO FIND WHERE THE FREAK MY RENT DISAPEAR TOO . THE NEXT DAY OF GETTING A CASE NUMBER 8/18 THE MANAGER LIA I THINK THATS HER NAME CALLED ME AND HARRASSING ME ON "WHY I CALLED THE COPS , WHY DID I START A CASE , ITS PROB LOST NOT STOLEN .. CAN YOU BELIEVE HOW INSENSITIVE, UNPROFESSIONAL ,AND OBLIVIOUS THIS LADY HAS TO BE ! I TOLD HER I HAVE A CASE NOW IM NOT GOING BACK IN FORTH WITH YOU , INSTEAD OF TRYING TO GET DOWN TO THE BOTTOM SHE WANT TO HARRASS AND QUESTION ME ABOUT WHY I TOOK THE NEXT STEP TO GET SOME HELP ! CAN YOU IMAGINE PAYING YOUR RENT ONTIME , POST OFFICE LOOSING OR STEALING UR MAIL AND RENTAL MANAGER REQUESTING FOR A WHOLE NEW PAYMENT KNOWING YOU DONT HAVE IT . I BEEN NICE WAY TO LONG WITH THIS POST OFFICE , ALL THE TIMES I BEEN HERE I HAVE NEVER EVER RECIEVED GOOD CUSTOMER SERVICE AND THIS INCIDENT PUT THE ICING ON THE CAKE . THOSE LADIES HATE THEIR JOBS AND LIFE OBVIOUSLY BEACUSE THEIR ATTITUDES IS SOMETHING I NEVER SEEN BEFORE . PLEASE DONT EVER GO TO THIS LOCATION AND IF YOU HAVE A PROBLEM THEN PLEASE REPORT IT , THERE NEEDS TO BE A WHOLE NEW TEAM!!!!!! DOWN TO THE SUPERVISORS AND CLERKS . AND TO TOP IT OFF I HAVE NO TRACKING NUMBER BECAUSE LIKE I SAID MY MAIL WASNT SUPPSOE TO BE SENT OUT! THE LADY ROCHELLE I GAVE IT TO JUST SO HAPPEN CALLED OUT AND HASNT BEEN BACK TO WORK ! YOU CANT TELL ME SOMETHING ISNT UP! LET THIS BE A LESSON AND JUST GO TO ANOTHER POST OFFICE !!!
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