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Post Office-Ellsworth

  1. Ellsworth
  2. Ellsworth Post Office

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Post Office-Ellsworth
"Visit your local Post Office™ at 22424 S Ellsworth Loop Rd! The U.S. Postal Service® USPS® is the only organization in the country to regularly deliver to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world’s mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better."
Address: 9284 Main St, Ellsworth, Michigan 49729
Phone: (231) 588-2888
State: MI
City: Ellsworth
Street Number: 9284 Main St
Zip Code: 49729
categories: post office


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Reviews
I just moved to town about a month ago and had several issues forwarding my mail from out of state, as well as getting delivery initiated at my new home. As crazy busy as this location is, the staff was so helpful and took time to assist me when I went in to straighten everything out. I’ve also received assistance over the phone with staff at this location and they were so great with pinpointing the hurdles keeping my mail from being delivered and resolved them in a short amount of time. I’m so grateful for the staff at Queen Creek for helping me get settled in my new town.
This post office is the worst. I just moved here, filled out the official change of address form online, and yet this office was returning all of my mail and packages to sender WITHOUT NOTIFYING ME. When I've moved in the past few years 4 states, about 10 different addresses, if they weren't going to deliver my mail- I would get a notice in my mailbox that they'd hold my mail for xx number of days until the return to sender and to come in and verify my Identity so I could get my mail. This post office said "they don't hold mail here, they don't have the space for it". This post office insists that the zip codes they service are "rural" so they require an additional form be filled out form 4232: rural customer delivery instructions so they can add your name to their privately kept list specifically, and they COMPLETELY ignore the official change of address forms and official records of USPS. The only way to know about this form is to physically stop in and ask them why you haven't been getting your mail. According to 2010 census data, NONE of the zip codes they service are rural. The area hasn't been considering rural for OVER A DECADE. When trying to intercept some extremely important packages and have them rerouted back to me, I called the 1-800 number for USPS, was escalated to a supervisor, and was told that the Queen Creek post office is completely out of process, and they aren't supposed to be using this form since none of the zip codes are rural zip codes. IF it's a rural zip code, you're notified when filling out the change of address online to also fill out the form 4232. I am now out HUNDREDS of dollars in shipping charges on mail and packages that were supposed to be sent to my new home, the Queen Creek post office essentially told me "kick rocks we don't care" and would not let me speak to their post master to rectify the situation. I moved from the opposite side of the country and have no way of knowing what mail they returned to sender - only the packages. So yeah. This post office and processes that the post master has in place are terrible. Reading through other reviews and talking to family and friends in the area - this has been an issue for YEARS.
My wedding cake topper looked like it was smashed. The bubble wrap and air pillow inside popped. Going into location they refused to let me make a complaint, I waited a half hr for a supervisor to never show. These people are rude and don't care.
"We don't do timelines. You'll have to wait like everybody else". This is a quote from the branch when asking nicely when our community mailbox would likely be repaired. I then asked if it would be a few days, a week, a month or a year, and the postal worker just shrugged. Background: Our community mail box has been broken for about a week and the postal carrier didn't leave a note or post a notice, but one of our neighbors informed us we'd have to pick up our mail being held at the post office, dealing with long lines and full parking lot until it was fixed and they don't do timelines... so....
A JOKE. A complete and utter joke. I have never in my life had issues with my mail UNTIL I came here. My mail randomly stopped being delivered after 6 months and now I am waiting on priority mail that was to arrive 48 hours after sending… for an addition going on 5 days. Time sensitive mail this is putting a hold on a huge transaction for me. Calling does nothing. It’s an endless series of ridiculousness.
If I could leave zero stars I would!!!! Manager Micheal Day in my opinion needs customer 101!!!. Please don't bother to contact the consumer service complaint dept as they will do nothing but waste your time...End result No RESLOVE. The management is soooo freaking smart Ha,! Micheal Day thought he was hurting me by sending the item back undeliverable!!!..It cost the post office more to return the item!!! Why would I pay for shipping,when shipping was paid via Amazon? Consumer affairs Christian or Christine and Micheal Day great customer service you both deserve the donkey of the day [email protected] job smh.
I unfortunately must use this USPS location a lot for my small business. Luckily, I buy my postage elsewhere and just drop off my packages. The parking lot is always a mess, the line for the counter is ALWAYS ridiculous. The employees are rude and slow. I have had issues with them losing, damaging and destroying packages. Today, the package drop was full, and rather than moving the bin of packages so that people could continue to use it, an employee chose to shout at me across the office “it’s full, you can’t use that”. I might need to change my shipping carrier because this is so unacceptable for customer service.
We’ve had countless pieces of mail and packages register as “delivered,” however, we never received them in our PO Box at the Queen Creek Post Office. The response from the employees in the post office is always the same, “Sorry, it was misdelivered. You can file a claim.” We pay to receive mail in our PO Box. We would expect to receive it! Extremely frustrating and after reading all these other reviews, it seems THIS location has a consistent issue with delivering parcels. I think it’s time to contact the media to investigate what is really going on at this facility since the post master hasn’t gotten it straightened out yet.
I drive out of my way to go to this USPS. It is consistently busy and I can see why. The staff is knowledgeable, kind, quick, and in my opinion, they all deserve a raise!
So, they in short stole my package. It was a gift and this sorry post office decided to keep it. It is way too many stories of stolen items being reported by this location. I will see if there is a way for me to report them that works here because this should not be happening this often! I hope in turn they will do an investigation. They need to put cameras in the facilities because this is getting out of hand!
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